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BMW of West Chester
West Chester, PA
3,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,455 service reviews
January 09, 2026
Excellent knowledge of servicing the car. They even let me know my brakes have more service life. I expected the car back on Thursday, but for some reason, it was needed until Monday, causing They even let me know my brakes have more service life. I expected the car back on Thursday, but for some reason, it was needed until Monday, causing some minor inconvenience. Overall, I was happy. Amy was very professional. More
by MIKE.MEANEY
Verified CustomerEmployees Worked With
January 09, 2026
It was great. Carolina Combs was great! It was great great great great great great great great great Carolina Combs was great! It was great great great great great great great great great More
by JAYMROBBINS
January 09, 2026
My experience was top notch from the time I dropped my car off. My service rep, Joe, was friendly and extremely helpful with filing a claim for the tire that had a nail in it. car off. My service rep, Joe, was friendly and extremely helpful with filing a claim for the tire that had a nail in it. More
by WELGOSS05
Employees Worked With
January 09, 2026
Early hours are very convenient. Inline scheduling is easy. Text updates including video summary are useful and efficient. Waiting lounge is excellent. Inline scheduling is easy. Text updates including video summary are useful and efficient. Waiting lounge is excellent. More
by PRAPHULLA
Employees Worked With
January 08, 2026
Nice and easy no problem Everyone was friendly and I like the app that they have to show you what's wrong with your car a live version of it the app that they have to show you what's wrong with your car a live version of it More
by shanemanis40
January 08, 2026
Well happy I am very happy with the service that you provided I am very happy with the service that your dealership provided for my state inspection provided I am very happy with the service that your dealership provided for my state inspection More
by LILY_D_L
January 08, 2026
Overall, I've had a positive experience with the dealership and its service. I prefer this dealership over a few others I've visited. dealership and its service. I prefer this dealership over a few others I've visited. More
by KHUNTEREPEE
January 08, 2026
Excellent. Very customer focused. Profession staff, clean facility and committed to maintaining long term customer relationships. Very customer focused. Profession staff, clean facility and committed to maintaining long term customer relationships. More
by Bill
January 07, 2026
Excellent, easy, communicative. The service was quick and Ian was highly communicative with me about the status of the service. I very much appreciated being able to text. The service was quick and Ian was highly communicative with me about the status of the service. I very much appreciated being able to text. More
by raulreynagalindo
Employees Worked With
Ian K
January 07, 2026
Everyone is very nice and very helpful. Services are great. Waiting area is clean and quiet. Highly recommend! Services are great. Waiting area is clean and quiet. Highly recommend! More
by liu_weiguo
Employees Worked With
