BMW of Tenafly

They are criminals like most dealerships. My MIL's new car has leak they say they aren't responsible for. It's still under warranty. They charge for the test to determine where the leak is My MIL's new car has leak they say they aren't responsible for. It's still under warranty. They charge for the test to determine where the leak is. They verbally say there's a leak in the video. They say in the video there's visible mold present and leak must be here for a while. Then they say in person, there no leak and send her on her way with a $300 bill and no answers. Entire trunk full of water and back seat floor. BMW of Tenafly takes advantage of people and they suck. More

Easy to schedule service. Gem is an excellent service advisor. Service was well done and completed on time. Gem is an excellent service advisor. Service was well done and completed on time. More

Not great with their communication channels. Scheduled online then had to reschedule. Called to do so and the call service scheduled me an appointment that no one at the dealership knew about. T Scheduled online then had to reschedule. Called to do so and the call service scheduled me an appointment that no one at the dealership knew about. They asked if I was just coming in to get a wiper blade change?? There was no note in the file of my vehicle make and model or that it was for the 10,000 service. I asked when rescheduling to have a loaner car and they said I would have to request that when dropping off. I was then told at drop off loaners were not available for oil changes and was offered an Uber - which was fine, and appreciated. But then when I picked up my car later that day - I was told of course I could have had a loaner. Unless maybe they didn't have any at the time. It just felt like no one knew any answers. Also- when receiving service previously here - I would get a video walk around from the technician checking out my vehicle and recommending needs or telling me what they were doing for the scheduled service. I received NOTHING of the sort this time. I had previously purchased vehicles here - but the past two - I purchased in south jersey and only went to Tenafly for service as it's closest to where I live. I will be going elsewhere from now on. More

My service representative, Dominic Vitteta, always displays highest level of professionalism, knowhow, and utmost courtesy. He is the main reason why I support this dealership displays highest level of professionalism, knowhow, and utmost courtesy. He is the main reason why I support this dealership More

Jonathan defines customer service. Professional, honest and does everything with a smile.I trust Jonathan with my car because he cares and he is extremely knowledgeable. Professional, honest and does everything with a smile.I trust Jonathan with my car because he cares and he is extremely knowledgeable. More

Had emergency BMW roadside assistance, and took many days to get the dealer's attention. to get the dealer's attention. More

Very happy with the service , Dominick is always great to work with. I recommend this dealership. work with. I recommend this dealership. More

When it comes to service - I think I will have to give them dictionary so they can understand what it means. them dictionary so they can understand what it means. More

For me it is the best dealer in USA. They are the only one who fixed the factory defect. They gave me a very personalized help. The person in charge of the apps and the whole controls Sy They are the only one who fixed the factory defect. They gave me a very personalized help. The person in charge of the apps and the whole controls System was wonderful!. Now I understand the whole system and I have practice in everything. Do you need a new BMW, please buy at Tenaly dealer!, you will thank me! More

The problem of this place is the mechanics and the management. I have a feeling that they would select/recommend expensive repairs but pay less attention to the issues which bring the car to the serv management. I have a feeling that they would select/recommend expensive repairs but pay less attention to the issues which bring the car to the service center. everytime to fix something, the problem shall occur shortly after and then new issues come up. I start to suspect this is a tactic they use to keep you there for endless service. More