Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
838 Reviews of BMW of West Chester - Service Center
Sort by
June 24, 2023
Consistently excellent service from BMW of West Chester. Everyone is professional and accommodating. The communication is very good. Everyone is professional and accommodating. The communication is very good. More
by JWK
Verified CustomerEmployees Worked With
June 24, 2023
Professional all the way. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. More
by npetrelli
June 22, 2023
Frank Adinolfi and Jacob Zimmerman were very helpful diagnosing a recent issue. Great job and thank you! diagnosing a recent issue. Great job and thank you! More
by odipaco
June 22, 2023
i have always found Bill to be very accomodating and very professional. He communicates well, keeping me informed. professional. He communicates well, keeping me informed. More
by JAROSSI
June 18, 2023
Bill Cosenza exhibits excellent professionalism and courtesy. Overall experience is fine. The dealership offers a wonderful business experience. courtesy. Overall experience is fine. The dealership offers a wonderful business experience. More
by LD_CMREED
Employees Worked With
June 18, 2023
Frank was efficient, clear and helpful. The service coordinator was helpful arranging the Uber to get me home also. The service coordinator was helpful arranging the Uber to get me home also. More
by jim.borel
Employees Worked With
June 17, 2023
Frank Adinolfi has been my service advisor for many years. He is personable and knowledgeable with many years of experience. years. He is personable and knowledgeable with many years of experience. More
by odipaco
Employees Worked With
June 16, 2023
Aweful experience. Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service. No follow up from manager or advisor. Didn’t seem to care that I was a long term service client. Will never return. Shame on them More
by jrm610
June 16, 2023
Very thorough car inspection - appreciate the quickness with which all the services were completed. Thank you with which all the services were completed. Thank you More
by Mom of 4
Employees Worked With
June 16, 2023
I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More
by dimenjj
