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BMW of West Chester
West Chester, PA
4,294 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,294 reviews
June 30, 2023
Easy, relaxed professional service appointment. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. More
by dirkdurstein
Verified CustomerEmployees Worked With
Frank Adinolfi
June 30, 2023
Both my wife and I's cars (X5 & X3) were serviced within a couple days of each other and both still have warning lights - ATM and Service We know have to schedule another appointment.! a couple days of each other and both still have warning lights - ATM and Service We know have to schedule another appointment.! More
by abc
Employees Worked With
June 30, 2023
My service advisor was informative polite and very proactive in her handling of my situation. It made my service appointment a great experience proactive in her handling of my situation. It made my service appointment a great experience More
by Al Gary
June 29, 2023
I have been buying my BMW's here for 25 years. Keep up the great work! Keep up the great work! More
by SJD60
Employees Worked With
Other Employees :
Kevin Mahoney, Noel Montesano, Cameron Ashman
June 29, 2023
My experience was good. The staff was friendly and helpful. I would recommend to others for service. The staff was friendly and helpful. I would recommend to others for service. More
by Mtodd705
Employees Worked With
June 28, 2023
BMW of West Chester is a top-notch dealership. Everything from the initial ordering process, communication and updates, pricing, transparency, delivery, and professionalism are stellar. They truly Everything from the initial ordering process, communication and updates, pricing, transparency, delivery, and professionalism are stellar. They truly take pride in selling and servicing vehicles. Ian Martin is spectacular to work with and went above and beyond throughout the entire process. I drive an hour to do business here instead of working with dealerships closer to me. More
by Gurds7
Employees Worked With
June 28, 2023
Very pleasant buying experience. Professional and fair. Highly recommend Scott and Otto’s for a Bmw purchase. Professional and fair. Highly recommend Scott and Otto’s for a Bmw purchase. More
by Sdoherty
Employees Worked With
June 27, 2023
Loaners were all taken. I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel sensor they are working on some testing. I said well I need a ride then to my grandsons where I am supposed to be at the end of the day. Immediately. No problem. We have no an available drivers. I'll send u an Uber. Within a 1/2 of that call -- Uber was in the driveway. Amazing service. More
by mccordeb
June 27, 2023
Franks follow up and communication was excellent. Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos More
by leone3889
Employees Worked With
Frank Adinolfi
