BMW of Warwick

great exprerince recently bought a BMW 328i x drive CPO and I had a great experience with the sales person Jesse Couto. The respect and friendly approach was very im recently bought a BMW 328i x drive CPO and I had a great experience with the sales person Jesse Couto. The respect and friendly approach was very important to me. Jesse was great and excellent skills. He did an excellent job. I did not feel the pressure that most of the times people goes through when buying a car. The whole team that involved this experience was excellent. Thank you. More

Advisor was rude, arrogant, and unhelpful When I was last in for service I asked my advisor (Bill) what my BMW was due for at the mileage. He said he was to busy to check and to check back lat When I was last in for service I asked my advisor (Bill) what my BMW was due for at the mileage. He said he was to busy to check and to check back later. When I checked later he told me to ask another advisor since he was still too busy. Since I brought my BMW in for service and Bill was not able to help me get the necessary service done the trip was pointless and a waste. After reading other reviews about how cooling caps were left off when Bill was the advisor I will go else where for future service. More

Excellent customer service! We have leased two BMWs from this dealer and we have had a couple of issues come up with our vehicles. Manny and the team up here are always extremely We have leased two BMWs from this dealer and we have had a couple of issues come up with our vehicles. Manny and the team up here are always extremely helpful and courteous to us as well as being respectful of our very busy schedules. This last visit we had an unexpected issue come up that wasn’t going to be covered under warranty but Manny reaches out to Ron the GM and they were able to get BMW to cover this repair for us. Ron took the time to personally call me to let me know they got it done! Thanks so much to the entire team at BMW Warwick for your outstanding customer service!!! More

A Great Purchasing Experience with Victor Cabral My wife and I were in the market for a manual transmission 328i X-Drive and set-up a sales appointment with Victor Cabral when the exact car we wanted My wife and I were in the market for a manual transmission 328i X-Drive and set-up a sales appointment with Victor Cabral when the exact car we wanted showed up at BMW of Warwick. Victor was not only very receptive to our schedules when making our appointment, he was very responsive via email in answering all of our questions about the car prior to even meeting him. And when we got together in person, he was even better. As a life-long "car guy," I really appreciated Victor's approach and pressure-free attitude. We made our decision just a few hours after driving the car and could not be happier with our purchase. I have been in touch with Victor since taking delivery of our car and he has always taken the time to be helpful. It is clear that when you are a client of Victor's, his attention to your needs does not end when you leave the dealership. I would not hesitate to recommend him to others. More

Great experience. Was shopping for a 5 Series and had the pleasure to work with Victor Cabral. It was a recent job change for Victor, but he was very knowledgeable and Was shopping for a 5 Series and had the pleasure to work with Victor Cabral. It was a recent job change for Victor, but he was very knowledgeable and extremely professional and courteous. What I was most impressed by was his commitment to ensuring I had the best shopping experience. He was quick to return an email or call, and provided me with the all necessary details to make the right buying decision. I even received a thank you note from him, hand-written - that never happens in this day and age anymore. If you looking to purchase a BMW, please reach out to my friend and you can remind him I owe him a ride in my M3. More

Victor Cabral I purchased a BMW from Victor Cabral. He had only been employed there for 3 weeks so he was a little nervous but very professional. I had many questi I purchased a BMW from Victor Cabral. He had only been employed there for 3 weeks so he was a little nervous but very professional. I had many questions because this was my first purchase from a dealership. He was unsure of some of the answers but researched and always gave me the answer. Since my purchase, he has reached out either by phone or email to ask if everything was going ok with my new car. Last week I received a thank you card from him. I don't know how many car buyers can say that. I feel whether it was Victor's first or 100th sale his thoughtfulness and caring would be the same. More

Tried to blow my engine Took car in for recall and they left coolant cap off and all the coolant leaked out had to sit on the side of the road with my child in car while the Took car in for recall and they left coolant cap off and all the coolant leaked out had to sit on the side of the road with my child in car while the car cooled and someone to go purchase coolant that they didnt have at other parts stores so they had to go to bmw to purchase it i wouldnt recomend this place because you go in for something and they conviently make sure you have to go back for something else More

I had a wonderful buying experience My son and I went in to test drive a 3 series. We me up with Bob Shaw who was very knowledgeable and patient, answered all of our questions promptly My son and I went in to test drive a 3 series. We me up with Bob Shaw who was very knowledgeable and patient, answered all of our questions promptly. We had fun on the test drive purchased the car and drove it home that same day. More

Overall pleased with the experience Thinking about trading in my 2012 Honda Accord and the salesman Jaime Marcil was very knowledgeable and patient. He walked me through the process with Thinking about trading in my 2012 Honda Accord and the salesman Jaime Marcil was very knowledgeable and patient. He walked me through the process without being pushy and I look forward to doing business with BMW of warwick. More