Tomas Hernandez

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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BMW of Wesley Chapel knows how to service and treat their customers. I was so impressed with how the service department handles everything from taking the car in, to sending you video showing all the things customers. I was so impressed with how the service department handles everything from taking the car in, to sending you video showing all the things they worked on. And they even get you home in an Uber while they work on your car so you can get back to business. Can you say 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️?? This is extremely different from other dealers, I drove a Honda, Jeep, Chrysler and never had that kind of service. I see why BMW is a luxury line. Keep up the great work! More

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Ive always had great service and they have a skilled and knowledgeable staff, best bmw in town knowledgeable staff, best bmw in town More

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Chad (primary Salesman) and the BMW Team at Wesley Chapel were very helpful in making my selling experience a success! were very helpful in making my selling experience a success! More

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They are Amazing! I’m very satisfied !I love to go there ! Very professional! BMW number one ! I’m very satisfied !I love to go there ! Very professional! BMW number one ! More

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Great people and communication. Helpful and answer with solutions. Thanks for the stress free servicing Helpful and answer with solutions. Thanks for the stress free servicing More

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Stay far away from this dealership! They are scammers to say the least! The sales manager Tomas will low ball you on your trade in and then turn around and sell it for 10,000$ more. He They are scammers to say the least! The sales manager Tomas will low ball you on your trade in and then turn around and sell it for 10,000$ more. He insulted me and was very rude also. This dealer charges an 899$ dealer fee plus a 3,000$ appearance package added on each unit. Being a finance manager in the business this has really left a bad taste in my mouth. If you care about your finances and overall well being never do business at Bmw Of Wesley Chapel. More

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The service is amazing, the employees go extra mile to help you with your needs. Starting wirh sale, finance and sevice with the loaner benefits is to sharp to describe and I know because I purchase my BM help you with your needs. Starting wirh sale, finance and sevice with the loaner benefits is to sharp to describe and I know because I purchase my BMW at this store. More

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Tomas Hernandez Did an outstanding job juggling his task This was a very smooth transition trade This was a very smooth transition trade More

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Outstanding car buying experience from beginning to end. All staff members were extremely helpful, respectful, and friendly. The process didn't feel like a high-pressure negotiation, just fair and reasonabl All staff members were extremely helpful, respectful, and friendly. The process didn't feel like a high-pressure negotiation, just fair and reasonable all around. Chris and Tomas were both excellent, specifically. More

by PatrickM Verified Customer Verified Customer

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