BMW of West Chester (formerly Otto's BMW)

Great experience. Heath Cameron is superior. He helped me find the a great vehicle and made sure all maintenance options and warranties were in my best interest . Heath Cameron is superior. He helped me find the a great vehicle and made sure all maintenance options and warranties were in my best interest . More

Best buying experience ever!!! My husband & I are a part of the BMW family thanks to Heath Cameron at Otto’s BMW West Chester. It was the best buying experience we have ever had whe My husband & I are a part of the BMW family thanks to Heath Cameron at Otto’s BMW West Chester. It was the best buying experience we have ever had when purchasing a vehicle. Heath was honest, personable, knowledgeable, and professional. I higly recommend Otto’s, and Heath!!! More

Professional and Helpful Salesman Ian Welsh was informative and courteous, without any nonsense sales pressure. He was also responsive and timely by email, which so few dealer Salesman Ian Welsh was informative and courteous, without any nonsense sales pressure. He was also responsive and timely by email, which so few dealers are, even in 2019. A great experience. More

Excellent experience Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention made a huge difference. Very happy I chose Otto’s BMW even when I had to drive all the way from Doylestown More

Encore Follow-up Technical Review Otto's BMW has an interesting service. They wait a few weeks after purchase of a new car and then invite you back for an "encore" training session to Otto's BMW has an interesting service. They wait a few weeks after purchase of a new car and then invite you back for an "encore" training session to go over questions on the car's features. Raheem Barnett was the BMW Encore trainer for us. He did an outstanding job going over all of our questions about the car. He had very good customer service skills. He made the experience fun. Otto's BMW is a great auto dealer and service facility. I highly recommend them. More

Zoom Zoom This is my 6th car from Otto’s. Justice and Kevin are great to work with. Picking up the car was fast and easy. I recommend Otto’s to everyone. This is my 6th car from Otto’s. Justice and Kevin are great to work with. Picking up the car was fast and easy. I recommend Otto’s to everyone. More

An Excellent Relationship I have just gotten my second new car from Otto's. I went back to them because of the excellent relationship I have had with them over the years. My I have just gotten my second new car from Otto's. I went back to them because of the excellent relationship I have had with them over the years. My salesperson is Jay Miller who is extremely knowledgeable and most helpful. Jay put me in touch with Brian Menda who is schooling me on the ins and outs of the new technology on my car. I have met with Brian twice and have been invited to keep coming back to learn from this very patient teacher. I also know that their service department l will continue their fine relationship with me. I highly recommend Otto's. More

Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minut I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

Courteous staff, customer-focused sales experience My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pr My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pressure us in either direction. Ian presented facts on both the new models and the pre-owner models in stock and gave us time alone to explore the vehicles and talk privately about our options and arranged a test drive as well. When we returned from the test drive, Ian was with another customer and introduced us to Earle to go over the preowned stock that had the options we wanted. Earle was friendly anddirect and made us feel like he had our best interest in mind. We were impressed how they worked as a team to give us the best service and attention. Great customer experience! We love our car and highly recommend this team.. More