BMW of West Chester

Another Good Experience Over the years I've acquired several vehicles from Otto's (specifically Justice M) and the experience has always been good. Justice listens too what Over the years I've acquired several vehicles from Otto's (specifically Justice M) and the experience has always been good. Justice listens too what my vehicle needs are and works to see which model will fit those needs More

Mohammand our BMW GENIUS was and continues to be OUTSTANDING. Of all the vehicle purchases we have completed ( new, used, BMW, MB and other brands), this is the first "DELIVERY Experence" I've had. OUTSTANDING. Of all the vehicle purchases we have completed ( new, used, BMW, MB and other brands), this is the first "DELIVERY Experence" I've had. As I reflex on my purchase at Otto's , in addition to Mohammand, I would also like to THANK and mention the GREAT service we received from: 1. Jennifer Moore at front desk...Great Friendly Smile and set the Positive Tone. 2. Pre-Owned Sales Manager Wilmer Rodriguez, educated us and made our inspection happen. 3. New Car Manager Kevin Mahoney, met us at the front desk of the dealership and greeted us. 4. Finance Person, John Keenan who did OVERTIME...pass 6pm... to get our closing paperwork and tags done. 5. Title Associate , Patty Prince who double and triple checked everything to make sure John could do his work. 6. Dallas for getting the VIN 7. A FULL TANK OF GAS...WOW 8. Service department for making our BMW look like a BRAND NEW CAR!!! when it was sitting in the "DELIVERY ROOM" THANK YOU... Otto's BMW...We will do 2 things: 1. Come back to buy another BMW 2. Refer our friends, family members, customers, clients and real estate associates to you. More

Bought the cat I wanted sight unseen with Scott’s help. He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the store He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the stores Covid-19 shutdown. He made it happen. The whole process today from financing to a run through of the vehicle exceeded my expectations. Highly recommend Scott and Otto’s for anyone looking to buy a quality vehicle. You have a very satisfied customer! More

Best car experience purchase to date. Wonderful team to work with, brought my BMW 330 in for service, drove home a loaner 2019 X5 , had such a great experience so much so i spoke with Bria Wonderful team to work with, brought my BMW 330 in for service, drove home a loaner 2019 X5 , had such a great experience so much so i spoke with Brian DiPaolo about purchasing an X5 didn't purchase one immediately but a few months after without any pressure from Brian, but he kept in touch with me & remembered what car & features i was looking for very knowledgable sales person along with the rest of the Otto BMW team. All of my Sales & Service has been done at Otto's BMW, BMW of Wilmington needs to follow there lead. Thanks again Brian & the Otto's BMW Team More

It was an amazing experience to be in ottos BMW and especially working with Scott. Right from my early morning appointment, they were with me all the time, very helpful and candid. Expalined everything especially working with Scott. Right from my early morning appointment, they were with me all the time, very helpful and candid. Expalined everything about the vehicle and made sure I am comfortable with the buy. Good guestures all around. The dealership values the customers so much, it's pleasure to be there and I will anytime recommend both scott and ottos for BMW. Fantastic and phenomenal job... I would probably rate them 7 stars. More

Great people. Everyone was fantastic. Thanks to Scott and Mohammad. Treated with respect. Knowledgeable. Saw the car when I came in to service another and went home with a new BMW that day Mohammad. Treated with respect. Knowledgeable. Saw the car when I came in to service another and went home with a new BMW that day More

Easy and relaxing experience Scott Gately made the buying experience of our first BMW a memorable event. He was completely attentive to our needs in a vehicle and guided us to Scott Gately made the buying experience of our first BMW a memorable event. He was completely attentive to our needs in a vehicle and guided us to a model that made the most sense for our situation. Scott is well-versed in all of the features and the driving dynamics of their vehicles, and delivery was super easy just sitting at the round table in his office. And a big thanks to Mohammad Einaboulsi for explaining the vehicle operation, and ensuring we left knowing that both he and Scott are available to us as we set out in our new X3. More

Very pleasant experience Wil re Rodriguez made our car buying experience a pleasure. Normally there is so much one-upmanship involved in the negotiations that I just want to l Wil re Rodriguez made our car buying experience a pleasure. Normally there is so much one-upmanship involved in the negotiations that I just want to leave even if I love the car, this was so different and yet we got a great price. I would recommend Otto's to anyone that wants a great car at an excellent price! More

Red Carpet Treatment From the time we entered Otto's until we picked up our new car "it was the red carpet treatment by all" Keep up the Great Work. Also our Tha From the time we entered Otto's until we picked up our new car "it was the red carpet treatment by all" Keep up the Great Work. Also our Thank you. The Shores More

Perfect This is our 5th X3. The last 4 have been from Otto's. Each purchase has been handled by Scott Gately and with the last 2, it has been a matter of a This is our 5th X3. The last 4 have been from Otto's. Each purchase has been handled by Scott Gately and with the last 2, it has been a matter of a phone call and he picks it out because he knows our auto likes/needs. Done deal. Perfect. Plus I would be remiss if I didn't mention Joe Izzy and the entire service department who I know will take care of me for duration of ownership . Thanks guys! More