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BMW of West Chester
West Chester, PA
3,854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,854 reviews
June 17, 2024
Both Bill and Chris a great service people. I always receive prompt service and my vehicle is repaired properly. I always receive prompt service and my vehicle is repaired properly. More
by DONVAN
Verified CustomerEmployees Worked With
June 17, 2024
I did not know it was not Otto’s anymore. staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on t staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on the car. I waiting to schedule a loaner and that was fine. More
by emullray
June 14, 2024
Great experience. Phil was great- very knowledgeable about the product and was easy to deal with. Phil was great- very knowledgeable about the product and was easy to deal with. More
by jeffdonovan0
June 13, 2024
Scott was wonderful! I was thoroughly impressed with his knowledge and honesty. I will be referring him to friends in search for a new vehicle. I was thoroughly impressed with his knowledge and honesty. I will be referring him to friends in search for a new vehicle. More
by Bryan Walt
June 13, 2024
BMW of West Chester, Scott Gately and Kevin Mahoney were all fantastic to deal with. The trade in of a pre-owend BMW and purchase of a certified pre-owned BMW went quickly and was straight-forward, without all fantastic to deal with. The trade in of a pre-owend BMW and purchase of a certified pre-owned BMW went quickly and was straight-forward, without any xx. This is the 5th or 6th BMW that my wife and I purchased from this dealership and all have been a pleasure. Thank you so much Scott for your attention to detail and making it so easy for us. More
by mlevin13
June 12, 2024
It was a pleasure working with Lauren. She was super responsive and very patient when explaining features in the vehicles. I would not hesitate to work with her again. She was super responsive and very patient when explaining features in the vehicles. I would not hesitate to work with her again. More
by Kim
Employees Worked With
June 11, 2024
I would never go to another dealer, especially for service unless Bill left. He is a class act! service unless Bill left. He is a class act! More
by Dr Pete C
Employees Worked With
June 11, 2024
Very easy drop off and pickup. Great communication from techs and service advisors! I love the video on your cars health. Great communication from techs and service advisors! I love the video on your cars health. More
by sandrahall1
