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BMW of Tulsa

Tulsa, OK

Overview
Reviews
Vehicles
4.6
549 Reviews
Call Dealership (918) 663-4444
View Awards

9702 S Memorial Dr

Tulsa, OK

74133

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Showing 549 reviews

February 25, 2026

Sales and management is very amazing… they all were great to work with… Thank you very much More

by Bbwatkins0812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve manager and Ethan
Report | Print
February 22, 2026

Everything was very easy to accomplish. Car was repaired extremely fast. Employees were very friendly amd helpful. More

by jimckneale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice Goetz
Report | Print
Feb 26, 2026 -

BMW of Tulsa responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 21, 2026

Jonathan, my service advisor, was exceptional. He explained my needs and concerns. Best visit to BMW yet! More

by 66rcollard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Feb 25, 2026 -

BMW of Tulsa responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2026

Always accomadsting and timely. My service advisor is always resourceful and available. Thank you Bricrt More

by rdrob1@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice Goetz
Report | Print
Feb 25, 2026 -

BMW of Tulsa responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 19, 2026

My service person was very knowledgeable and friendly. He kept me up to date on my service and diagnosis that needed to be done More

by Rebeccaannredd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
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Feb 21, 2026 -

BMW of Tulsa responded

Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2026

Frustratingly slow communications with the dealership on a tire repair. Would repeatedly have to wait an hour or longer for a single reply in our text chat even when I would immediately respond to what they More

by Ocowboy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brice
Report | Print
Feb 18, 2026 -

BMW of Tulsa responded

Matt, Thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered during your tire repair visit. Waiting extended periods for communication — especially when you're responding promptly— is not the level of service we expect to provide, and I understand how that would leave a negative impression. I'm also disappointed to hear that your interaction on the service drive felt dismissive rather than solution oriented. Our goal is to provide clear guidance, accountability, and professionalism at every step, not excuses or finger-pointing. Your feedback makes it clear we fell short in both communication and overall execution. That said, I do appreciate you recognizing Evan for stepping in to assist. While it's unfortunate that it didn't fully resolve the situation, it speaks well of his character that he took the initiative to help. We will certainly share your comments with him. Your review is important, and we are addressing the communication and staffing concerns internally. I would welcome the opportunity to speak with you directly to better understand where we can improve and, more importantly, work to regain your confidence. Thank you again for the honest feedback. Chad Milow General Manager 918-388-0601 cmilow@group1auto.com.com

February 11, 2026

Miguel took great care of me. The service was excellent and they got me in and out quickly. More

by meadtamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Feb 14, 2026 -

BMW of Tulsa responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tulsa. Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2026

Always professional consultants and fixed right the first time. Easy scheduling and prompt repair times. More

by tjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler
Report | Print
Jan 26, 2026 -

BMW of Tulsa responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2026

Service was very timely and efficient. The service representative was very pleasant and listened to my concerns . More

by bjidismukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vera
Report | Print
Jan 21, 2026 -

BMW of Tulsa responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2026

They are slow and expensive. (I know bmws are the most expensive cars to service which is why I won’t buy one again.). The dealership used to do a quick cleanup in the vehicle More

by Kat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember but customer service was helpful
Report | Print
Jan 22, 2026 -

BMW of Tulsa responded

Hello Kat, Thank you for taking the time to share your feedback. I’m sorry to hear that your recent visit did not meet your expectations, particularly regarding turnaround time, pricing, and the complimentary services you previously experienced. You are absolutely right that vehicle care and attention to detail matter—especially when investing in premium service. While service pricing is determined by BMW standards, your comments about value, efficiency, and the absence of a courtesy wash or interior clean are important and will be shared with our leadership team for review. Consistency in the ownership experience is something we continually work to improve. I do appreciate you acknowledging that our team was helpful during your visit, and I regret that the overall experience did not reflect the level of service we aim to provide. If you are open to it, I would welcome the opportunity to discuss your experience further and see how we can do better moving forward. Please feel free to contact me directly at dmartin1@group1auto.com Thank you again for your honest feedback.     Chad Milow General Manager

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