BMW of Waterbury

Great expierence! Everyone was friendly and professional. They walk you through everything, as to what choice you want, how you want it and when you will be able to get Everyone was friendly and professional. They walk you through everything, as to what choice you want, how you want it and when you will be able to get it. More

Thorough Visited for a recall. Along with addressing the recall item (airbag), the technician did a once over of the vehicle and gave us suggestions on additi Visited for a recall. Along with addressing the recall item (airbag), the technician did a once over of the vehicle and gave us suggestions on additional repairs with no pressure to get them done right away. I really appreciated the heads up on the additional items. Service personnel are very professional and pleasant to deal with on the phone and in person. More

Took the time to get it right I brought the car in to get my tires replaced / balanced, and they also included needed service that was coming up soon. They also found an item that I brought the car in to get my tires replaced / balanced, and they also included needed service that was coming up soon. They also found an item that needed repair. Just when they thought they were done, they also noticed a problem with the brakes that needed fixing. The staff was clear about the time needed for all of the work that was needed, and also clear about the cost. Very professional and thorough. More

stopped there for road emergency with no appointment best experience ever at BMW dealer -- so good that I will try to use them in the future even though more than an hour away from my home. this place i best experience ever at BMW dealer -- so good that I will try to use them in the future even though more than an hour away from my home. this place is small enough that you get one on one service and explanations. this is the way all BMW dealerships should strive to achieve. Charlie More

Annual check Eric was wonderful- courteous and attentive. He had everything timed well. He explained the service needed- followed up and had my paperwork ready whe Eric was wonderful- courteous and attentive. He had everything timed well. He explained the service needed- followed up and had my paperwork ready when I came to pick up More

5/26 service Walter and his team are committed to customer satisfaction. I appreciate their help when a mouse decided to establish residency in the blower motor o Walter and his team are committed to customer satisfaction. I appreciate their help when a mouse decided to establish residency in the blower motor of my car. More

Awesome experience John Ramos is a excellent in making sure that my my needs were met for my car and will definitely reschedule Service with him again John Ramos is a excellent in making sure that my my needs were met for my car and will definitely reschedule Service with him again More

Service Extraordinaire and a great deal for Me! My 2013 528i 3 year lease was up on 4/29/16. I looked at a number of dealerships in Ct for a 2016 5 series maybe even a 7 series. I spent the winter My 2013 528i 3 year lease was up on 4/29/16. I looked at a number of dealerships in Ct for a 2016 5 series maybe even a 7 series. I spent the winter in Florida and visited several BMW dealerships there to get the lay of the land. When I returned April 1 I started at the dealership that I had leased the 2013. I was given several choices including a 2015 "loaner" No followup at all. More or less take it or leave it we have others waiting even if you are not interested. They were right I wasn't interested! Once I stepped into the BMW of Waterford showroom I felt at home. The experience was seamless these people know what they are doing. The experience is and was always.... "what are you looking for Mr Greco" and none of "this is what we have..This is the price" I am a fairly confident negotiator and I felt very comfortable in the way they presented the vehicles that I was most interested. They met every question with a reasonable answer including test driving several vehicles and models during 3 visits. I live in Milford CT there are several dealers much closer. BMW of Watertown has a policy that customers within 50 miles are given a loaner delivered to their residence, an associate returning to the dealership with their vehicle, once servicing done they would return the vehicle to the home or office with out the inconvenience of driving over 60 miles round trip. That's service that makes me smile...!! Another example of their efforts was after the deal was done, I had had my new 2016 several days, I was hit with a $250 annual charge for 2016-2017 subscription charge by Sirius XM for the 2013 vehicle. The team led by Donny Frost got my refund within a matter of days when I could not get any service satisfaction from the satellite radio company. The only reward for them was a satisfied customer. This is a team whose mantra is take care of the customer they are our bread and butter. Do yourself a favor visit BMW of Watertown!!!! More

Thanks again guys! This review is long overdue. As I am probably at BMW of Watertown at least one else or twice a week. The nature of my business has me dealing with par This review is long overdue. As I am probably at BMW of Watertown at least one else or twice a week. The nature of my business has me dealing with parts and service. They have also been great with my own personal BMWs as well. Rich , John and Eric are always a pleasure. Knowledgeable on every level of theses cars. Things are done when promised and done correctly. As far as the parts department the same has to be said. I order a great deal of parts ( mostly very odd requests ). No matter how big the part or small or OLD. The guys in the parts department get it done. Thanks Mike, Irving and Curt! You guys keep us running. More

Satisfaction Guaranteed! After having a truly awful experience at another BMW dealership, my husband and I had decided not to consider purchasing a BMW. We looked at other veh After having a truly awful experience at another BMW dealership, my husband and I had decided not to consider purchasing a BMW. We looked at other vehicles, but none suited our needs. A friend recommended we try BMW again and we picked your dealership because of its location. Lucky us!! From the minute we walked through the door and sat down with our salesman, Brad Epstine, we knew we made the right decision to choose BMW of Watertown. After a clear and methodical explanation of the differences between the two and three series, Brad patiently answered all of our questions and guided us as we "built" our car. One week later we went for a test drive, and just about 30 minutes after that, SOLD!! More