1: My service advisor James Whaley was near impossible to
get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just
get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just to not even get a call back. On top of the fact that I was told 3-4 weeks and this at week 6 I had not even received a courtesy text or call with an update of what was going on with my car? Thoroughly disappointing customer service all around.
2: It had been three months having not seen my car, two weeks since I'd heard from my service advisor who only called me because I reached out to BMW USA, and the person replying to my Google reviews had done seemingly nothing at all to rectify anything. Absolutely unbelievable, these people couldn't care less about improving how they operate or making their customers happy, or even content.
3: My car was affected in a maintenance bay fire and their insurance adjuster basically told me to kick rocks. They're not claiming liability because they don't know what cause the fire? What a joke. So now I'm left with a ruined vehicle, was told I need to have an insurance claim on my personal insurance record, and because bmws hold value so well I'll probably owe more on my loan than insurance will cover. Literal nightmare situation leaving me in a terrible position with literally no support or care from BMW or their insurance adjusters.