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BMW of West Chester
West Chester, PA
2,949 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,949 reviews
September 16, 2022
Robert did an amazing job at providing me with my dream car. My experience at Ottos was wonderful and I would highly recommend their service. car. My experience at Ottos was wonderful and I would highly recommend their service. More
by nicmadds
September 16, 2022
Scott made this experience. Nice isn’t even the best adjective. Knowledgeable and kind, was patient with my silly questions AND i love my new (to me) car. Will be sending others Nice isn’t even the best adjective. Knowledgeable and kind, was patient with my silly questions AND i love my new (to me) car. Will be sending others his way. More
by annemcgibbon
Employees Worked With
September 15, 2022
Kyle awesome. That’s all I have to say. So dats dat. Hey now now That’s all I have to say. So dats dat. Hey now now More
by D103155
Employees Worked With
September 14, 2022
Scott is thorough, respectful and sociable. My experience so far is very good. 😁 if you need a good rep for a bimmer at Otto’s, he’s your man. My experience so far is very good. 😁 if you need a good rep for a bimmer at Otto’s, he’s your man. More
by ILK CARS
September 14, 2022
I was able to find an X5 and Scott spent nearly an hour going over the vehicle and test drive. I ended up deciding to order from a dealer closer to home, and Scott was very gracious and wished me well. T going over the vehicle and test drive. I ended up deciding to order from a dealer closer to home, and Scott was very gracious and wished me well. The order fell through due to some feature shortages, and I contacted Scott to see if their car was still available. It was, and Scott took me though a great sales experience, together with Otto's BMW genius for the digital features a week after owning the car. Recommend highly! More
by gradyrp
September 14, 2022
Scott did an incredible job of getting to know exactly what we were looking for, and making the process easy and fun. There was zero pressure throughout the process and we look forward to working with S what we were looking for, and making the process easy and fun. There was zero pressure throughout the process and we look forward to working with Scott again in the near future. More
by pbowers05
Employees Worked With
September 14, 2022
Scott was a great salesman. He did not pressure me he was open and upfront and a pleasure to work with. I would recommend him to all my friends and family. My schedule is cr He did not pressure me he was open and upfront and a pleasure to work with. I would recommend him to all my friends and family. My schedule is crazy and Scott was so nice as to bring the car to my house. So that we could close the deal and deliver my car. If that is not service I dont know what is. More
by Jfoote0
Employees Worked With
September 13, 2022
Our experience with Scott Gately was outstanding. He was very knowledgeable and helpful when selecting our car. The overall BMW experience was also exceptional. We feel very at ease that if we ever He was very knowledgeable and helpful when selecting our car. The overall BMW experience was also exceptional. We feel very at ease that if we ever had a question about our car, we can get help quickly. Thank you! More
by Rmeden1364
September 13, 2022
If you in search of a BMW don’t look any further, go see Kyle at ottos BMW In west Chester. Very knowledgeable and professional. Highly recommend…. Kyle at ottos BMW In west Chester. Very knowledgeable and professional. Highly recommend…. More
by bestever110281
September 10, 2022
The sales team made the experience stress free, quick, and easy. I would highly recommend Otto’s BMW! and easy. I would highly recommend Otto’s BMW! More
by Rob.shrader
Employees Worked With
