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507 Reviews of BMW of Toledo - Service Center
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May 29, 2015
Always impressed I drive an hour to have my BMW taken care of. It's not always convenient for me to do this but John and the service team always make me glad I did. I drive an hour to have my BMW taken care of. It's not always convenient for me to do this but John and the service team always make me glad I did. Twice now they went the extra mile to make sure my car was getting the correct service it needed. When unexpected problems arise I'm always offered a loaner car and this is why I keep returning. More
by Laura
Employees Worked With
Helpful May 22, 2015
Recent service Ran in unannounced as a tire kept losing presssure. No muss/fuss, had a loaner in no time on a saturday evening. Problem identified and corrected with Ran in unannounced as a tire kept losing presssure. No muss/fuss, had a loaner in no time on a saturday evening. Problem identified and corrected without trouble. Main problem is potholes in local roads. Car cleaned and back on the road without trouble. This is exactly why the dealership gets my patronage. More
by tmh
May 18, 2015
As always, Dave and John are on top of everything. Every service appointment has gone smooth. Dave and John explain the details up front. You know what to expect when you return to pick up your BMW. A Every service appointment has gone smooth. Dave and John explain the details up front. You know what to expect when you return to pick up your BMW. Always very satisfied with the service. More
by JD_M3+Z4
April 24, 2015
Excellent sales and service experience As always Dave did excellent, he is very professional, knowledgeable, detailed oriented and above all shows excellent respect. I have also received t As always Dave did excellent, he is very professional, knowledgeable, detailed oriented and above all shows excellent respect. I have also received the same service from John and Keith. These guys are all AWESOME!!!! More
by BMWX1
March 17, 2015
Excellent Service Experience I just had my 550 serviced due to N63 Customer Service package. I was very satisfied how Dave and Keith answered all my questions. Although I wasn't a I just had my 550 serviced due to N63 Customer Service package. I was very satisfied how Dave and Keith answered all my questions. Although I wasn't aware of the "N63 Customer Service package", but Dave brought to my attention and took care of it. My overall experience was fantastic. I will definitely recommend Yark BMW service to anyone. Please keep up the good work. More
by Bhabhusha
June 26, 2014
2008 X5 service My name is Sameeh Hasan, I had an appointment on June 26 2014 at 9:15am. I been told that my car will be done in around 5 hours. I came at 2 and I fou My name is Sameeh Hasan, I had an appointment on June 26 2014 at 9:15am. I been told that my car will be done in around 5 hours. I came at 2 and I found out that they didn't get it in yet. And they need another 3 to 4 hours. More
by Bekhrai
Employees Worked With
Dave Emerine
March 28, 2013
I had a great experience getting some service work at Yark BMW. Dave did everything he could to make my experience easy and efficient, with a pleasing, courteous, friendly manner. Yark BMW. Dave did everything he could to make my experience easy and efficient, with a pleasing, courteous, friendly manner. More
by CathleenKosinski
Employees Worked With
Dave Emerine
August 29, 2012
The Service Engine Soon light came on in my BMW X5 3.0 SUV. I called YARK BMW and scheduled an appointment to determine what problems might exist. Upon arriving for my appointment I was greeted by Keith SUV. I called YARK BMW and scheduled an appointment to determine what problems might exist. Upon arriving for my appointment I was greeted by Keith Wallace who asked me if he could do a quick check on my vehicle before before running a full diagnostic scan that costs around $130. I said sure, and his quick scan deternimed that my problem was caused by a loose gas cap. He tightened the cap, reset the warning light and I was good to go. The best part of the whole experience was that it cost me $0 (free)! I have found the sales and service team at YARK BMW to be efficient, helpful and honest; and for those reasons I would definately recommend YARK BMW as a source to buy and service BMW vehicles. More
by Trainmaster
Employees Worked With
Keith Wallace
October 23, 2011
Very cunning service practices here. I would not advise anyone to go here. They let me test drive a car and we worked out a price while driving. I was getting service done on my current vehicle at the time anyone to go here. They let me test drive a car and we worked out a price while driving. I was getting service done on my current vehicle at the time of the test drive. After I went inside the office to do the paperwork, they found more problems with my car then I had when I went in. Price jumped- first signal that told me to walk away. The sales man quoted me a price for extended warranty, and then the price went up 50%. When I asked to speak to someone else in charge, they said speak with Keith Wallace. Look in his eyes, and you see the words unethical and cunning. If you are in the market for bmw service, go elsewhere. Anywhere but Yark Bmw. It is really sad that this dealership has deteriorated to this point. I had been taking my cars there for over 30 years and the service has hovered between average and good, and after this experience I will NEVER go back. I cannot stand to deal with cunning 2 faced people. It is sad that such a long established local dealer is now in it just for the money and to try to take advantage of people if they show that they do not know much about cars. Just my humble opinion and I felt obligated to share this experience to warm others. If you do decide to take your car here, get an estimate from another place before going to make sure they are not robbing you blind while smiling in your face. More
by T.Willi
Employees Worked With
keith
June 21, 2011
This is by far the best place I have ever had my Bmw serviced at. People were not only friendly but very knowledgable about the product and what it needed. They went out of their way to service my car, serviced at. People were not only friendly but very knowledgable about the product and what it needed. They went out of their way to service my car, provided me a loaner (a newer model that I might think about buying) and all in a timely manner. When I had a problem they not only accomodated me but actually seemed to care. Special thanks to the techs who went above and beyond in fixing something they really didn't have to. The parts department ordered my special order parts and got them there in time to be installed while the car was being serviced and all delivered when I needed it. I plan to have all my work done at this dealership in the future and will probably order my new BMW from there too. More
by applelover
Employees Worked With
Keith Wallace, Todd Temple, Marty?
