BMW of Tulsa

Brice with BMW ofnTulsa is an outstanding service advisor. The technicians are very good and help us keep our car running. The dealership is very nice and clean. advisor. The technicians are very good and help us keep our car running. The dealership is very nice and clean. More

The folks in service are always super nice, but that may be because I spent $18,000.00 and $7,200.00 this visit. be because I spent $18,000.00 and $7,200.00 this visit. More

The service was completed in a timely fashion. Everyone I encountered was very friendly and helpful. Everyone I encountered was very friendly and helpful. More

Miguel was on point with his customer service! The service was high quality and speedy. The remodel was high quality as well. It looks like an updated high end dealership. The service was high quality and speedy. The remodel was high quality as well. It looks like an updated high end dealership. More

I feel the communication with the service advisor was very poor. While waiting for the service to be completed he walked pass me several times in the lobby waiting area and never acknowledged me once! very poor. While waiting for the service to be completed he walked pass me several times in the lobby waiting area and never acknowledged me once! More

Most recently I had brought my vehicle in for routine maintenance under the manufacturer warranty and the experience was great! But this isn’t consistently my experience. For example, when the massage maintenance under the manufacturer warranty and the experience was great! But this isn’t consistently my experience. For example, when the massage feature on my driver side seat broke on 2023 X5, it took nearly 2 weeks for them to repair it. There was no offer to provide a loaner vehicle from the dealership and when I asked for one I was told there were none available. This is commonly the case. Previously I had to insist to receive a loaner vehicle when I had to return my X5 to this dealer for the third time. Each visit they had my vehicle for days and even over a week. The loaner vehicle provided to me was dirty (clearly not vacuumed or wiped down between users) and had a very bad odor when the climate control was on, as if the cabin air filter was months overdue for replacement. I didn’t return the loaner vehicle until my car was repaired because it had been such a pain to even get it in the first place. The bottom line? Is it the worst? No. Does it meet my expectation? Also, no. As long as I reside in Tulsa, I will not purchase another BMW and this is coming from someone whose mom first car at age 16 was a fully manual 1984 318i. I’m a huge BMW fan and my current vehicle was my dream mom-car. Believe me when I say I grieved a bit when I made this decision. Had I leased my 2023 X5, I would lobby to cancel my lease and try out another luxury auto manufacturer. However, my vehicle is fully paid for and I don’t plan on trading it in anytime soon, so I’m stuck with this dealership for now. More

Service you expect from a world class auto maker. Beautiful new dealership providing efficient services with no surprises. Only wish I could have gotten a new loaner to try out the latest innovations Beautiful new dealership providing efficient services with no surprises. Only wish I could have gotten a new loaner to try out the latest innovations. More

Great communication and up front with service needs plus requirements. Worked with extended warranty company and got job done. requirements. Worked with extended warranty company and got job done. More