BMW of Sterling

If a "0" rating were possible that's what they would get. I tried to sell them my 2006 M5 which they had sold me (I got tired of it) and they reneged on the deal, lied about what they had said etc. I hau I tried to sell them my 2006 M5 which they had sold me (I got tired of it) and they reneged on the deal, lied about what they had said etc. I hauled them into court and obtained a financial judgment against them in mid-July this year and true to form they are now ignoring the court, my attorney's calls to their attorney and refusing to pay. So we have to take further action to try to collect. Probably vindictive on their part as I continue to pay attorneys to try to collect. Pretty soon a Blog goes up something to the effect of: www.dontbuybmwsterling.com More

My friend took his car for oil change to BMW of sterling on Aug 4 2007 at 11.30 a.m He owns 2006 BMW 325 i 4 dr sedan. The porter or guy who drove the car hit it against BMW SUV which belong to BMW of on Aug 4 2007 at 11.30 a.m He owns 2006 BMW 325 i 4 dr sedan. The porter or guy who drove the car hit it against BMW SUV which belong to BMW of sterling. My friend called cops.He spoke to their insurance guys also. They said they will fix the car.But we never know will they fix it properly. My friend is planning to sell his car.But now the car value has diminished. The impact was to the front right portion of the car. Front door fender may be engine radiator hose etc is damaged.It looks like at least $10,000 in repairs. His car has approx. 14,000 miles and was perfect in all ways before the wreck. What should he do I would think that it's not too much for him to ask them to buy his car for at least the market value just before the wreck. What do you think? But they declined to pay for the car. More

Have had a terrible experience wiith the service department. My car was kept by the service department for nearly 10 days for a problem with the electrical system I could not get updates and it was department. My car was kept by the service department for nearly 10 days for a problem with the electrical system I could not get updates and it was very difficult to get through to anybody in the service department. I wish I never have to deal with the service department of Mini of Sterling. I have to take my car in for a regular service and I am dreading the prospect! More

I had a really bad experience at this dealer. The representatives are very pushy and not understanding. I found a car at another BMW dealer and told my representative this when he called me to see if representatives are very pushy and not understanding. I found a car at another BMW dealer and told my representative this when he called me to see if I had decided something. He then actually YELLED at me for "wasting his time on a Saturday." I was in absolute shock. I can say wiht confidence that I will NEVER return to this dealer. Now I see that others have also had bad experiences here. More

I purchased a 2007 750Li from this dealership. Everyone, especially Felix our primary sales representative, was kind, pleasant, and knowledgeable. The purchasing experience from the test drive (and we were especially Felix our primary sales representative, was kind, pleasant, and knowledgeable. The purchasing experience from the test drive (and we were allowed to take the car out without a member of the BMW team in the car with no requirement on how long we could drive it) to the actual purchase was delightful. My wife and I both were pleased with the sales experience. Even the paperwork process took a lot less time than we had expected or experienced in previous buying and/or leasing experiences. The sales manager approached us prior to completing the deal to see if we were satisfied with the service we were receiving. You must admit, at least in our buying experiences that more often than not one never sees the sales manager or the general manager when buying or leasing a car. The bottom line is, we purchased a very expensive automobile, and we were made to feel special in the process which is what everyone wants and deserves especially when spending over $100k for a car. We will definitely purchase another car from BMW of Sterling. More

First of all, getting a hold of these folks is nearly impossible. I've had about an 80% failure rate whether I call and leave a message, whether I email, or sadly, even when I escalate to the Service M impossible. I've had about an 80% failure rate whether I call and leave a message, whether I email, or sadly, even when I escalate to the Service Manager. (Don't take my word, just try it yourself.) This dealer simply cannot handle the demand and their employees will tell you this. Stay away from this dealer until either another opens, or until BMW get less popular. Unfortunately you are roped into this service when you buy, so you are stuck as you've already paid for the service. My current problem with my X5 is that the BMW Assist continually calls the call center, and I have no way to shut this off. I've spoken to dozens of call center folks, who have even called Larry King, the Service manager, to help and plead for a response, but to no avail. I'm to the point where I can drive the vehicle, as you must spend you entire trip talking from one BMW Assist person to the next. I did eventually get a hold of a service employee, who, despite the nature of this problem, will now take me in a week. I should have bought the Mercedes SUV, arrrghhh! More

