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BMW of West Chester
West Chester, PA
2,987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,988 reviews
October 03, 2021
Everyone was super helpful and friendly. It was a pleasurable experience from start to finish. pleasurable experience from start to finish. More
by Jgaffney
Employees Worked With
September 30, 2021
The dealer is very professional, communicate well, and the entire sales process is very smooth and efficient. the entire sales process is very smooth and efficient. More
by John
Employees Worked With
September 29, 2021
Robert was a great representative for both Otto’s and BMW ! He knew his products, was extremely patient with me and with absolutely no pressure throughout the trade in and buying process. Due to the chip ! He knew his products, was extremely patient with me and with absolutely no pressure throughout the trade in and buying process. Due to the chip shortage and other production issues it took a little over 3 months to take delivery of my ordered car and Robert kept me up to date with any status changes. Which I really appreciated!!! Thanks Robert More
by jmccaughan
Employees Worked With
September 28, 2021
Robert was extremely informative and friendly. He was patient and I never felt rushed throughout the process. He answered my call to the dealership and had the car ready once I arrived. Highly recommend! patient and I never felt rushed throughout the process. He answered my call to the dealership and had the car ready once I arrived. Highly recommend! More
by tmh0788
September 25, 2021
Amazing customer service experience. In and out in 15 mins. Memorable car buying experience. Best. mins. Memorable car buying experience. Best. More
by Raviraok
Employees Worked With
September 24, 2021
Great service, great communication, wouldn’t hesitate to work with Otto’s again in the very near future work with Otto’s again in the very near future More
by Natebruno1
Employees Worked With
September 24, 2021
Great managers who knows how to make customers happy. I had a great pleasure to get my new BMW here. Will back for the new car in the future. had a great pleasure to get my new BMW here. Will back for the new car in the future. More
by andreyP
Employees Worked With
September 24, 2021
The deal was quick and clear in all matters, friendly staff and kind atmosphere. Everyone knows and performs their job and duties perfectly. staff and kind atmosphere. Everyone knows and performs their job and duties perfectly. More
by Veronichka
September 22, 2021
I started the process online and then went to the dealership the next day to test drive the vehicle. Ian Welsh was there to meet me and had the vehicle ready to go. I had a vehicle to trade and Ott dealership the next day to test drive the vehicle. Ian Welsh was there to meet me and had the vehicle ready to go. I had a vehicle to trade and Otto’s gave me a very fair number and I agreed to buy the BMW 750iX. The whole process only took a couple of hours and Ian kept me informed on progress the whole time. The overall atmosphere in the dealership is relaxed and laid back with plenty of areas to relax or work while you are waiting. This was the best car buying experience I have ever had and I will be a returning customer for sure. I have no hesitation in recommending Otto’s to all my friends and colleagues. Give Ian a call, you will be glad you did. More
by John D
Employees Worked With
Ian Welsh
