BMW of Wesley Chapel

As a customer I couldn’t ask for a better experience at the service department. Jordan and Eric both went above and beyond to help me out with check out and with getting a loaner to come back home after I’ the service department. Jordan and Eric both went above and beyond to help me out with check out and with getting a loaner to come back home after I’ve dropped it off. I look forward to having the ability to work with them both again in the future. More

I was at the dealership from 8 AM to 3 PM because of unexpected repair needs on my Mini. I live in The Villages, an hour away. This is my yearly maintenance visit. I considered taking a LOANER car---bu unexpected repair needs on my Mini. I live in The Villages, an hour away. This is my yearly maintenance visit. I considered taking a LOANER car---but was advised there was ONLY 1 loaner car available and it was booked for the following day and needed to be back before closing. It looked like you have a 100 new and used cars on the lot and ONLY 1 loaner!! What would have happened had I taken the loaner home, and my car would not have been repaired? During my visit, I observed very few people working. But there were ALLOT of people. The BRIGHT spot for the day was Jordan. In my opinion he is the only reason your dealership is in business. Everything revolved around him. I hope he is compensated well.. Jorge before his was EXCELENT also. More

Excellent service, not to say the patience that they have during these COVID-19 times. I would like to see contactless pay and emailed receipts in all departments. Service had email receipts but no contactle during these COVID-19 times. I would like to see contactless pay and emailed receipts in all departments. Service had email receipts but no contactless payment and parts was the other way round. More

Outstanding car buying experience from beginning to end. All staff members were extremely helpful, respectful, and friendly. The process didn't feel like a high-pressure negotiation, just fair and reasonabl All staff members were extremely helpful, respectful, and friendly. The process didn't feel like a high-pressure negotiation, just fair and reasonable all around. Chris and Tomas were both excellent, specifically. More

Jordan was fantastic. Dealer service always seems costly but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thank but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thanks More

Good experience service the whole crew of bmw have the best service and prices ..I just got my airbag done was quick with no problem best service and prices ..I just got my airbag done was quick with no problem More

Been treated really well by Service manager Eric & Chief Maintenance Miguel. Those guys gives the best customer support & they earned my respect as a customer Maintenance Miguel. Those guys gives the best customer support & they earned my respect as a customer More

Prompt service, helpful answers to questions asked, Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters. Knowledgeable employees ready to correct your problems. . More

The service is great. After the repair, they noticed a defect in the closing of the gas cover. I was impressed by the explanation of the service manager, what the company will do to correct it. So I am e defect in the closing of the gas cover. I was impressed by the explanation of the service manager, what the company will do to correct it. So I am expecting phone call from him. Thanks for your assistance on the above. More

To the best people in the industry Michael Lazaroe, Thomas Hernandez and Erin in Financing Thank you for bringing us back to BMW. Count on us to be you returned customer you lead in the industry for e Thomas Hernandez and Erin in Financing Thank you for bringing us back to BMW. Count on us to be you returned customer you lead in the industry for exceptional customer support and satisfaction. Ana and Rick More