BMW of West Springfield

I have been a customer of BMW West Springfield since 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that y 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that you care about. I got a great deal on my 2009 535xi from Grant. I waited a long time for the right car and the right price. Grant never tried to rush the situation he waited and got me what I wanted. He could have tried on mutiple occasions to try to sell me but did not. I would for sure buy another car there. On the service side, Kevin runs a great department. When you are dealing with expensive cars that sometimes break its frustrating. They are always friendy and keep me informed. They have gone above and beyond what you would expect to keep me coming back. If there is not a BMW loaner there is always a rental waiting. The have picked my car up at my office and have given me rides when needed. They have good willed stuff that has not been covered under warranty. I am confident going forward that if there is a problem they will get it fixed. Situations arise with cars that are frustrating and sometimes not ideal. They have always done the right thing. More

I was having battery trouble. The service rep told me that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The on that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The only shining star at the bmw dealer is Mike Gauvin. He has gone out of his way to make the experience with the dealership better in every aspect from the sale to the service. So when i went to pick up my car after they had for three days i gave them back the present that they left me in the loaner underneath the passenger seat, a empty coors light beer bottle. If you are gonna buy a car from only buy it from Mike he seems to be the only person that can get things done in there. As for the service you might really want to consider looking else where. The service rep that i have been dealing with has tried to help me but her co workers have done nothing to help her, they chimed in to many times with too many wrong answers. More

I purchased a X-3 from this dealership about two and half years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few issues with the X-3 and Patrick has provided me with a loaner car and phone calls to update me on the service that has been done. Overall, I would recommend this BMW Dealership to anyone and if you feel the need call on Patrick. More

I called BMW of West Springfield to service my 535I I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said j I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said just bring it in and we will get you in and out. I called a bit later and left her a message I would be in earlier and the time. Upon my arrival, she took care of me immediately and also checked my tires and other stuff. I also inquired about a ski rack. She amazingly got the info and serviced my car while I waited and had a cup of coffee. They even washed and cleaned my rims and they look great. My experience was great and Nicole was the best. David. More

Buy your car here but go somewhere else for service. Unless you want to be told your car is fine to drive after the steering wheel lock sensor goes off and then have it break down in the middle of nowhe Unless you want to be told your car is fine to drive after the steering wheel lock sensor goes off and then have it break down in the middle of nowhere days later. I had to have my car towed to the dealership (I live in NH over an hour away) after it wouldn't start. I asked if I could get a loaner and they told me there were none available. It's been there for 5 days now and every time I call to find out the status of my vehicle I'm told they'll look into it and call me back. Well they never call back, and then when I do they act like they don't even know who I am and they have the audacity to ask me if I have one of their loaner vehicles. Of course I don't have a loaner you told me there were none available. The people are nice enough but they never follow through and they take forever. It took them 7 hours to change and rotate my tires one day. More

I had a difficult problem with my ABS/DSC system. warning lights came on . Two sensors were replaced , and ultimately the abs computer had to be replaced. the work was done correctly and properly. The facili lights came on . Two sensors were replaced , and ultimately the abs computer had to be replaced. the work was done correctly and properly. The facility is only about a year old, with modern equipment with a well trained staff.I do not understand the previous ratings. My experiences with them have been just the opposite. More

3 out of 4 less then good service experience visits. 3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren 3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren't working. Waited nearly 2 weeks to get an appointment and was told yes it's not working and I'd have to come back as they didn't have the part. Very common part for an 04 330xi as the service manager stated they replace a lot of them...nice, 2 60 mile round trips for me. Second, had a valve cover leak at 58k and still under extended warranty, $50 co-pay. Asked them to check the cabin air filter as it was xxxxxxx in oil fumes from the leak, they stated all was well. A few days later I had noticed all kinds of dust flying around inside the car, windows were closed as this was December. Checked the cabin air filter and found that they had just flipped it over and crammed it back in place. Most the dirt and dust was still stuck on the underside of it but a lot had been sucked into the car. Talked to the service manager and was given a new one by him and was told how disappointed that this had happened. Third, oil change at 60k, did not go for the 60k second inspection for $700 at that time. $102 to change the oil. Got home a few hours later after some errands and check the oil level in my garage and found the level way over the dipstick mark. I have an oil extraction pump which can draw it from the dipstick tube and found nearly 2 quarts over, this could have blown seals or caused bearing failure because of oil foaming. I will not be getting my car serviced there again. I'm not sure what I'll do as the next nearest dealer is about 100 mile round trip. More

This dealership is the nearest one, so I have to go there for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). xxx! 10 hr for just oil change! Ther for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). xxx! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to bring me. I think they just make people drop their car in the morning and start working. Then what is the point of appointment? Last time when I visit the dealership for the service, they left a scratch near the rear driver side door. I was quite sure it was not there before the service. So I ask them to fix it. At first, they told me that they need to check the check-in sheet then call me. I waited 4 weeks now, I call them around 10 times to get the answer. Their answer was always "wait", "general manager is on vacation" something like that. Vacation for 4 weeks? Then finally, I was able to reach today and the answer is following. "We do not feel like we did that, but if you bring the car in then we will make it look better by our own hand" My car needs body shop work, not your hand work! They just ignored me. Can you believe it? Go to hartford or near Boston for sale and service. More