BMW of West Houston

Gracias Sr. Angelo Maglio por atendernos con mucho profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal More

Regret buying a BMW after my terrible experience with Marvin Barahona. Avoid this guy at all cost. On the other hand Tommy Luk is great Marvin Barahona. Avoid this guy at all cost. On the other hand Tommy Luk is great More

This is my second vehicle purchase from BWM West, both times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he took to walk me through each item. Thanks! More

BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews becau Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership. More

Great service and take care of business. Tommy was is a great salesman and will ask for him if I get another vehicle. Thank you, great salesman and will ask for him if I get another vehicle. Thank you, More

Very smooth and pleasing experience through out the buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. More

Beautiful dealership-everything you need is here-new car, parts, service, comfortable environment, friendly & helpful people. Tommy Luk is knowledgeable and helpful in new sales. parts, service, comfortable environment, friendly & helpful people. Tommy Luk is knowledgeable and helpful in new sales. More

Great experience as always as I have leased a few vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process. More