BMW of Waterbury

Exceptional Dealership On Friday July 11, 2014 I went to a local car dealer to buy a car. The car I picked out was very nice. The only hitch was they didn't have the color I On Friday July 11, 2014 I went to a local car dealer to buy a car. The car I picked out was very nice. The only hitch was they didn't have the color I wanted, but the salesman assured me me could get it in by Monday. I asked him if it would be easier if I picked it up the following Saturday. He said great he would use the extra time to detail it ect. On Tuesday he called and said he couldn't get my color choice to pick a second, which I did. On Friday I began calling him to see if he had found the car and for 3 hours he ducked my calls. Finally I spoke with his manager who told me that the salesman had told him earlier that day that he couldn't get the car and didn't know why he was ducking my calls..Long story short I backed out of the sale. This led me to BMW of Watertown. I have never owned but have always wanted a BMW. There I met Thomas Zukowski Client advisor. From the start I laid my cards on the table with Thomas, telling him of the experience that had occurred earlier that week. His professionalism and attention to detail proved to be extraordinary. Right up to the time of delivery (in which he spent 45 minutes going over the many features the car has to offer) he delivered on his promises. He even stayed an hour past closing to meet my needs. I have bought over a dozen new cars in my life and have NEVER had such a pleasant buying experience before. I guess I not only need to thank Thomas and Watertown BMW but also that clown at the other dealership. Thanks for pushing me into buying the ultimate driving machine More

Wonderful Customer Service I brought my 2008 BMW in for service 2 weeks ago...they gave me this wonderful loaner..I loved it so much that last week I traded in my 2008 for a 201 I brought my 2008 BMW in for service 2 weeks ago...they gave me this wonderful loaner..I loved it so much that last week I traded in my 2008 for a 2014 lease. Dennis was my sales person and I worked with Jeff for the financing...I had such a wonderful experience. I walked out with the car I wanted and I felt I was treated very well throughout the entire process. Not your typical car sales or F&I people... When I went back for a question Maurice stepped up to the plate and went over a few more things the next day...so much to digest all in one sitting. Thanks guys you make an awesome team! More

Transparent, Fair and Attentive The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and d The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and did not press the sale. They were very transparent and fair in their dealings and attentive to my questions and schedule. They accommodated a short-notice test drive, and provided an extended period of time for back roads and highway, then another round with just my wife and I. The deal making was honest and unpressured. When we eventually decided to purchase the vehicle they were genuinely happy for us and facilitated the transactions smoothly and quickly. Our sales agent, Tom Zukowski was great. He really got to know us and our situation, and even shared some of his personal experiences that added value to our understanding of both the vehicle and deal. Overall a great experiences, and we love our NEW 2003 Porsche 911 Carrera 4S. FYI, I also have a BMW X3 that is serviced at BMW of Watertown. The transparent and fair dealings in sales is carried through to the service department. More

Exceeded expectations I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpecte I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpected based on my prior dealings with car salesmen. A+ rating for the dealership! BMW of Watertown will be my first choice when I am ready for a new vehicle. More

Satisfied customer Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jef Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jeffrey Pearce was great to work with. Very respectful. More

Straightforward and painless Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any con Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any confusion or ambiguities - thoroughly professional and responsible. More

Wonderful experience I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professio I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professionalism and overall pleasant experience in working with both Maurice Janazzo and Jeff Pearce. I will certainly share this experience with my friends and colleagues. Kudos to you both and thank you. More

excellent experience Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sy Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sync my garage door opener if needed. Would recommend this dealership. More

Great Buying Experience It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the proce It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the process and made the buying experience and overall very positive one. We were very satisfied with our interactions and would certainly recommend Dennis and Watertown BMW to those looking for a great buying experience. More

First car purchase in 15 years We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful cer We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful certified preowned X5 we were interested in seeing. I called to schedule a test drive and from the initial contact the staff were extremely friendly and accomodating. We met with Thomas Zukowski to test drive the car and upon meeting him we were put at ease with his vast knowledge of BMW and amazed at his ability to honestly compare the X5 with other competitors vehicles. We fell in love with the car during the test drive and were pleased with the ease of price negotiating and Thomas' help and informative sales style. He was not remotely pushy and we didn't feel like we were being sold a "used car" by a "used car saleman". We would definitely recommend BMW of Watetown and especially Thomas. More