BMW of Tulsa
Tulsa, OK
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My experience with this dealership has been extremely frustrating. While the car buying process was initially quick, the post-purchase follow-up has been a nightmare.Three months later, I still haven't r frustrating. While the car buying process was initially quick, the post-purchase follow-up has been a nightmare.Three months later, I still haven't received the car title. Attempts to get answers from "Todd Montgomery" were met with unreturned calls, and if picked will forward me to "Marco" sales guy and he offered the same response every time when returning calls. This delay has prevented me from upgrading my current car during the end-of-year sales, and I'm concerned about the legality and safety of driving without proper documentation. The dealership verbally committed to covering fines for the missing title. However, they are now unresponsive to my calls. I strongly advise anyone considering purchasing a used vehicle from this dealership to think twice and proceed with extreme caution. More
BMW of Tulsa has always given me good service. Brice Goetz is my representative. He is calm, informative, and polite. A very nice young man to deal with. Brice Goetz is my representative. He is calm, informative, and polite. A very nice young man to deal with. More
The customer service was poor. There was no point in taking the time to make an appointment, my car was not checked in until lunch time after I called to ask why there were no upda There was no point in taking the time to make an appointment, my car was not checked in until lunch time after I called to ask why there were no updates. Poor workmanship. Not the experience you would expect from BMW. More
Had a scheduled oil change (only) They told me it would be a two hour wait. (What!?) it has been 3 hours and still waiting, so I go to the desk and ask he says about 20 more minutes. He also told me it w be a two hour wait. (What!?) it has been 3 hours and still waiting, so I go to the desk and ask he says about 20 more minutes. He also told me it would speed things up if I didn’t want the wash, because it’s a hand wash. 🤷🏻♂️ Yes I want the wash if it comes with it, and let me know if you are running behind, so I can reschedule an appointment I had at noon across town. That affects others and their schedules. More
This is my preferred car service center for oil changes and any other maintenance issues to keep my car running in top condition. The service people do a great job of explaining what needs to be done and t and any other maintenance issues to keep my car running in top condition. The service people do a great job of explaining what needs to be done and they work very hard to stay on schedule and get me in and out as soon as possible. I really appreciate that. More
My 2014 BMW 535 malfunctioned on a trip from Dallas Tx. Back to ToledoOh. I was able to get it to BMW OF TULSA. Met with Brent Padgett in service. Although I had to leave the car and fly back to Toledo, Back to ToledoOh. I was able to get it to BMW OF TULSA. Met with Brent Padgett in service. Although I had to leave the car and fly back to Toledo,I returned at later date and car was Ready to go. Great job Brent and service team! More






