BMW of West Houston

driver stupidity There wasn't anything wrong with my car after all. It was my inability to understand how things work and Cash has the patience of an angel. He took th There wasn't anything wrong with my car after all. It was my inability to understand how things work and Cash has the patience of an angel. He took the time to explain in detail how everything worked without making me feel stupid. Of that I was extremely grateful. He is a gentleman and I will always go to him as my first choice for anything I need on my car. More

Can Never Go Wrong Choosing BMW Momentum West It doesn't matter what it is, the hard working people of this dealership will always guide me in the right direction with exceptional customer service It doesn't matter what it is, the hard working people of this dealership will always guide me in the right direction with exceptional customer service and extensive knowledge for all my vehicle needs. When the time comes to service or repair my vehicles in anyway, I can trust I'm in good hands and even better company. Especially when Mr. Jacobson is there. He always greets me with a smile, readily available to answer all my questions, ensures that my vehicles stay in top notch condition, and makes sure I leave am happy with each and every visit. More

Simply Amazing Cash offers impeccable customer service and is extremely helpful and knowledgeable. Any time my vehicle has needed service, he has been very professio Cash offers impeccable customer service and is extremely helpful and knowledgeable. Any time my vehicle has needed service, he has been very professional, patient, and polite. I would recommend him every visit...very trustworthy and dependable!! More

GREAT customer service! I purchased my 1st BMW @ BMW West a few years ago and it was a great experience! From picking out the right vehicle to the financing everything was f I purchased my 1st BMW @ BMW West a few years ago and it was a great experience! From picking out the right vehicle to the financing everything was fast and easy. The Service dept is awesome and they are all so friendly from the moment the doors swing open. I decided to lease for the first time and wasn't sure about the whole process. They explained everything and made it just as easy to lease as it was with my 1st BMW purchase. Maria and her Team are great! More

Gm Maria did her job I'm a man of my word if someone treats me right I will treat them right Maria the GM made sure my concerns were handled quickly and promptly. Took car I'm a man of my word if someone treats me right I will treat them right Maria the GM made sure my concerns were handled quickly and promptly. Took care of a minor issue But moving forward sometimes you want to be heard and reviews are the best avenue!!!! More

Horrible Experience Wish I could give 0 stars. Terrible service! Walked around the lot and the showroom. Sat in the X5 M and not one person approached myself or my husban Wish I could give 0 stars. Terrible service! Walked around the lot and the showroom. Sat in the X5 M and not one person approached myself or my husband. When spending this kind of money don't waste your time. Go to another BMW store that will appreciate your business and at least acknowledge you're there. I will definitely buy from a different BMW store. More

Horrible customer service Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location which was a big Mistake on my end because after getting my vehicle serviced my car was returned I had scratches & dents all through out my car I called & spoke to Cash Jacobson (Rude face to face) who told me to bring it in so he can look at it then told me those are old dents I just purchased the car 2 weeks prior to it being serviced I feel as someone took my car for a joy ride & BMW not taking responsibility for the damage on my vehicle I don't suggest anyone purchase a vehicle from BMW WEST HOUSTON or get serviced at This location I'm furious that no one reached out to me from this location More

Commuted to Dealership needlessly After researching online, I found a new M2 in stock that I needed to test drive in advance of potentially ordering this or a M240. After calling the After researching online, I found a new M2 in stock that I needed to test drive in advance of potentially ordering this or a M240. After calling the dealership I was directed to "Alan" who assured me that it was in stock to drive. After my 45-minute commute from Montrose to the dealership, was then told by Alan that the car was unavailable to test, and he had the nerve to suggest that I 'just buy it'. Really? I've bought scores of cars over my decades of driving, some more expensive that this one, and never was I denied driving in advance of purchase. If I do choose to continue to shop BMW, it won't be at this dealership due to this embarrasing experience. More

Horrible customer service They sold us additional coverage for the wheels and tires, paint and windshield when we leased the car and assured us we would not have to worry about They sold us additional coverage for the wheels and tires, paint and windshield when we leased the car and assured us we would not have to worry about anything when we returned it. They lied. Upon returning the lease they tell us we had to make those claims and have everything fixed before returning the lease. Since the lease is up, so is the extra insurance so now they are charging us almost 2k! The finance officer who sells those policies was a complete jerk and basically said too bad so sad "you were responsible for fixing those things before returning the vehicle" More