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BMW of West Houston
Katy, TX
477 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 477 reviews
May 08, 2026
Horrible Experience at BMW of West Houston I am extremely disappointed with my experience at BMW of West Houston and would strongly caution consumers to thoroughly document every aspect of their tr extremely disappointed with my experience at BMW of West Houston and would strongly caution consumers to thoroughly document every aspect of their transaction. My concerns are as follows: 1. Communication and follow-through from dealership leadership, including General Manager Charles Cannon, were significantly lacking. Calls and requests for updates were not responded to in a timely manner, if at all. 2. The dealership completed the sales process and executed documentation on the vehicle purchase, only to later attempt to unwind or materially alter the transaction while attributing the issue to the lender. From my perspective, the dealership’s internal handling errors became the customer’s burden after the deal had already been represented as complete. 3. Pricing transparency was a recurring concern. Advertised pricing and actual deal structure did not consistently align, and responsibility was frequently attributed to third parties or external circumstances during negotiations. 4. Vehicles that had already been sold or otherwise unavailable continued appearing online during the process, which created confusion regarding actual inventory availability. 5. The sales and finance process felt unnecessarily high-pressure. After extensive effort to finalize the purchase, the dealership later attempted to revisit material components of the transaction rather than standing behind the deal structure originally presented. 6. Specific personnel involved in my transaction included salesperson Marvin Barahona-Sanchez and finance representative Shady Yauhari Souky. My experience with the handling and communication throughout the process was extremely frustrating and contributed significantly to the overall negative experience. Additionally, the vehicle itself did not appear fully retail-ready at the time of sale and reportedly required substantial detailing preparation before delivery. (2 hours) Consumers considering this dealership should carefully review all documentation, financing terms, pricing details, and delivery conditions before completing a transaction. More
by txdabent
Employees Worked With
Charles Cannon, Marvin Barahona-Sanchez, Shady Yauhari Souky
November 26, 2025
We always have the best car buying experience with Tommy Luk and BMW West Hoston. We just bought another BMW from Tommy to replace our 330e. This time we went with an M235! So much fun to drive. We have Luk and BMW West Hoston. We just bought another BMW from Tommy to replace our 330e. This time we went with an M235! So much fun to drive. We have purchased multiple cars from Tommy and his excellent customer service and outstanding follow up keep us coming back. Camillo his assistant is also very helpful and knowledgeable. Tommy is always available even after the sale which has helped us out many times. He doesn’t just want to sell you a car, he wants to build a relationship which each person. Service is also excellent here. We only see Joanna Wolf in service and she is by far the best in the business. Very fair and honest. It’s an outstanding team all the way around. They want to build life long relationships here and it shows. If you’re in the market for a car, see Tommy at BMW West. Our iX lease is almost done and we will be back for another car from Tommy. More
by miguelsanchez542
Employees Worked With
September 04, 2025
Did a fantastic job of working to get the numbers where I needed them along with the features I wanted. Everyone was friendly and I would recommend them to anyone in the market for a BMW. needed them along with the features I wanted. Everyone was friendly and I would recommend them to anyone in the market for a BMW. More
by michelle
Employees Worked With
Not sure
September 01, 2025
Highly recommend Berj at BMW West Houston for all BMW sales. Extremely knowledgeable and professional along with being patient and kind. He is excellent in customer services and will go the extra mile. sales. Extremely knowledgeable and professional along with being patient and kind. He is excellent in customer services and will go the extra mile. More
by cynron009
Employees Worked With
Berj
August 31, 2025
We didn’t know what we were getting into, and any confusion we had was cleared up so quickly. We went to have lunch after meeting with them for about an hour to mull things over, and there was no pre confusion we had was cleared up so quickly. We went to have lunch after meeting with them for about an hour to mull things over, and there was no pressure from them at all. We even received a call after we left just to follow up and see if there were any particular questions we thought of while we thought more about making a purchase. Again. No pressure. They just wanted to make sure everything was crystal clear. More
by erika.o
Employees Worked With
Reza Memar and Corey (in finance)
August 30, 2025
I recently purchased my 2026 BMW X5 from Reza, and I couldn’t be happier with the experience. His professionalism, understanding, and knowledge truly set him apart. From the very beginning, he showed a couldn’t be happier with the experience. His professionalism, understanding, and knowledge truly set him apart. From the very beginning, he showed a genuine sense of urgency and attentiveness to my needs, making the entire process smooth and stress-free. Reza went above and beyond to ensure I was comfortable and confident in my decision, and his expertise gave me complete trust in the purchase. I would absolutely recommend him to my friends and family, and without a doubt, I’ll be coming back to see him when it’s time for my next car!!! More
by My New X5
Employees Worked With
Reza Memar
August 26, 2025
I ordered a car from this dealership only to find out several days later it had already been sold to someone else - after I already had gone through the documentation, credit, and finance process. I was several days later it had already been sold to someone else - after I already had gone through the documentation, credit, and finance process. I was told a manager would reach out to try to find an amicable resolution, only to never receive a call. Throughly disappointed. More
by sebastian329
Employees Worked With
August 25, 2025
Izze is truly such an asset to this dealership. He made sure to address us as soon as he saw us outside, regretted us inside, opened the door for our daughter during the test drive to let her in an He made sure to address us as soon as he saw us outside, regretted us inside, opened the door for our daughter during the test drive to let her in and out, memorized her name, set expectations and exceeded them in every aspect! From the time we walked into the dealership to the day we walked out with our brand new 2026 X5 he was super communicative, professionally, and personal in the right ways! He even made sure to include a little teddy bear with a BMW hoodie for our daughter upon taking the car home! More
by Alexis Enis
