BMW of West Springfield

Located this dealership on the web and was very impressed with the facility. Over a two week period we were so happy with them that we purchased two vehicles. They were very competetive on the new car and with the facility. Over a two week period we were so happy with them that we purchased two vehicles. They were very competetive on the new car and gave a fair price on the trade in. Tony was very knowledgable and gave us great service. I would highly recommend this dealership and Tony to friends and family. More

I have owned many cars throughout my lifetime and have always dreaded the car buying experience. The minute I walked into the dealership I was treated in a friendly and professional manner. I was so fort always dreaded the car buying experience. The minute I walked into the dealership I was treated in a friendly and professional manner. I was so fortunate to have Dani wait on me and bring me through the car buying experience. Although the car I was buying was for me, sales associates at other dealers spoke to my husband rather than me. Dani addressed me with respect and made the over all experience a pleasant one. Dani and his manager worked with us to give a fair trade for our car and a workable price for a beautiful new 335xi. Customer service has been outstanding, winter tires were put on the car several days after we bought it, Dani worked with me and the service department to coordinate a pick-up and drop off of my car. Quality of the work was outstanding, everyone in the service department was very friendly. Dani has not forgotten me once the car was off the lot, he has called me back promptly to answer questions and arrange the service for me. He has taken the time after I bought the car to go over things with me in person such as the navigation system which I had found a bit challenging. Before buying the BMW I had been to several other dealers and test drive many cars. I had no intention of buying a BMW and went into the dealership a little skeptical. Dani made the overall experience a pleasant one and we bought the BMW largely because of the time spent with us to get to a workable price and Dani's excellent customer service. Sincerely, Karen M. Plotkin More

I wanted to take sometime and express my heartfelt thank you for BMW West Springfield for their outstanding customer service during sales & as well in service. Especially the gentleman Mr. Gualter was a gre you for BMW West Springfield for their outstanding customer service during sales & as well in service. Especially the gentleman Mr. Gualter was a great sales person who had guided us and worked with us to identify the right vehicle and best possible financing options. He was not only knowledgeable but he ensured that he provided all the attention and care as if he was buying the vehicel for himself. While I have interesting experiences sales folks trying to sell in order to meet their targets, he did not thrust any of his views on us. Gualter is an asset to any organization ! In the sales process I got introduced to few other employees in the dealership and all of them were polite and most importantly customer centric. I did try to send a thank you email in the past to the owners during the last thanksgiving weekend but the emails bounced back. Overall, my experience with this dealership was great and since buying my BMW 528xi, I have been highly recommending everyone to this place to checkout for options! I sincerely wish them good luck in all endeavours. Regards Shiva More

The sales experience was great and Jason was very helpful. We had an issue afterward with a minor issue that needed to be resolved. They fixed the issue and everything has been great since. We had helpful. We had an issue afterward with a minor issue that needed to be resolved. They fixed the issue and everything has been great since. We had a routine service appointment recently. We were in and out within 15 minutes of the quoted time. Much better than my old friends at New Country. More

Dani really knew the car & his stuff, pleasure to work with! I would definitely go back to him & would recommend him to anyone needing a new car. work with! I would definitely go back to him & would recommend him to anyone needing a new car. More

I love my vehicle and will recommend this dealership extensively due to my experience. The professionalism and quality of customer service provided by the sales person was exemplary. He was knowledgable extensively due to my experience. The professionalism and quality of customer service provided by the sales person was exemplary. He was knowledgable and efficient while really caring for my specific desires. High class! More

Good service , excellent service by the staff. Have bought 4 cars from Gualter and he has been outstanding to work with. I would recommend the dealership to my friends. bought 4 cars from Gualter and he has been outstanding to work with. I would recommend the dealership to my friends. More

This was one of the most satisfying car buying experiences I've ever had. I would definitely go back there and recommend it to anyone. The sale was made with no pressure from anyone and everythi experiences I've ever had. I would definitely go back there and recommend it to anyone. The sale was made with no pressure from anyone and everything was made easy for me. Totally satisfied with the experience and the vehicle. The facility itself is top-notch. More

Bill LaGrant is by far the the most sincere and friendliest salesperson I have ever worked with. I visited many BMW dealerships but certainly no one was able to provide as much knowledge as Bill. I friendliest salesperson I have ever worked with. I visited many BMW dealerships but certainly no one was able to provide as much knowledge as Bill. I already recommended many people to come down and see Bill for their next BMW. More

Made an appoint for my 95 M3 for a no start issue, Took 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. They preformed a nice you need this and that and so forth. Then when I presented them a receipt that I had a starter purchased for this car from them they took consider amount of headache to get refunded the money for the part. When the car was returned they did not wash it nor did they remove the left over nuts under the hood where the technician glued a nut to a rubber glove to install the starter. The starter they removed was the updated threaded unit and they installed a superseded model that was not threaded. Communication was horrible at best. I will recommend the Parts division as they even told service that I had bought the starter from them but as with most dealerships that have gotten too big. No one communicates to the customer nor listens. They have lost any further business from me, with exception of Parts. I was not handed any sort of customer feedback to give them a rating of my experience and I don't think by there attitude that it would have helped anyway. More