BMW of Waterbury

I just complete the purchase of a 2011 335is from BMW of Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will make sure you're satisfied. I purchased my first BMW from here in 1998, next in 2004 and will not shop anywhere else for a BMW! I learned the hard way, all BMW dealers are not the same. Also, the service team provides outstanding customer service! You won't regret stopping by. More

DO NOT GO TO BMW OF WATERTOWN!!! They are the absolute worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too man worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too many problems with them to list. Some problems are basic like them not returning phone calls, not following up on what they say they are going to do, etc. Some problems are major like giving a quote and not honoring it or telling us our car will be ready at a certain time and then saying it is going to be the next day because the service guy left. This has happened multiple times! We have found them to be DISHONEST is every way and I'd strongly encourage people to AVOID THIS PLACE AT ALL COSTS. We've used BMW in Danbury (excellent) and BMW in Hartford (Good). Use either of them but DO NOT GO TO BMW IN WATERTOWN or you'll be soory you did. More

Jerome Ballesteros provided EXCELLENT service. This is my 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything ve 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything very quick and easy and affordable. Delivered a great car and provided friendly and efficient service. I would highly recommend BMW Watertown as this is my 3rd BMW from them and i have always been satisfied with the service and staff. More

Timely service, vehicle returned as promised at cost quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. More

I hated my experience and I will not be going back there. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in. More

I have 2 BMW's. A 2004 545I, and a 528XI. Both have been to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was g to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was going on. The repair took a full day yet the charges were even less than I had been quoted. The 545 is now perfect. I recommend this dealership as they are much more helpful and sincere than others I have been to. More

I would not recommend this dealership for sales/lease. The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed pr The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed price. This time around, my car was never ordered, I was never informed that it was NOT ordered, and they are not honoring the original agreement. General poor communication. Sales people do not call back in a timely manner. Great cars, but awful dealership in terms of customer service. Will not be getting my next BMW here! More

Walked in cold to BMW Watertown. Strangely all people Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promise Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promised rusted brakes would be painted- did not happen, given $200 floor mats that retail $67, 2 months to get registration - a lot of being put on hold, and different stories depending on who you talked to. I actually did an autocheck to find that my car had been registered. I had to get a duplicate myself- 3 hours at DMV, as original was lost. Took weeks to get refund on registration.. owner on vacation, out sick etc etc. Unreturned phone calls and stories is what you get here. I have since established an excellent relationship at BMW of Newport RI, and infact never have had a problem with any dealership before Watertown. What really make me madest is that the GM at BMW of Watertown does not give a xxxx. When I told him about the overcharge on the mats he actually told me he had more important things to worry about than mats. Must be a very important man, but a good captain he is not. More

Took my X3 in because the car had died and suspected I needed a new battery. I'd heard great things about their service dept so was probably too trusting. A real sticker shock when I was told (after the needed a new battery. I'd heard great things about their service dept so was probably too trusting. A real sticker shock when I was told (after the fact) that the battery was over $300 and the labor for changing it was 2 and a half hours! Replacing a battery should have been 30 minutes, tops, and shame on them for charging double for what I would have paid for a compatible battery at a non-dealership. To add insult to injury, I tried to call several times during the day to check on status and find out what was wrong, but I was constantly put on hold and left there for 5+ minutes each time and no one ever answering. When I stopped the guy who answered the phone the 3rd time and asked if he could please take a message for Service, he was rude and acted like he was doing me a huge favor. I won't be taking my car there again. More

My entire experience was the best I have had with a car My entire experience was the best I have had with a car dealership. I had been in a vehicle rollover, had to get another vehicle within 5 days, a My entire experience was the best I have had with a car dealership. I had been in a vehicle rollover, had to get another vehicle within 5 days, and could not deal with any hassle. Well, I went to the right place. I got a certified pre-owned X3 si at a fabulous price, having done my homework: no sales pressure (which I do not like). They were all super pleasant, knowledgeable, great sense of humor, facilitated everything so all I had to do really was tell my insurance company and pay. They do not rush you. They have time for all your questions,no matter how idiotic (some of mine were definitely DUH). They respond to your calls. I forgot some keys - my salesman (Scott) dropped them at my home before I realized that I'd left them there... You feel that they value you as a person and customer (now that's a shocker nowadays, isn't it....) People who I dealt with: 1. Scott Doty - Sales 2. Katrina Harrison- reception 3, Chris Janazzo -Owner 4, Plus the guy in the service department who responded to me at 6:00 pm whose name I didn't get... Thanks to all of you. More