Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
4,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,569 service reviews
February 13, 2026
My service rep, Bill was Professional, knowledgeable and efficient with the service appointment process. Thank you. efficient with the service appointment process. Thank you. More
by Cindy T.
Verified CustomerEmployees Worked With
February 13, 2026
Excellent communication. Things went very smoothly. Details and explanations provided for the servicing were very good. Things went very smoothly. Details and explanations provided for the servicing were very good. More
by jim@infoshreve.com
February 13, 2026
Everything done in timlely fashion Kept informed Appreciate finishing in time as there were time constraints informed Appreciate finishing in time as there were time constraints More
by SCONRAD48
Employees Worked With
February 13, 2026
Amy was very friendly, The service was very efficient and professional.. I highly recommend this location. and professional.. I highly recommend this location. More
by ejp
Employees Worked With
February 13, 2026
Amy was awesome and informative. She communicated at every turn of the service. I hope Amy is my rep all the time She communicated at every turn of the service. I hope Amy is my rep all the time More
by JERRYSCHRECK1
Employees Worked With
February 13, 2026
It was a great experience being at the west Chester BMW. Everyone is really polite and friendly. Everyone is really polite and friendly. More
by angelrodriguez443
Employees Worked With
February 12, 2026
Amy’s communication level and commitment to providing excellent were noticeable and helped ensure my experience was top notch. excellent were noticeable and helped ensure my experience was top notch. More
by Npgriffin33
Employees Worked With
February 12, 2026
Melissa Gibson West Chester, BMW helped me with everything I needed. Great customer service 👏 Thank you. everything I needed. Great customer service 👏 Thank you. More
by patelbiren007
Employees Worked With
February 12, 2026
Everyone everyone's always very courteous and lightly even getting the Uber has been such a huge help when I don't have a loaner car because I tend to drop this off alone so it's been very helpful and I even getting the Uber has been such a huge help when I don't have a loaner car because I tend to drop this off alone so it's been very helpful and I appreciate everyone. They're always courteous and kind even though lady, the cashiers always great thank you so much! More
by DDBUCKLEY4
Employees Worked With
Bill had my appointment but it was the new person I forget his name unfortunately not sure how to spell that… Frank was helping him out today
February 12, 2026
Bill was very communicative the entire time. He let me know what was going on with the claim every step of the way! He let me know what was going on with the claim every step of the way! More
by erikvogel13
