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BMW of West Houston

Katy, TX

4.8
433 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center. BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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20822 Katy Freeway

Katy, TX

77449

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Showing 433 reviews

August 08, 2023

Jose was great they are honest. We had an issue and they fixed it. Would recommend More

by jpmassaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Martell
Aug 12, 2023 -

BMW of West Houston responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

August 01, 2023

Jose Martell was our Sales Associate and he was amazing. Inventory is low but he walked us through the process of ordering the car. Explained all the features and kept us updated on the process. When the X5 More

by Cameronahmed2022
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Martell
Aug 03, 2023 -

BMW of West Houston responded

Cameron, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2023

Though we had to wait ~13 months to take delivery of our i4, once it arrived Olga was very thourough and professional in explaining the workings of this vehicle. She was also diligent in advising us the sta More

by ir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carsten Middlelhede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

BMW of West Houston responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2023

Ted and Joann took excellent care of my car In Service! !! The dealership has coffee and snacks while you wait. More

by trena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Dowell , Joanna Wolf
Jul 05, 2023 -

BMW of West Houston responded

Trena, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!

June 15, 2023

The experience with Crystal Ocasio, Baba (Sales Manager) and Kenneth (finance) has been superb. I was scheduled to test drive a X3. However by the time I got to the dealership, the X3 was sold. I ended up t More

by Sandeep M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamane Maiga
Jun 22, 2023 -

BMW of West Houston responded

Sandeep, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

May 31, 2023

My sales representative was Baba. Baba is by far the easiest and most knowledgeable person to work with. He is very passionate about the car industry and it shows. He has diligently r More

by Innocent Lakisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamane Maiga
Jun 02, 2023 -

BMW of West Houston responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2023

Whether you're looking for dream car, family car, daily driver I truly believe BMW of West Houston has it all, but if you're like me you don't like high pressured sales, but someone who generally cares abo More

by Ryan H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Martell, Tariq Sallaq
Mar 31, 2023 -

BMW of West Houston responded

Ryan, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2022

This far by far the worse experience I’ve had at any dealership. The VERY same day I drove off the dealership I got a message on the car to contact roadside assistance, I then sent a picture to my sales More

by Tavish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No
Dec 22, 2022 -

BMW of West Houston responded

Tavish, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to our General Manager, Maria Moncada Alaoui, at (855) 627-3055 when you can so we can address this situation directly. Thank you and have a great day.

December 19, 2022

My name is Raisa Kunichoff. I would like to provide feedback on Jose Martell. I recently purchased Audi and Jose was exceptional in providing me with insights and advice and mee More

by kunichoff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Martell
Dec 22, 2022 -

BMW of West Houston responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 19, 2022

Stay away! Plain and simple. There are other BMW dealerships that are more honest and respectful of your time. My story: Was looking for the X5 and found More

by Andrew
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jhony Beltran-Condoy
Oct 26, 2022 -

BMW of West Houston responded

We are disappointed to hear that you did not have a more positive experience with us at BMW of West Houston. Please reach out to our General Manager, Maria Moncada Alaoui, at (855) 627-3055 when you can so we can address this situation directly. Thank you and have a great day.

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