BMW of West Houston

Awesome Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Tha Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Thank you for the great experience. More

Cash Jacobso Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service is EXCELLENT!!!! More

The most pleasant car buying experience These guys set the example when it comes to car sales. Jose was diplomatic, professional, and comfortable to work with. Alexis in the finance departme These guys set the example when it comes to car sales. Jose was diplomatic, professional, and comfortable to work with. Alexis in the finance department got all the paperwork prepared quickly and was a great conversationalist throughout the process. These guys are genuine people who know how to combine business and friendship in just the right balance. They exuded confidence in their product and their abilities. I look forward to working with them again when I purchase my first BMW. More

It was a great experience and Jose Martell is a great sales. I decided to buy my car because I believe I can trust when I am buying an used car and it is certified by a BMW dealer. You can check carfax before yo I decided to buy my car because I believe I can trust when I am buying an used car and it is certified by a BMW dealer. You can check carfax before you buy and if you are treading your car you can get a fair price on your trade. More

Amazing experience Jose was very pkeasant to work with. I came in with specific expectations and Jose was able to meet them all he was patient and did not force anything Jose was very pkeasant to work with. I came in with specific expectations and Jose was able to meet them all he was patient and did not force anything I didnt want. I would recommend him to anyone looking to purchase a vehicle. More

The Way Car Buying Should Be! Harvey caused quite a bit of destruction since I moved to the Houston area on Aug 12. I needed a car just like thousands of others. After searching an Harvey caused quite a bit of destruction since I moved to the Houston area on Aug 12. I needed a car just like thousands of others. After searching and talking to other dealerships who wouldn't work with me or would try to sell me something I wasn't interested in, I met Jose Martell. Jose actually spoke to me like a human being. He listened to my needs and was able to answer my questions. If he wasn't sure, he asked someone who did know. Everyone was able to make this experience one to remember. I know people in the business and have been around it long enough to know this is how you treat your customers. Thank you Jose Martell and crew! More

Great all around experience! From the first phone call with Jose, the tone was set for the the entire buying process. Everything was made as transparent as possible which made the From the first phone call with Jose, the tone was set for the the entire buying process. Everything was made as transparent as possible which made the experience a comfortable one. He answered all our questions and worked diligently to get us taken care of in an honest, caring manner. Lourdes worked her magic and got me approved and on my way. I can't thank Jose and Lourdes enough for all they did for me, especially after losing it all in the hurricane. This experience was for sure the light at the end of the tunnel. Thank you BMW of West Houston! More

Really good service Mary helped me on a bind when I was traveling back home from a cross country trip. She was great and very kind. She got my X5 a new tire. Mary helped me on a bind when I was traveling back home from a cross country trip. She was great and very kind. She got my X5 a new tire. More

Exactly the car I wanted and more I am a very picky car buyer. Going into the dealership, I knew exactly the car I wanted, features and options. Steve worked hard not only to get me I am a very picky car buyer. Going into the dealership, I knew exactly the car I wanted, features and options. Steve worked hard not only to get me EXACTLY that car; but one that tuned out to have additional features and even one model year newer (2018s just had arrived). I will definitely go to Steve for my next car. More

Awesome service. Cash does an amazing job helping with any issues I have relating my X5. His team provides the best BMW service in the Houston area. Cash does an amazing job helping with any issues I have relating my X5. His team provides the best BMW service in the Houston area. More