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BMW of West Chester
West Chester, PA
3,020 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,020 reviews
June 16, 2023
Very thorough car inspection - appreciate the quickness with which all the services were completed. Thank you with which all the services were completed. Thank you More
by Mom of 4
Verified CustomerEmployees Worked With
June 16, 2023
Dan and the Team were great. Thank you all very much. Glad I meant Dan! Thank you all very much. Glad I meant Dan! More
by highheelsmancini
June 16, 2023
All very professional and customer friendly. This is the sixth vehicle I have purchased from BMW of West Chester and have had nothing but pleasant experiences. The service department is A #1!!! This is the sixth vehicle I have purchased from BMW of West Chester and have had nothing but pleasant experiences. The service department is A #1!!! More
by ROLIVER0
June 15, 2023
Love everything about this dealership. .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 More
by Judith DeGeorge
June 15, 2023
Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. He was respectful and courteous and answered my questions. More
by dvmoody2552
Employees Worked With
June 15, 2023
Been with Otto’s for over 20 years and 4 BMW’s, excellent staff and service!! staff and service!! More
by CHIPMURRAY960
Employees Worked With
June 15, 2023
I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More
by jonathan.neumark
June 15, 2023
We always get excellent service from the sales and service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! More
by Cindy Mitchem
Employees Worked With
June 15, 2023
They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 years. More
by snyderdavidp
