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BMW of Tulsa

Tulsa, OK

4.6
516 Reviews

9702 S Memorial Dr

Tulsa, OK

74133

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Showing 516 reviews

November 21, 2025

Clean, friendly service department with very timely work and constant status updates. I trust them with my car. More

by blake.mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailee
Nov 23, 2025 -

BMW of Tulsa responded

Hi Blake, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 18, 2025

They were very professional. I liked the service advisor, Brent Padgett. Made servicing my car easy. More

by lmbowker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Padgett
Nov 19, 2025 -

BMW of Tulsa responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brent here at BMW of Tulsa! Thank you again, and have a fantastic day!

November 17, 2025

My experience with this dealership has been extremely frustrating. While the car buying process was initially quick, the post-purchase follow-up has been a nightmare.Three months later, I still haven't r More

by Kiran Parimi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd , Marco
Nov 19, 2025 -

BMW of Tulsa responded

Kiran, Thank you for taking the time to share this feedback, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. Waiting this long for a title is completely unacceptable, and the lack of proactive communication from our team only compounded the issue. This is not the level of professionalism or follow-through we expect from ourselves. I’ve already begun reviewing your situation personally to understand where the breakdown occurred and to ensure your title is resolved immediately. Our customers should never have to chase updates or feel unsure about the legality of driving a vehicle they purchased from us. You deserved clear answers, timely follow-up, and support — especially after we committed to taking care of the fees related to the delay. I will be reaching out to you directly to get this fully resolved and provide you with an accurate status update. Please feel free to contact me as well at your convenience — I want to make sure we get this corrected quickly and restore your confidence in us. Thank you again for bringing this to my attention. Chad Milow General Manager cmilow@group1auto.com.com

November 13, 2025

BMW of Tulsa has always given me good service. Brice Goetz is my representative. He is calm, informative, and polite. A very nice young man to deal with. More

by Mary Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice Goetz
Nov 15, 2025 -

BMW of Tulsa responded

Mary, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 12, 2025

The customer service was poor. There was no point in taking the time to make an appointment, my car was not checked in until lunch time after I called to ask why there were no upda More

by Melissa.Maddux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
Nov 13, 2025 -

BMW of Tulsa responded

Melissa, Thank you for sharing this feedback, and I’m very sorry for the experience you described. This is not the level of communication or service we expect our team to provide, and I understand your frustration — especially after taking the time to schedule an appointment and then not receiving timely updates. Your vehicle should have been checked in promptly, and you should never have had to call us to find out what was happening. I also regret that the repair work and overall service did not meet your expectations. We take comments like yours seriously, and I will be reviewing this situation with our service team to ensure we address the breakdown in process and communication. I would appreciate the opportunity to speak with you directly so I can learn more and work to make this right. Please feel free to reach out to me at your convenience, and I will personally ensure your concerns are addressed. Thank you again for bringing this to our attention, and I hope we can earn back your trust.       Chad Milow General Manager 918-388-0601 cmilow@group1auto.com.com

November 11, 2025

Johnathen has always been my go to guy! ! He works hard and gets me seen in a timely manner More

by Kajungal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathen
Nov 11, 2025 -

BMW of Tulsa responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2025

Great experience bought a pre owned Q60, next it’ll be a BMW. Awesome Team! More

by Evaristo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher
Nov 13, 2025 -

BMW of Tulsa responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2025

Had a scheduled oil change (only) They told me it would be a two hour wait. (What!?) it has been 3 hours and still waiting, so I go to the desk and ask he says about 20 more minutes. He also told me it w More

by Mr.Quiroz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
Nov 13, 2025 -

BMW of Tulsa responded

Mr. Quiroz, Thank you for sharing your feedback. I sincerely apologize for the extended wait during your recent service visit and for the lack of proactive communication regarding the delay. Your time is valuable, and we understand how frustrating it can be when expectations for service duration are not met. Our goal is always to provide timely and transparent service updates, and it’s clear we missed that mark during your appointment. I will review this situation with our service team to ensure that we communicate more accurately about wait times and keep customers informed if there are any delays. Please reach out to me directly at dmartin1@group1auto.com if you’d like to discuss this further or if I can assist in arranging your next visit to ensure a smoother experience. Dennis Martin Service Manager - BMW of Tulsa

November 09, 2025

This is my preferred car service center for oil changes and any other maintenance issues to keep my car running in top condition. The service people do a great job of explaining what needs to be done and t More

by Dl.freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailee Durant
Nov 12, 2025 -

BMW of Tulsa responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2025

My 2014 BMW 535 malfunctioned on a trip from Dallas Tx. Back to ToledoOh. I was able to get it to BMW OF TULSA. Met with Brent Padgett in service. Although I had to leave the car and fly back to Toledo, More

by dsand145855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Padgent service advisor,shuttle driver(do not recall his name)
Nov 09, 2025 -

BMW of Tulsa responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brent here at BMW of Tulsa! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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