BMW of Tenafly

BMW of Tenafly has a wonderful dealership going. I use my experience there as the standard of all my customer service expectations with other companies. Ed Ng specifically is a wonderful asset to BMW. His de experience there as the standard of all my customer service expectations with other companies. Ed Ng specifically is a wonderful asset to BMW. His detail to attention, supreme customer service and the way he makes you feel at ease when you come in with any problem is absolutely amazing. I unfortunately just ended my lease, but I promise to be back with BMW as soon as I can with the specific reason being the level of service that I've come to expect from Ed and BMW of Tenafly. I can't be grateful enough to them all. A+ rating to Ed and BMW of Tenafly. More

Really good experience. No pressure, took the time to explain things and really took the angst out of the car buying experience. I will definitely go back to Paul for my next car purchase. explain things and really took the angst out of the car buying experience. I will definitely go back to Paul for my next car purchase. More

Worked with Mikhail to lease my new 750. He was always very friendly, attentive, knowledgable. Followed up on every detail in a very timely fashion. Made me feel comfortable, never rushed or high pressu very friendly, attentive, knowledgable. Followed up on every detail in a very timely fashion. Made me feel comfortable, never rushed or high pressure. Was patient as I took several test drives and took some time to make up my mind. Would not hesitate to deal with him again. More

Nothing less than excellence at every level! Fully accommodating to my specific delivery needs, unmatched pricing and the utmost professionalism! Highly recommend. Ask for Marlen by name! Lenny accommodating to my specific delivery needs, unmatched pricing and the utmost professionalism! Highly recommend. Ask for Marlen by name! Lenny Rubinstein More

Hands down Mikhail is the best salesman I have ever dealt with!!! I have accompanied my father (big time bargainer) on 6 car purchases and as you can imagine I have dealt with many salesman. I am not going t with!!! I have accompanied my father (big time bargainer) on 6 car purchases and as you can imagine I have dealt with many salesman. I am not going to go into Customer Service, Quality of Work, Friendliness, Overall Experience and Price as you can see I gave him a 5/5 for a reason. But I would point out somethings that differentiated him from other salesman. The man is quick! Quick with service, keeping you posted, responding to emails/phone calls....almost feels like you have a personal salesman from beginning to end. He even calls to check up on you after you bought the car to ensure that you are satisfied. Keep in mind that I was not buying most expensive model (my vehicle price was around 3 series range and was a used car). He is very social. Does not matter what age you are you will have a good conversation with him and he will keep you entertained. I cant recall ever feeling that car buying was fun because it has always been a torturous process but Mikhail knows this and he does his best to work with his managers and you to make the negotiating process as smooth as possible. I want to also bring in Jose Santiago for my next part. A quality both Mikhail and Jose have in common is that they are considerate. Long story short after negotiating the price when it came to paying for the vehicle there was an obstacle. I came in with a blank loan check provided by my bank. Plan was to put some money down on the car and remaining amount I was going to write on the check ad finance through my bank. It turns out according to their policy they cannot take the check since it is the same as draft check and at the same time let me take out the vehicle. From a business perspective it is a risk. These guys went out of their ways to make sure I left as a happy customer and with a car that I wanted. First they tried getting me the same loan and the same rate through the various banks the dealer works with but I was denied since I don't really have a credit history for borrowing that high amount even though my credit was good. I would need a cosigner in order to be approved. It turns out I got very lucky to be approved for the amount I was approved for from my bank. This is what the Mikhail and Jose told me. They said they were going to work this out for me. They are going to talk to management and figure out a way for them to accept this check and process (but no car until payment is received). They said that if management accepts it will be beneficial for me because now I can build up credit and in the future not have to worry about this sort of thing ever coming up later on with loans. In the end I got the car I wanted, worked out the loan/check issue without having to involve my dad to cosign, an opportunity to increase my credit history/rating and a dealership I can go back to for future purchases. P.S. I saved a lot of money too! More

Had a good experience working with Luisa, she made the car purchase much easier for me. I bought the car over the phone as I live on the west coast. The whole transaction went real smooth and working wi car purchase much easier for me. I bought the car over the phone as I live on the west coast. The whole transaction went real smooth and working with Luisa was amazing. She helped me to faciliate the paperwork and shipping the car all the way to Utah. Just getting the transaction done over the phone without looking or driving the car was a big risk for me. When I received the car, it was exactly in the shape and condition as it was explained to me over the phone. I would buy another car from this dealership if I buy my next BMW. Overall very friendly and good customer relations. I'll give them a A and recommend anyone to buy a car at this dealership. More

Great buying experience here. Mykhail was helpful and responsive in getting me all of the information needed. He was also persistent in assessing my needs and working to negotiate the best deal for me. responsive in getting me all of the information needed. He was also persistent in assessing my needs and working to negotiate the best deal for me. They accomodated everything down to my timing of delivery. I spent over a year working with Mykhail looking at various models and he stuck with me all the way. Thanks again. More

I was very lucky to have Marlen as my client advisor. He was very friendly, helpful and thorough in every aspect of the buying process. It was my first time going through this whole process and I was please was very friendly, helpful and thorough in every aspect of the buying process. It was my first time going through this whole process and I was pleased with the outcome. Marlen was very good at following up with us in terms of getting us exactly what we wanted. I would recommend this dealer to all my friends and family and i would definitely recommend Marlen as their client advisor because i had a great experience with him and my mom and i left very happy. More

Overall it was a great car buying experience. Marlen knows the product inside and out. I got quotes from many dealers but Marlen gave me the best price for the car I wanted. knows the product inside and out. I got quotes from many dealers but Marlen gave me the best price for the car I wanted. More

Marlen was extremely thorough and very service oriented. We started the process online and he immediately reached out to us and hand-held us through the process completely. He made the whole buying experie We started the process online and he immediately reached out to us and hand-held us through the process completely. He made the whole buying experience amazing and we will go back to him for our next car purchase hands down. More