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BMW of West Chester
West Chester, PA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,013 reviews
August 29, 2023
Excellent experience picking and test driving the new IX, which feels and drives great. Smooth and transparent negotiations, fair price. which feels and drives great. Smooth and transparent negotiations, fair price. More
by CK
Employees Worked With
August 29, 2023
The dealership tried to tell me my tire insurance was void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left was almost threadbare and could not pass inspection 3 days later More
by dmr8588
Verified CustomerEmployees Worked With
August 29, 2023
The experiences was good overall. Ian did a great job in taking care of me and getting me the car I was looking for. The process took a bit longer than expected from when I got there Ian did a great job in taking care of me and getting me the car I was looking for. The process took a bit longer than expected from when I got there too when I left. However, this was likely a back-office problem and not a fault of Ian’s. More
by shlokjdesai
Employees Worked With
August 29, 2023
Superior care for the customer and for his/ her car. Impressive 23 point diagnostic and video report of issues to be addressed. Excellent value of service. Would recommend this dealership over any other Impressive 23 point diagnostic and video report of issues to be addressed. Excellent value of service. Would recommend this dealership over any other in this area any time . More
by abourrie
August 27, 2023
Bill Cosenzo is very professional 5 star+recommended on all his services and is awsome!! all his services and is awsome!! More
by mdounos
Employees Worked With
August 27, 2023
Great service and attention to us as our repair was an emergency need. Everyone was responsive and helpful getting us what we needed emergency need. Everyone was responsive and helpful getting us what we needed More
by Jmchale5252@gmail.com
Employees Worked With
August 27, 2023
Bill was above and beyond! He was an excellent communicator and kept me in the loop each day. 100% recommend working with Bill! He was an excellent communicator and kept me in the loop each day. 100% recommend working with Bill! More
by sweetp822
August 26, 2023
Very good dealership experience. Ralph was a pleasure to deal with through this sale and the previous missed opportunity. Ralph was a pleasure to deal with through this sale and the previous missed opportunity. More
by vincent
August 26, 2023
Great job - What a team! They are the best!! The dealership is always clean, and everyone is so kind and helpful. They are the best!! The dealership is always clean, and everyone is so kind and helpful. More
by DWCO623D
Employees Worked With
August 26, 2023
Best customer buying experience ever as Scott is the consummate sales professional . No question It was complete joy acquiring this beautiful car because of him. consummate sales professional . No question It was complete joy acquiring this beautiful car because of him. More
by Lee
Employees Worked With
