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BMW of West Houston
Katy, TX
438 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 438 reviews
February 24, 2022
Service Advisor lied multiple times. My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicl My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicle More
by treypears
Employees Worked With
Maria Moncado, Randy Baxter
February 09, 2022
Raymond and his team were a joy to work with. Great communication, and they worked hard to make a deal happen that all parties were happy with. communication, and they worked hard to make a deal happen that all parties were happy with. More
by theboz90
Employees Worked With
Jacob Garza, Raymond Carrigan
November 01, 2021
Had a fantastic car buying experience with Olga G at BMW West this past Saturday !!! Olga took such great care of every little detail and managed to remove all the stress out of this process!! She kept me u West this past Saturday !!! Olga took such great care of every little detail and managed to remove all the stress out of this process!! She kept me updated during the design, manufacturing & delivery phases, which I really appreciate ! The day the car came in to the dealership she got it ready in a few hours and even tinted the windows for me 🤩🤩🤩 Olga was honest and worked with me, without bamboozling or sale tactics . This is what a car buying experience should be all about - HASSLE FREE with PREMIERE customer service !!! Thank you Olga !!! I 💕 my new ride and you made it happen!!! More
by Shev.gut
Employees Worked With
Olga Gasser
October 13, 2021
the service dept. is horrible. i have been trying to get some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back sim some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back simply to lie to me about the process. this is by far the worst experience ive had with any dealership. needless to say i will not give them any more of my money!!!! More
by young.darrell72
Employees Worked With
Julio Lopez, Randy Baxter
August 12, 2021
Just got a 330 from Jose Martell. Love the car but I bought because of Jose. The guy knows his stuff and has a sense of humor. I left there feeling like I’ve known him for a long time. I will refer frie bought because of Jose. The guy knows his stuff and has a sense of humor. I left there feeling like I’ve known him for a long time. I will refer friends and family to Jose. More
by D-Mo
Employees Worked With
Jose Martell
June 11, 2021
Gracias Sr. Angelo Maglio por atendernos con mucho profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal More
by Mercedes Leal
Employees Worked With
Angelo Maglio
May 03, 2021
This is my second vehicle purchase from BWM West, both times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he took to walk me through each item. Thanks! More
by Marissaarch
