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BMW of West Chester
West Chester, PA
2,972 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,972 reviews
July 02, 2023
Scott is AMAZING! He embodies the spirit of BMW thru his excellent service and support. The only reason we bought a BMW was SCOTT! He embodies the spirit of BMW thru his excellent service and support. The only reason we bought a BMW was SCOTT! More
by Selvia.alagesan
Employees Worked With
July 01, 2023
Accepted me as family. After all 55 years of being trained by the Otto’s Family, you would not experience anything less. After all 55 years of being trained by the Otto’s Family, you would not experience anything less. More
by MVADASZ0
Verified CustomerEmployees Worked With
June 30, 2023
My service advisor was informative polite and very proactive in her handling of my situation. It made my service appointment a great experience proactive in her handling of my situation. It made my service appointment a great experience More
by Al Gary
June 30, 2023
Both my wife and I's cars (X5 & X3) were serviced within a couple days of each other and both still have warning lights - ATM and Service We know have to schedule another appointment.! a couple days of each other and both still have warning lights - ATM and Service We know have to schedule another appointment.! More
by abc
Employees Worked With
June 30, 2023
Easy, relaxed professional service appointment. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. More
by dirkdurstein
Employees Worked With
June 30, 2023
Always a good experience. The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! More
by Melissa27
June 30, 2023
My dealership is always responsive to my needs and requests. My car is always returned to me washed requests. My car is always returned to me washed More
by leggend
Employees Worked With
June 30, 2023
Nice job as usual. A trusted relationship for years. We drive past other dealerships to go to Otto’s. A trusted relationship for years. We drive past other dealerships to go to Otto’s. More
by usmc4irish
June 30, 2023
Timely and quaity servic Good Job as usual, I have always received excellent support and service. always received excellent support and service. More
by MDAVIS200
Employees Worked With
