BMW of West Chester

Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More

I already did this so I’m not going to do it again. Thank you Thank you More

Buying my second m8 went very smoothly and quickly! I would recommend Westchester BMW to anyone I would recommend Westchester BMW to anyone More

Scott was exceptional to work with - knowledgeable, friendly, and patient. I would confidently refer anyone to him and will definitely return to West Chester for my next BMW! friendly, and patient. I would confidently refer anyone to him and will definitely return to West Chester for my next BMW! More

Phil was an awesome salesman, patient, knowledgeable, and informative. He gave us a great overview of the vehicle and had the car cleaned to the nines. informative. He gave us a great overview of the vehicle and had the car cleaned to the nines. More

They were excellent and courteous and was very helpful with my purchase. Definitely will be back with my purchase. Definitely will be back More

Frank is the best! He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i c He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i coupe. Thanks again Frank! Kate Lawson More

Wayne walked with us through the lot, asking questions to help narrow down recommendations. Very professional and courteous. He picked out a few cars to test drive, and we ended up purchasing the first vehi help narrow down recommendations. Very professional and courteous. He picked out a few cars to test drive, and we ended up purchasing the first vehicle. He took us through the whole process and answered our questions. Wayne has set the bar for customer care! More

Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. All very professional and transparent. More

What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More