Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
3,036 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,036 reviews
August 15, 2023
Excellent service with Jay Miller as our sales representative. He was very knowledgeable, and dedicated towards providing a positive experience. Smooth transaction. Definitely recommend BMW West C representative. He was very knowledgeable, and dedicated towards providing a positive experience. Smooth transaction. Definitely recommend BMW West Chester. More
by clisham4
Verified Customer
August 15, 2023
Always appreciate Bill and his professionalism in ensuring I understand what is needed and taking care of my vehicles. Bill has a great demeanor and I trust his professional opinion on keeping me an ensuring I understand what is needed and taking care of my vehicles. Bill has a great demeanor and I trust his professional opinion on keeping me and my family safe in the vehicles. Thanks Bill!! More
by ddeaugustine
Employees Worked With
August 15, 2023
Service was prompt, staff was courteous, service work was done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). More
by sgt.ops
Employees Worked With
August 14, 2023
I have consistently received great customer service from Otto's (now BMW of WC) and will continue the relationship with the new owners. Otto's (now BMW of WC) and will continue the relationship with the new owners. More
by JIM.BERRODIN
Employees Worked With
August 14, 2023
I had a great experience purchasing my first BMW from Wayne Matsinger. He was very knowledgeable and professional. He made the process seamless and easy. I would highly recommend him. Thank you Wayne! Wayne Matsinger. He was very knowledgeable and professional. He made the process seamless and easy. I would highly recommend him. Thank you Wayne! More
by thoegel
Employees Worked With
Noel Montesano, Wayne Matsinger
August 14, 2023
Best dealer around! As a first time car buyer and a woman I felt like I could completely trust this dealership and my sales team. They were patient and kind and very hel As a first time car buyer and a woman I felt like I could completely trust this dealership and my sales team. They were patient and kind and very helpful More
by anastasia.bowes
August 13, 2023
Been purchasing or leasing about 15 cars over the years. Very pleased with the brand. Very pleased with the brand. More
by tony@gardenstateconsolidating.com
Employees Worked With
Other Employees :
Chris head of service is excellent, Noel Montesano
August 12, 2023
Thanks to Ralph for making our experience quick and painless. Looking forward to purchasing our next vehicle. painless. Looking forward to purchasing our next vehicle. More
by mhscrs
August 12, 2023
The whole thing was a scam. They told me multiple things were wrong with my car that weren’t. I had an inspection the week before I brought my car in so I know these things were They told me multiple things were wrong with my car that weren’t. I had an inspection the week before I brought my car in so I know these things weren’t wrong. I then picked my car up and took it to a 3rd mechanic for another opinion and they agreed with my first mechanic. You told me I needed a AC compressor clutch and wanted to charge me $2,900. The other mechanic charged me $1,100 and replaced the entire compressor and provided a warranty. Your shop is a sham and I’m sure it’s because I came as a woman alone. I will NEVER use your services again. More
by NAVAHILTON
Employees Worked With
August 11, 2023
Very thorough review of my BMW. I appreciate the communication and responsiveness from my advisor. I appreciate the communication and responsiveness from my advisor. More
by arankin3488
Employees Worked With
