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BMW of West Chester
West Chester, PA
3,945 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,521 service reviews
January 30, 2026
Great service. Kept my car an extra day so I couldn't pick it up for 2 days, but fortunately I couldn't drive my husband's car to work Kept my car an extra day so I couldn't pick it up for 2 days, but fortunately I couldn't drive my husband's car to work More
by lisamari424
Verified Customer
January 30, 2026
Brake fluid replacement. I should have just waited. Sitting on 202 for 1.5 hrs is painful. Next time I'll wait. I should have just waited. Sitting on 202 for 1.5 hrs is painful. Next time I'll wait. More
by jeffmoorej30
January 30, 2026
I had a flat tire and Caroline and the team @ West Chester BMW replaced it with little notice and a sense of urgency. I’m very appreciative of the consistent service and support. Chester BMW replaced it with little notice and a sense of urgency. I’m very appreciative of the consistent service and support. More
by Steve Mapa
Employees Worked With
January 30, 2026
Prompt completion of oil change, clear communication. So good at keeping the customer informed Courteous staff So good at keeping the customer informed Courteous staff More
by DGF215
January 30, 2026
Heather was attentive, personable & compassionate. She explained the issues with my car & the importance of paying attention to my driving She explained the issues with my car & the importance of paying attention to my driving More
by tina2012
January 30, 2026
They provide clear communication and completed service quickly They provided me with an Uber home which I appreciated. quickly They provided me with an Uber home which I appreciated. More
by AMY.PONPIPOM
January 30, 2026
Everyone at the dealership is always so friendly. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. More
by JPCROWLEY
January 29, 2026
They're just awesome! They've been working with me since I got my new car and have been nothing but helpful. Super quick to respond, keeps me updated, and just all around They've been working with me since I got my new car and have been nothing but helpful. Super quick to respond, keeps me updated, and just all around a great team! More
by cnj20944
January 29, 2026
The wait room is awesome. Amy helped me out by being a new customer. She is very patient and she has good listing skills. I am happy with the service that I got from them Amy helped me out by being a new customer. She is very patient and she has good listing skills. I am happy with the service that I got from them More
by renejeanty01
Employees Worked With
January 29, 2026
The BMW dealership, it is a very comfortable place. Runs very smoothly, and they take excellent care of their customers Runs very smoothly, and they take excellent care of their customers More
by DELCOLAWYER
