BMW of West Chester

Scott Gately is the best! This is my 8th BMW bought with him. This is the best thing I ever bought. I just call him he knows exactly what I am looking for. Delivery was beyond This is my 8th BMW bought with him. This is the best thing I ever bought. I just call him he knows exactly what I am looking for. Delivery was beyond exceptional he makes you feel like family. Thanks again Scott always the best. More

Excellent experience, as always, with Justice and the team at BMW of West Chester. Professional, courteous, personal. team at BMW of West Chester. Professional, courteous, personal. More

Great service and great customer service. Employees respect customers including their time. Strongly recommend your dealership!!! Employees respect customers including their time. Strongly recommend your dealership!!! More

All the process from testing, buying & documents, tag & registration went so smoothly. Ian Martin know it all registration went so smoothly. Ian Martin know it all More

Great service and attention to details that matter. Comfortable and no pressure process throughout. Justice was a pleasure to work with, as always. Comfortable and no pressure process throughout. Justice was a pleasure to work with, as always. More

I previously submitted a detailed review on my recent experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to it, but let me summarize my thoughts. As a loyal and very satisfied customer of Otto's since 1972, I was surprised and disappointed to see the change of ownership earlier this year. That said, most of the key personnel remain in place, so I'm prepared to maintain the status quo, especially since Frank has demonstrated his wisdom, courtesy, and professionalism on a consistent basis for over 20 years. My 5 Series is now entering its third decade, and it's clear Frank and his team of techs share my commitment to keep the Gray Ghost running as great as it looks. More

Extremely thorough with the diagnostics and repair. My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I guess they didn’t want to feel rushed diagnosing an intermittent check engine light issue. Check in was awkward. I had to wait for my advisor to get off a lengthy phone call just to check in so I could get back to work. Not sure why there’s only one person who could do that. And I had an appointment. Eventually someone else offered me an “express check in” form to fill out so I could get on the road. More

They were able to squeeze me in without an appointment. very competitive pricing. they were able to do a state inspection. very competitive pricing. they were able to do a state inspection. More

Jay provides quality customer service and a wonderful buying experience! This is my 2nd BMW that Jay has sold me. buying experience! This is my 2nd BMW that Jay has sold me. More