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BMW of West Chester
West Chester, PA
2,938 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,938 reviews
Verified Customer
February 08, 2024
Great customer service by Melissa and communication regarding services Would highly recommend BMW of West Chester regarding services Would highly recommend BMW of West Chester More
by Robert
February 08, 2024
Scott Gately of BMW of West Chester, PA is the absolute BEST! I have driven BMW's since I turned 16 in 1986. I have had numerous client sales advisors. Scott is, by far, my favorite. His professionalism, BEST! I have driven BMW's since I turned 16 in 1986. I have had numerous client sales advisors. Scott is, by far, my favorite. His professionalism, knowledge of the product and personality are all top-notch. He made the whole buying process seamless from first contact to delivery. Scott threw me multiple "bones" along the way without my even having to ask or imply. This made me feel like I got an even better deal than I did. . Scott was even skilled at dealing with those moments of anxiety that go along with making a larger purchase. He put me right at ease with factual responses. As long as Scott works for BMW, I will always buy from him! More
by dnar716
Employees Worked With
February 07, 2024
Have used them for years. Drive past Union Park BMW to go to this dealership. Drive past Union Park BMW to go to this dealership. More
by usmc4irish
February 07, 2024
Great communication! Still waiting or extended warranty fees. BMW was attentive to my needs and called frequently with updates Still waiting or extended warranty fees. BMW was attentive to my needs and called frequently with updates More
by TaraN
February 06, 2024
Melissa works well with my cars and communicates effectively I had a few others but I will remain with Melissa on going with both my BMW's effectively I had a few others but I will remain with Melissa on going with both my BMW's More
by tcalderaro
February 06, 2024
This one is my fourth BMW the last two I bought from BMW of West Chester and I have been very impressed with the service, professionalism, and dedication; especially from Lauren Pierce; She will do far and of West Chester and I have been very impressed with the service, professionalism, and dedication; especially from Lauren Pierce; She will do far and beyond for you. Thanks, Lauren. I am pleased with my new BMW. More
by jcmora.dmd
Employees Worked With
February 05, 2024
Had a persistent problem that wasn't fixed or diagnosed on my first visit. Joe was very diligent in finding an issue and presenting an option for remedy. He followed up and kept me informed every step of t on my first visit. Joe was very diligent in finding an issue and presenting an option for remedy. He followed up and kept me informed every step of the way. The issue isn't gone but under observation with documentation, and that makes me comfortable. More
by Gravity0211
Employees Worked With
Joe Izzi
February 05, 2024
The sales representative- Lauren Pierce is one of the best customer service rep I have ever met. The dealership team are are all excellent, very polite, excellent communication skills, and very patient e best customer service rep I have ever met. The dealership team are are all excellent, very polite, excellent communication skills, and very patient explaining details by answering customer's needs or questions. More
by maddieconteh1
