BMW of West Houston

I recently had a problem with my A/C on my 340i and I took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process via texts and handled my extended warranty claim flawlessly. Overall experience was exceptional and I would have no reservation about having them handle my future repair needs More

My name is AMANY BADAWY. BMW is my favorite vehicle. This is the third car I just recently got from BMW west houston, This location is my favorite, as it is close to my resi BMW is my favorite vehicle. This is the third car I just recently got from BMW west houston, This location is my favorite, as it is close to my residence, and they have great customer service in the field of sales and services. I did review before on the excellent service they have in this location. Today I will speak about my purchase experience. I dealt with two great gentlemen; Ali and Moe. Both of them are very hard working persons. They work hard to gain customer satisfaction. They do their best to have a smile on your face. They made my purchase experience smooth and easy. All the paperwork has been done upfront to save me waiting time. The car was ready upon my arrival. They kept their word for everything they promised to do for me. I did place an order for my BMW X3. All options ordered were accurate, the color I wanted, not a single mistake. Every time I go there, I’ve been treated with respect and smile on the face. I am in medical sales field and I do value customer service anywhere I go. BMW west houston, is a great location where you get fair and nice treatment. You feel that they value you as a customer, from the moment you step in the facility. I just had my license plate done on Saturday. I spent 5 minutes, and I’ve been greeted the moment I arrived, and customer service team were on top of it, and have it installed in no time. I want to thank you all for GREAT CUSTOMER SERVICE, and making your customer happy and loyal to your location. More

Michael Akinboye has a pleasant Personality and great mannerism. He knows the characteristics of each car and handles business well. If you ever visit the BMW of west Houston, make sure you ask for Mr. mannerism. He knows the characteristics of each car and handles business well. If you ever visit the BMW of west Houston, make sure you ask for Mr. Michael Akinboye! You won’t Regret it! More

So impressed with BMW of West Houston and especially Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew ex Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew exactly what was wrong and got our car fixed promptly so that we could get back on the road.!!! More

Special thanks to Alexis Marine, Finance Manager. I appreciate your patience and help today! BMW West definitely need more employees like yourself. Awesome job!! I appreciate your patience and help today! BMW West definitely need more employees like yourself. Awesome job!! More

Service Advisor lied multiple times. My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicl My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicle More

Raymond and his team were a joy to work with. Great communication, and they worked hard to make a deal happen that all parties were happy with. communication, and they worked hard to make a deal happen that all parties were happy with. More

Had a fantastic car buying experience with Olga G at BMW West this past Saturday !!! Olga took such great care of every little detail and managed to remove all the stress out of this process!! She kept me u West this past Saturday !!! Olga took such great care of every little detail and managed to remove all the stress out of this process!! She kept me updated during the design, manufacturing & delivery phases, which I really appreciate ! The day the car came in to the dealership she got it ready in a few hours and even tinted the windows for me 🤩🤩🤩 Olga was honest and worked with me, without bamboozling or sale tactics . This is what a car buying experience should be all about - HASSLE FREE with PREMIERE customer service !!! Thank you Olga !!! I 💕 my new ride and you made it happen!!! More

the service dept. is horrible. i have been trying to get some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back sim some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back simply to lie to me about the process. this is by far the worst experience ive had with any dealership. needless to say i will not give them any more of my money!!!! More

Sales advisor was awesome and made the process smooth and easy easy More