BMW of West Chester

Amazing Professionalism and Service Purchased my first BMW X3 today from Otto's. Worked with Ian in sales and Noel in finance. Truly a great experience. Both assisted with great amoun Purchased my first BMW X3 today from Otto's. Worked with Ian in sales and Noel in finance. Truly a great experience. Both assisted with great amount of detail, professionalism and knowledge. Best car buying experience in 20 years. Truly great group! More

Great car buying experience Bought our first BMW last week and was incredibly impressed with the service during our purchase. Ethan Lilly provided world class support in helping Bought our first BMW last week and was incredibly impressed with the service during our purchase. Ethan Lilly provided world class support in helping us through the experience. He took us around showed us a number of different cars and displayed a great degree of knowledge as he was able to answer all of our questions. He was also very transparent and honest in providing feedback and we felt he was sincere in helping us buy a new car and not just push a BMW on us. He was courteous and professional throughout. We were able to agree on a fair price with very little haggling and the financing work was seamless. Will definitely be purchasing BMW's in the future and would highly recommend Otto's BMW as the dealer to fulfill your needs. Also would give Ethan 5 stars and will be referring all of our friends and family to him. Thank you! More

Matt was great to work with. Took the car right off the showroom floor for us to test drive! Answered all our questions and negotiations were painless. showroom floor for us to test drive! Answered all our questions and negotiations were painless. More

Superb Service by Otto’s BMW This is our 10th vehicle purchased from Otto’s and our fifth with Justice Mogono. We have never experienced anything short of excellent sales and serv This is our 10th vehicle purchased from Otto’s and our fifth with Justice Mogono. We have never experienced anything short of excellent sales and service performance. We always feel that Justice is working on our behalf and his efforts have resulted in great cars and ownership experience. This also holds true with our service advisor Kevin Sherwood. We highly recommend Otto’s BMW and look forward to working with them in the future. More

9th car from Scott! When purchasing a car, the typical experience is one that most fear as they enter a dealership. Not with Scott, not with Otto's. Time attention an When purchasing a car, the typical experience is one that most fear as they enter a dealership. Not with Scott, not with Otto's. Time attention and genuine appreciation for his clients and his business are evident within minutes of meeting. No pressure, no tricks, no gimmicks. Scott actually takes the time to learn what his clients wants and needs are, and assists in finding the right vehicle for them, not just a vehicle that he needs to sell. This being our 9th vehicle with Scott for our family, it was as simple a phone call, test drive and quick write up. Could not be happier with the experience again, and would absolutely recommend Scott to everyone! (as I already do!) More

Modern state-of-the-art facility Otto’s is a customer focused dealership offering professional sales and services. Ian and Rob are trusted advisors that I have depended on for over 10 Otto’s is a customer focused dealership offering professional sales and services. Ian and Rob are trusted advisors that I have depended on for over 10 years. Ian is very responsive to my questions and he orchestrated a new 330xi purchase. Rob is always respectful of my time and gets me ’in and out’ very quickly for my service calls. More

The best experience I ever had at a car dealership Scott Gately was knowledgeable about the brand and the vehicle. He was able to advise what packages worked best to get the options that were important Scott Gately was knowledgeable about the brand and the vehicle. He was able to advise what packages worked best to get the options that were important to me at the best price. He said he would give me his best deal upfront and he did. The dealership and their customer service were impressive. Anyone considering a BMW should work with him, he will change you mind about the car buying process. More

Impressive The sales process was easy and no pressure. Brian answered my questions and did that was asked. In addition, I had to return for service after a week The sales process was easy and no pressure. Brian answered my questions and did that was asked. In addition, I had to return for service after a week to handle a couple small items. That process could not have been better. Kudos to Brian DiPaolo, Melissa Gibson and the service department. Could not have asked for more. Will wholeheartedly recommend. More

Ian has sold or lease several cars to me and my family and he is a pleasure to work with. He is honest and forthright and we will continue to work with him. I just leased a vehicle and my wife is now look and he is a pleasure to work with. He is honest and forthright and we will continue to work with him. I just leased a vehicle and my wife is now looking to upgrade and Ian will be our contact. More

Easiest car purchase EVER. My wife and I both purchased cars from Ian Welch this year. Ian was professional, low pressure and gave us both incredible deals. All around a great My wife and I both purchased cars from Ian Welch this year. Ian was professional, low pressure and gave us both incredible deals. All around a great experience. More