Terrible experience with both the sales and service department - Sales person, Ari, gave his own phone #to BMW for the new car delivery customer satisfaction survey, so he could pretend to be the cu department - Sales person, Ari, gave his own phone #to BMW for the new car delivery customer satisfaction survey, so he could pretend to be the customer. - One of the employees, in the service dept., was watching porn on his computer. - Took them over 2 hours to complete a scheduled oil service and they didn't even bother to wash the car after making me wait additional 45 minutes for it, no apologies, nothing. - When I told BMW about my experience (customer survey), they exchanged information with, BMW of Sterling, i.e., my name and my comments. Unfortunately, soon after this my car had to be towed (under warranty repairs), BMW towed my car to this dealership, soon after, I received a call from the service manager, Jim Handy, who is a unprofessional jerk, who told me that they were not going to work on my car based on my earlier negative comments to BMW. When I told the dealership manager about my experience and my intent on never bringing my car back at this dealership for service repair, his response was that "You will be back because we are better than the other BMW dealerships". I couldn't believe the level of unprofessional behavior at this dealership. I would not recommend this dealership to anyone. More

Hello, On 4/27/06 I expressed interest in a 2002 BMW M Hello, On 4/27/06 I expressed interest in a 2002 BMW M Roadster VIN: 5UMCL93482LJ82633. I this car on autotrader.com and I was very excited! Prom Hello, On 4/27/06 I expressed interest in a 2002 BMW M Roadster VIN: 5UMCL93482LJ82633. I this car on autotrader.com and I was very excited! Prompty I gave the salesman Fred my credit card info and put down $1000 on the car. I told them I would fly out there on Friday (depending on work) or Saturday. We exchanged several conversations by phone (can provide evidence) about the car for my own information purposes and also to get information for my insurance company (can provide policy). I took the entire day off work on 4/28/06 and booked a non-refundable plain ticket to VA for a 12:30 flight (can provide evidence). On 4/28/06, I was at the airport when, I called Fred at the dealer to give him my flight info so they could pick me up at the airport. He excused himself for a moment and came back on the phone and said the car was already sold to someone else! I explain to him and the Service Manager (Rick) that I am AT the airport right now what do they expect me to do?? They said they could try and find me another one, but didn't know how long it will take (could take a week, could take a month). They proceded to explain to me that is was just a simple misunderstanding but there was already someone before me. This was NEVER told to me at any point. At no point did he say they did anything wrong. In fact he didn't even understand why I was so upset. I asked to be reimburesed at a minimum $189 for my plane ticket. He laughed at me. I said we had a contract as soon as they took my credit card information. He said they didn't actually charge my credit card information so there was no commitment on their part. I am a professional in a white collar job and I work hard for my money. Just taking the day off of work isn't easy as I travel 100%. Special arrangements have to be made. I would not have to gone to all this trouble to get insurance and plane tickets if this was not the case. More

I had the WORST customer experience ever with BMW of Sterling (i.e. 6 months worth and still not resolved). Jim Handy talks the talk, but there is absolutely no substantive follow-through. The young s Sterling (i.e. 6 months worth and still not resolved). Jim Handy talks the talk, but there is absolutely no substantive follow-through. The young service manager, Brad, was similarly well spoken but lacked follow through. It doesn't help that the service advisors are incented by bonuses centered around month-end numbers, and my service rep crowned the ordeal by leaving a "pay now" voicemail reminiscent of a failing Suzuki franchise...unbelievable service for a premium German marque. I'd recommend "It's Not My Department" by Peter Glen to everyone at BMW of Sterling I made the mistake of thinking the dealership's significant capital investment in facilities translated into service--what a mistake. I had to take my BMW 3x there for redundant service, was told conflicting information on status and parts availability, had two "lost" appointments, and had my car returned to me (recently repainted) with a ding on the front bumper that Jim Handy acknowledged was the fault of the dealer. Use these folks at your own risk--legendarily poor service (although they were quick to tell me how good their service is for a Tampa Bay Buccaneer pro athlete that checks his car there on a routine basis). More

Horrid. That is the only word I can think of to describe BMW of Sterling. My inital purchase of my car was ok, however a few things were promised to me when I purchased the car. 1.5 years later, they stil BMW of Sterling. My inital purchase of my car was ok, however a few things were promised to me when I purchased the car. 1.5 years later, they still weren't done. 1. They promise that they have done work to your car, but when you get it back, it's obvious that they haven't done anything. 2. Over 1+ months to get a service appointment, then they had my car for over a month to fix a few things and out of my list of 6 items to be fixed, they only got to 1. 3. They never call back. Good luck with trying to get a hold of your service advisor. The phone must be new technology to them as they never seem to know how to use it. The only way to get answers is to go to to dealership. 4. It was amazing that the three times I ordered parts through their parts department, I never once received the card in the mail that they promised to let me know the part was in. Phone calls didn't seem to work in this case either. Once again, I had to go to the dealership to get any answers. There was much more, but I'd rather not bore you with the details. However, after that time I decided to just get rid of my BMW rather than deal with their terrible service and support. The car was very nice, but it just wasn't worth it. Goodbye BMW, because of this place I'll never spend my money with you again. More