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BMW of West Chester
West Chester, PA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,013 reviews
April 25, 2023
I had an absolutely amazing experience working with Lauren Snyder at Ottos BMW. Honestly, the best sales person I've ever worked with.This is my second time buying a car at this dealership. She was v Lauren Snyder at Ottos BMW. Honestly, the best sales person I've ever worked with.This is my second time buying a car at this dealership. She was very professional throughout from my information gathering, test driving and getting it ready for me to take home. I financed outside the dealership for a lower rate. If you need a BMW car go see Lauren.! More
by Viv
Employees Worked With
April 24, 2023
We have a very positive experience with Otto's BMW. Ian made our purchase experience very pleasant and enjoyable. Both Ian and Cameron also took the extra time to navigate us through the new TECH a Ian made our purchase experience very pleasant and enjoyable. Both Ian and Cameron also took the extra time to navigate us through the new TECH apps on the new vehicle. Thank you, Ian and Cameron! More
by meiphila
April 23, 2023
It was a pleasure working with Kyle Murphy at Otto's BMW. He made our purchase of our 2022 BMW X5 very enjoyable. He went above and beyond our expectations to help us close the deal. Would highly recommend h He made our purchase of our 2022 BMW X5 very enjoyable. He went above and beyond our expectations to help us close the deal. Would highly recommend him as a Client Advisor. Otto's BMW made the delivery process very quick and easy, a high class act in my book. More
by michelle.stauffer75
Employees Worked With
April 22, 2023
Overall great experience. Friendly, accommodating staff, which is refreshing to see in this era of car dealers who do not have to work to make a car sale. Friendly, accommodating staff, which is refreshing to see in this era of car dealers who do not have to work to make a car sale. More
by Rymiller13
Employees Worked With
April 21, 2023
We had a positive experience with Scott before when we purchased a 2019 BMW X5 so we returned when we were ready for another. This experience was no different from the last, simple, quick and fun. We ar purchased a 2019 BMW X5 so we returned when we were ready for another. This experience was no different from the last, simple, quick and fun. We are very happy with our new X5, we truly appreciate Scott's knowledge, patience and support during the process. More
by Crkooken
April 21, 2023
Once again, Melissa Gibson came through with excellent service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to non service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to none in responding quickly, and telling it like it is. Hope she stays at Otto's for a long, long, time. More
by snyderdavidp
Employees Worked With
April 20, 2023
Dan is a problem solver and goes the extra mile to make your experience @Otto quite memorable. ie...I wanted to surprise my wife with a new BMW for Mother's Day but I work in NYC. Dan assured me that he c your experience @Otto quite memorable. ie...I wanted to surprise my wife with a new BMW for Mother's Day but I work in NYC. Dan assured me that he can make this event special and he did not disappoint with calls and texts we made happen. The surprise brought my wife Sara to tears of joy. Class Act #Dan'sTheMan #HappyWifeHappyLife More
by Stanley Evans
April 18, 2023
Really great experience working with Dan McCloy at Otto's BMW. We walked in of the street looking to upgrade from our older X3 to something newer. Dan showed us the options and helped us to understand the di BMW. We walked in of the street looking to upgrade from our older X3 to something newer. Dan showed us the options and helped us to understand the differences to make a decision. Very friendly and attentive all the way through the sale and delivery of the new X5 automobile. This is our 3rd purchase from Otto's in 10 years- highly recommend Otto's and Dan for your next purchase. More
by mike ramos
Employees Worked With
Dan McCloy
April 17, 2023
It was a great experience dealing with Otto's BMW and their team ,by far the best and a true class act .Scott Gately was my Client Adviser,he was very knowledgeable, ,professional and courteous..He made their team ,by far the best and a true class act .Scott Gately was my Client Adviser,he was very knowledgeable, ,professional and courteous..He made this purchase an truly enjoyable experience. More
by Jsciarlone
Employees Worked With
April 15, 2023
Lauren was a delight to deal with. Very honest, straightforward, and knowledgeable. Would highly recommend for and new or used BMW purchase. Very honest, straightforward, and knowledgeable. Would highly recommend for and new or used BMW purchase. More
by Malibu2112
Employees Worked With
