BMW of Sterling

Julian was amazing. Very professional and to the point. In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW co In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW convinced me to go to Julian and I am very glad that I did. One minor note. I will ask the loaner people and the cashiers to take a lesson from Julian and Ali (who was also very professional and friendly and when I asked him to let me know about my car before I leave my work in Rockville, MD he made sure to give me a call at 3:50 letting me know of the status of my car) as they do not seem to be enjoying their jobs as much and forget to be friendly at times. This does not affect the quality of service your customers receive but just makes them feel better about doing business with your organization. More

Given the bad snow storm and driving in without an appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was r appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was ready More

I was received promptly upon arrival. Nate, my service rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my serv rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my service requests and concerns and assured me that the car would be inspected throughly. Within minutes I was given a loaner car. A few hours later, service had been completed. Very efficient given the amount of time I had. Everyone was very friendly and helpful and my car is running like new! More

Drew and Christoph were fantastic - professional, courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant servic courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant service experience. More

This has only been my second trip to visit the service department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. I also am the owner of another high-end vehicle from another dealership, and can honestly say that MINI of Sterling surpasses any other experiences I have had in the past with other dealerships. More

Susan Coggins took excellent care of us during and after the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based o the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based on their excellent customer service. More

Very friendly service staff. CPO covered all repairs. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them. More

Excellent service. I object to web sites that require that I enter a minimum length comment, especially when I am doing this as a favor to the establishment! that I enter a minimum length comment, especially when I am doing this as a favor to the establishment! More

On a snowy, icy day I wasn't sure the dealership would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be a would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be able to make it in for service today. I was able to make it on the roads and made it to the dealership. My service advisor was waiting and within minutes, I was having coffee while my car was headed to the service bay. All my concerns with the car were addressed and I was kept abreast of the progress while I waited comfortably in the lounge area. While checking over the car, the technician found that I had a bad motor mount and my service advisor was able to have this replaced under a warranty for me. After taking care of this and my other list of service items, I was on my way and my car was running like a top! I have always appreciated the level of care that my particular service advisor, Shawn Peace has shown. He's topnotch! I have always been impressed with the quality and level of service at BMW of Sterling from the minute you pull into the service bay until you check out at the payment window and your car is pulled around to meet you. Thanks BMW of Sterling for showing that first class customer service is still alive and well! More

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and “restrain system mal couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and “restrain system malfunction” was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said “I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say you’re out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, “you’re state inspection is expired and would like me to get that done as well” . I told Eric, I don’t have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, “I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee” Next day Eric called me said “there is $1660 charge for fixing that sensor and how would like to proceed and if you don’t fix the sensor we will reject your inspection” It was shocking for me to hear this from him. I have tried to explain it’s an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didn’t fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again. More