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BMW of West Chester

West Chester, PA

4.8
2,987 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,988 reviews

October 03, 2021

Everyone was super helpful and friendly. It was a pleasurable experience from start to finish. More

by Jgaffney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

BMW of West Chester responded

It was our pleasure to assist you with your purchase. Many thanks from all of us here at Otto's BMW!

September 30, 2021

The dealer is very professional, communicate well, and the entire sales process is very smooth and efficient. More

by John
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

BMW of West Chester responded

Thank you for recognizing Robert his professionalism and effective communication. We delighted to hear you were so pleased with the performance of our team here at Otto's BMW!

September 29, 2021

Robert was a great representative for both Otto’s and BMW ! He knew his products, was extremely patient with me and with absolutely no pressure throughout the trade in and buying process. Due to the chip More

by jmccaughan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

BMW of West Chester responded

Thank you for your patience through the ongoing global supply chain delays. We're pleased to hear Robert was able to assist you so effectively with his product knowledge. Many thanks from all of us here at Otto's! Enjoy the fall driving season.

September 28, 2021

Robert was extremely informative and friendly. He was patient and I never felt rushed throughout the process. He answered my call to the dealership and had the car ready once I arrived. Highly recommend! More

by tmh0788
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Sep 29, 2021 -

BMW of West Chester responded

Thank you for your recognition for the assistance provided by Robert. We're thrilled to hear you were so pleased. Many thanks again from all of us here at Otto's BMW!

September 25, 2021

Amazing customer service experience. In and out in 15 mins. Memorable car buying experience. Best. More

by Raviraok
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

BMW of West Chester responded

Outstanding! We're pleased to have delivered a memorable and efficient purchased experience for you. Many thanks from all of us here Otto's BMW!

September 24, 2021

Great service, great communication, wouldn’t hesitate to work with Otto’s again in the very near future More

by Natebruno1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

BMW of West Chester responded

Outstanding! We're delighted to hear you were so pleased with the performance of our sales team. Many thanks for choosing Otto's!

September 24, 2021

Great managers who knows how to make customers happy. I had a great pleasure to get my new BMW here. Will back for the new car in the future. More

by andreyP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

BMW of West Chester responded

We're are delighted to hear you were so pleased with your purchase experience. Many thanks for choosing Otto's BMW!

September 24, 2021

The deal was quick and clear in all matters, friendly staff and kind atmosphere. Everyone knows and performs their job and duties perfectly. More

by Veronichka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

BMW of West Chester responded

We are so pleased to hear of your quick and efficient purchase experience. Enjoy the fall driving season and many thanks from all of us here at Otto's!

September 22, 2021

I started the process online and then went to the dealership the next day to test drive the vehicle. Ian Welsh was there to meet me and had the vehicle ready to go. I had a vehicle to trade and Ott More

by John D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Sep 23, 2021 -

BMW of West Chester responded

Thank for your complimentary words for the easy and efficient purchase experience facilitated by Ian W. Enjoy the fall driving season in your 750 and many thanks again from all of us here at Otto's BMW!

September 22, 2021

Easy to deal with, delivered as promised. A very smooth process and transaction. I would definitely see Brian again. More

by Scott.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo
Sep 23, 2021 -

BMW of West Chester responded

A smooth and easy purchase experience is always our goal for you. Thank you for your recognition of the assistance by Brian and thanks again from all of us here at Otto's!

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