Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Houston
Katy, TX
307 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 307 reviews
January 01, 2020
Great car purchase Great customer service Team! Tommy went out of his way to make sure we were able to purchase the exact car we were looking to buy!! Great customer service Team! Tommy went out of his way to make sure we were able to purchase the exact car we were looking to buy!! More
by Joel G
Employees Worked With
Helpful December 31, 2019
Michael was very professional and respectful during the whole process. I never felt rushed or pressured. He answered all my questions and made this process quick, easy, and enjoyable. whole process. I never felt rushed or pressured. He answered all my questions and made this process quick, easy, and enjoyable. More
by Great Purchase Experience!
Employees Worked With
December 22, 2019
Good buying experience. I am still driving 30 minutes out of down town Houston to come to West Houston. There are some Quality people at this bmw dealership. I am still driving 30 minutes out of down town Houston to come to West Houston. There are some Quality people at this bmw dealership. More
by zac
Employees Worked With
December 20, 2019
Tommy and Alonso are the best!!!! This is X3 number 3. My second time working with Tommy Luk. Professional and knowledgeable. He found exactly what I was looking for and more!!! This is X3 number 3. My second time working with Tommy Luk. Professional and knowledgeable. He found exactly what I was looking for and more!!! More
by raleuf
December 16, 2019
Stay away from Mario at the service center. The rudest guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, but they guy has something against certain people. Don’t use him. More
by Aym
Employees Worked With
Mario Vega
December 15, 2019
The worst experience of my life! I lost 4 hours of my time to deal with a bunch a uneducated, rude, rasist team! The manager(rude and heartless-in the process of selling cars he forgot to be human) sold time to deal with a bunch a uneducated, rude, rasist team! The manager(rude and heartless-in the process of selling cars he forgot to be human) sold the car to someone else while I was negotiating with the sells representative. If you are looking to be treated like crap go there! More
by Dana
December 10, 2019
Awesome Experience! Tommy and Alonso were fabulous! beat experience to date. Very patient and informative. I would definitely recommend this dealership for anyone looking Tommy and Alonso were fabulous! beat experience to date. Very patient and informative. I would definitely recommend this dealership for anyone looking for a BMW. More
by Lovely1
December 05, 2019
BMW X6 This was an amazing experience! Helped get me approved with less then perfect credit on the car of my dreams! Thank you BMW West Houston This was an amazing experience! Helped get me approved with less then perfect credit on the car of my dreams! Thank you BMW West Houston More
by mq
December 04, 2019
Most Professional and Knowledgeable I have never met a more professional, knowledgeable and personable sales executive. We built the car I wanted with the options, etc, he matched my re I have never met a more professional, knowledgeable and personable sales executive. We built the car I wanted with the options, etc, he matched my requirements and called me to come in a view the product. I knew in advance what I was getting, the approximate cost and terms and worked out the rest. How exciting it was when the car was gassed and washed, to have it brought around with a HUGE bow on it! Berj was so calm and cool in showing me the fine points of the car. He made the experience pleasurable. I would definitely recommend Berj to my friends in the market for a luxury vehicle. More
by linda.k
Employees Worked With
December 03, 2019
Tommy Luk BMW West Houston I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience e I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience enjoyable. Tommy went the extra mile even contacting me after hours on his own time to see how my wife and I were liking the vehicle. The entire staff was courteous and nice and have absolutely nothing bad to say about them or the dealership. I would definitely recommend them to friends and family. More
by Chris
Employees Worked With
