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BMW of West Chester
West Chester, PA
3,915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,495 service reviews
January 24, 2026
Wonderful. Car Wash was extra nice. Nice customer service Wish price was a bit accommodating Car Wash was extra nice. Nice customer service Wish price was a bit accommodating More
by MICHEL5848
Verified Customer
January 23, 2026
We brought one of our cars in for a scheduled service visit. On our way home from the dealership our other car experienced a problem that resulted in our returning to the dealership for an emergency serv visit. On our way home from the dealership our other car experienced a problem that resulted in our returning to the dealership for an emergency service visit. Bill Cosenza coordinated resolving both service issues and had both cars back to us in a timely manner. We greatly appreciate his professionalism, courtesy, and expertise, which he consistently provides. More
by MARYANNECOLA
January 23, 2026
The oil change and courtesy vehicle check along with the video was done quickly and professional. The check in and out was handled excellently by Heather. video was done quickly and professional. The check in and out was handled excellently by Heather. More
by hogspyder
January 23, 2026
Drop off staff can be more helpful. They need to be better trained, and more responsive to customer needs. They need to be better trained, and more responsive to customer needs. More
by ltnew1031
Employees Worked With
January 23, 2026
They quickly arranged an emergency repair visit to fix water leaks from my sunroof. Everything was done under warranty. water leaks from my sunroof. Everything was done under warranty. More
by jspare3
January 22, 2026
Service was clearly explained. Good service system with phone notifications. Comfortable waiting area with refreshments. Professional & friendly associates. Thank you! Good service system with phone notifications. Comfortable waiting area with refreshments. Professional & friendly associates. Thank you! More
by Nor Momin
January 22, 2026
We had a great experience at the BMW dealership. Joseph helped us throughout the entire process and was always extremely helpful, professional, and attentive. He made sure everything was taken care Joseph helped us throughout the entire process and was always extremely helpful, professional, and attentive. He made sure everything was taken care of and always making sure everything is ok after ! Thank you More
by liz.sundayre
Employees Worked With
Joseph
January 21, 2026
Very helpful and accommodating Always has me informed on what is being down to the car and is always very nice what is being down to the car and is always very nice More
by Sullyct0807
January 21, 2026
Have been a customer of this dealer for over 25 years. They consistently deliver high quality sales and service, with attention to customer detail and satisfaction. Highly recommend this dealership for BM They consistently deliver high quality sales and service, with attention to customer detail and satisfaction. Highly recommend this dealership for BMW sales and service. More
by RAD13
