BMW of Tigard

Wonderful attentive service! Received a warm welcome and wonderful attentive service from start to finish. All questions were answers with clear communication and the free car was Received a warm welcome and wonderful attentive service from start to finish. All questions were answers with clear communication and the free car wash was unexpected and appreciated. More

Fast and Friendly Over the Christmas holiday my X5 was leaking coolant, I call on for an appointment and got one for the 2nd of January. Drop off X5 and got a loaner, b Over the Christmas holiday my X5 was leaking coolant, I call on for an appointment and got one for the 2nd of January. Drop off X5 and got a loaner, brand new X3. It drove great. They were able to fix my X5 the next day before noon. Manager even gave me 10% discount for being such loyal customer. More

Service Drop off, loaner car and pickup all done quickly. Everything done on time and at the agreed price. Very nice lounge but I did not have to spend any Drop off, loaner car and pickup all done quickly. Everything done on time and at the agreed price. Very nice lounge but I did not have to spend any time in it More

Great experience! Devin and Jay made the process simple - from online chat to schedule a test drive to closing the paperwork with my credit union. They also tossed in r Devin and Jay made the process simple - from online chat to schedule a test drive to closing the paperwork with my credit union. They also tossed in rubber mats and ski racks so I could seamlessly move from my old X5 to my new X3 and head to the mountains! More

I took my vehicle in for service It took an 2 hours to get an oil change and because he said he didn’t know how to do the paperwork envolving my pre-paid coupon book. In addition he d It took an 2 hours to get an oil change and because he said he didn’t know how to do the paperwork envolving my pre-paid coupon book. In addition he didn’t return my coupon book. More

Unresponsive Service Rep and Extensive Delay My service rep was never available for a call and didn't return my call. In addition, I put a request in a year ago for the Takata airbag recall re My service rep was never available for a call and didn't return my call. In addition, I put a request in a year ago for the Takata airbag recall replacement and continue to get a "we don't have parts" response. More

Great service experience; service consultant excellent! Chris, my service consultant, created the best service experience I have had to date! Addressed my questions and provided good feedback. The car was r Chris, my service consultant, created the best service experience I have had to date! Addressed my questions and provided good feedback. The car was ready when promised. Thanks for making a dreaded service visit positive! More

We appreciated the environment and interaction with staff. Interaction with staff (Primarily Andra) was relaxed and personable yet through. This facilitated our desire for a detailed analysis and comparisons w Interaction with staff (Primarily Andra) was relaxed and personable yet through. This facilitated our desire for a detailed analysis and comparisons with other options. This resulted in a very high confidence level that we made the best choice. More

Misrepresentation of vehicle I flew from the Sacramento area to purchase a Certified used BMW. Salesman Mike Baggs said the car was in pristine shape and like new. I arrived excit I flew from the Sacramento area to purchase a Certified used BMW. Salesman Mike Baggs said the car was in pristine shape and like new. I arrived excited about the car with the expectation of what Mike said, but that wasn't the case. Vehicle had a large chip in the windshield. Vehicle did not have any floor mats. I asked Mike for some mats and he reluctantly gave me some front mats and said I'd have to buy the rear mats. Prior to flying out Mike said the car had been rear ended and the dealership made minor repairs which he said were $2500. After purchasing the vehicle I learned the repairs were $5600 and I notice a wave in the quarter panel which indicates the damage was pretty severe. I also put a $1000 deposit on my credit card which I was told would be removed once I purchased the vehicle. To this day there is still a charge on my credit card. Air filter was full of dirt and leaves, brakes are already squeaking and I haven't had the car for a month. Horrible experience! More

Amazing expe This was an amazing experience as usual. Dropped off my lease and pick up a new one and we were in and out in an hour or so. Fantastic. I wish all BMW This was an amazing experience as usual. Dropped off my lease and pick up a new one and we were in and out in an hour or so. Fantastic. I wish all BMW dealers were run like this one. We drive from north of Seattle because of the way KUNI BMW takes care of us. More