BMW of Tigard

Everyone’s first car should be a BMW (thanks to Kuni!) With it being my first ever car purchase - I wasn’t sure exactly what to expect but I can’t speak highly enough of Joseph and the team there at Kuni B With it being my first ever car purchase - I wasn’t sure exactly what to expect but I can’t speak highly enough of Joseph and the team there at Kuni BMW. I stopped by two separate times (and once at their used auto center) and I was treated extremely well each time! I couldn’t believe how knowledgeable, and supportive Joseph was throughout the whole process. There was a firm budget I had to stay within and he made sure to do everything possible to get me in the best option they had. Ended up staying in budget and getting the keys to a car three years newer, with WAY more luxury features that I initially hoped for. Beni did a fantastic job explaining the different warranty options and walking me through the benefits of each option. I never felt pressured at ALL. He left the decision in my hands and in the end, made sure I took advantage of some STEEP discounts on my final options. Couldn’t be happier! Amazing team here! More

Great Service Very professional and reliable always explain services and they’ve very easy to understand and We always have taken our car back for all the reasons Very professional and reliable always explain services and they’ve very easy to understand and We always have taken our car back for all the reasons I’ve experienced great service More

Service Center review Have been dealing with Kuni for years and Service Advisor Dan Dailey for my service items (custom wheels w/tires, brakes, oil changes, etc) and the se Have been dealing with Kuni for years and Service Advisor Dan Dailey for my service items (custom wheels w/tires, brakes, oil changes, etc) and the service has been exactly what is wanted/expected. High-level knowledge, very courteous, and proactively helpful (not pushy). I'm a fan. More

Comfortable, fast, easy, respectful and successful Patrick was nicely dressed, personable, and had thatJack Nickerson smile. He was very knowledgeable. Didn’t overdue the nonsense talk,. He knew BMWs Patrick was nicely dressed, personable, and had thatJack Nickerson smile. He was very knowledgeable. Didn’t overdue the nonsense talk,. He knew BMWs , He was straight to the point, if I asked a question he provided the answer quickly, Nice to talk to, shared just the right amount of information about his self. He worked well with Ian. Great working with them both. Experience was very nice. Even we had not come to a deal with the car I would of been happy working with these two again. Didn’t feel like there was any BS going on, which is nice. Patrick and Ian were both humble , ready to serve and provide whatever they could to make a deal successful. Thank you for making it a nice enjoyable time! More

10k service my first experience with Kuni. My adviser, Grant was excellent and while setting up the service simultaneously got my loaner car arrangement done and my first experience with Kuni. My adviser, Grant was excellent and while setting up the service simultaneously got my loaner car arrangement done and I was out in 10 min. The video of the external inspection with commentary was superb. More

Great Service Chris, my.Service advisor is a true confidence inspiring profession. Scott my technician did a superb job and exceeded expectations. The cr is runnin Chris, my.Service advisor is a true confidence inspiring profession. Scott my technician did a superb job and exceeded expectations. The cr is running like a dream. These are the kids kind of people who can win new customers and hold onto them. Bob Brand More

Unacceptable customer experience I am giving the kuni service department a low rating because of the unacceptable customer experience. My wife dropped off the car Wigan appointment b I am giving the kuni service department a low rating because of the unacceptable customer experience. My wife dropped off the car Wigan appointment because the check battery light was on and we were concerned she would get stranded. The service representative was rude and short with her and she asked for ride assistance, no offer of a loaner car, courtesy ride or Uber service was even offered. Then the part had to come out of California and the stated service completion date was missed by a whole day. Lastly, what started as a rear taillight bulb replacement, turned into a $600 up sell for a led light strip replacement. I don’t mind the up sell but want the tech to be more prepared to explain the necessary repairs. This is our second unacceptable kuni service experience and we will be looking for another dealership to get a better customer experience. More

Phenomenal Repair service My service advisor did a phenomenal job of getting my car repaired. He handled the service communication extremely professionally and was very courteo My service advisor did a phenomenal job of getting my car repaired. He handled the service communication extremely professionally and was very courteous and explained the issue on hand very clearly. He did his best and went above and beyond the call of duty to get the repair needed in a timely manner. He worked hard to bring the cost of the service down. I would recommend him highly. More

Great professionalism! I have had a long relationship w Mike Baggs and once again he provided great assistance on an X-7. I appreciate having the geniuses available on hel I have had a long relationship w Mike Baggs and once again he provided great assistance on an X-7. I appreciate having the geniuses available on help w a complex but amazing car! More

Best service ever. Delivered as promised. Always a pleasure to do business with the service department especially Allen Hung..His explanations were clear and the car was finished early. Everyo Always a pleasure to do business with the service department especially Allen Hung..His explanations were clear and the car was finished early. Everyone is friendly and professional. More