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BMW of West Chester
West Chester, PA
2,973 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,973 reviews
February 27, 2024
Sales department is lacking. Rude and unprofessional. I will be taking my business fleet elsewhere due to the sales team. Rude and unprofessional. I will be taking my business fleet elsewhere due to the sales team. More
by ray.smith
Verified Customer
February 27, 2024
I had a great experience buying my new X5 from Otto’s. I worked with Lauren. Stopped by on short notice and told her exactly what I was looking for. She had me test driving a car within minutes. Negotiati I worked with Lauren. Stopped by on short notice and told her exactly what I was looking for. She had me test driving a car within minutes. Negotiation was easy and I had my new car in my garage 2 days later. Lauren is phenomenal to work with. She’s straight to the point, very responsive, helpful and also funny. I would buy another car from Lauren and Otto’s again. I’m very satisfied with my purchase. More
by mantpierce
Employees Worked With
February 27, 2024
We are very pleased with our dealings with BMW of West Chester. We enjoyed meeting and dealing with Justice Morgano. He was pleasurable and knowlegable Chester. We enjoyed meeting and dealing with Justice Morgano. He was pleasurable and knowlegable More
by pauldwyer336
February 26, 2024
The dealership is very clean, well organized, and they got me in and out very quickly. got me in and out very quickly. More
by a blubello
February 24, 2024
Everyone was professional and knowledgeable. Ian was very helpful and we would recommend him to others. Ian was very helpful and we would recommend him to others. More
by mperry40
February 23, 2024
Otto’s BMW is conveniently centrally located with modern facilities and extensive new and pre-owned certified inventory. facilities and extensive new and pre-owned certified inventory. More
by Matthew Taylor
Employees Worked With
February 23, 2024
The service department was excellent and I would highly recommend BMW of West Chester. I couldn’t be more satisfied or pleased. recommend BMW of West Chester. I couldn’t be more satisfied or pleased. More
by amaiers
Employees Worked With
February 22, 2024
They’re always helpful and knowledgeable, I appreciate their care of my car, and will continue to be a loyal customer. their care of my car, and will continue to be a loyal customer. More
by Traylik30
February 22, 2024
Scott is a great sales person who is unpretentious and very knowledgeable about the product he is selling. Because of his extensive personal ownership experience with BMW products he could offer his perso very knowledgeable about the product he is selling. Because of his extensive personal ownership experience with BMW products he could offer his personal insights on whether to choose various options or not. Scott was, as is expected in a car salesman, very upbeat, sometimes given to hyperbole, but interested in what the prospective purchaser wants. Apart from Scott, I have had no other experience with this dealership. One feature that I did find very irritating is this dealer's last minute practice to try to upsell certain services AFTER the purchase of the vehicle, rather than explaining them BEFORE the purchase and discussing their relative value and how they affect the overall decision to purchase the car and what options to take. More
by johnjames514
Employees Worked With
