BMW of West Springfield

Watch your back with this outfit! We brought our leased vehicle back and turned it in. We got charged for two worn tires. The problem is we took the original tires off when we took delivery. They sat, in b vehicle back and turned it in. We got charged for two worn tires. The problem is we took the original tires off when we took delivery. They sat, in bags, in our garage until we put them back on when we returned the vehicle. We will never consider doing business with this dealer again! More

Jason this morning was very welcoming and made my process very easy with getting my car in for detail this morning. I was in an out in 5 minutes and my shuttle was waiting for me outside. Very impressed. Wil very easy with getting my car in for detail this morning. I was in an out in 5 minutes and my shuttle was waiting for me outside. Very impressed. Will definitely do my next services at BMW of West Springfield. More

Just had my wife's X3 in for service and just wanted to thank Jason for addressing my concerns,explaining the repair and made the appointment enjoyable.Gingras BMW is a better dealership because of people thank Jason for addressing my concerns,explaining the repair and made the appointment enjoyable.Gingras BMW is a better dealership because of people like him. More

Just visited BMW of W Springfield to search for a replacement vehicle for my wife. Bryce Piemonte greeted the both of us in the showroom. We describe what she was looking for in her next vehicle. He replacement vehicle for my wife. Bryce Piemonte greeted the both of us in the showroom. We describe what she was looking for in her next vehicle. He walked us through the lot to show us various models. She selected the 330I after test driving it. Bryce was very helpful in answering any questions we had. He worked for us to get the best deal on our trade and the bottom line on the 330I. Upon delivery 2 days later, he was very thorough in explaining everything the car had to offer. No pressure sale and very comfortable to speak and deal with. I personally would go back to this dealership and work with Bryce. Top notched!! More

Save yourself a ton of money and do not go here!! I brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the parking lot the whole entire time and then when I called and said something about the fact that my car hadn’t even been brought into the service bay to be looked at they then pulled in around mabye 20 minutes and brought it out washed and vacuumed and charge me $175 and wrote up a report that said they found nothing related to my concern but they recommend that I change those part and that part I went to another top-of-the-line mechanic who Only charged me $99 for the hour and that was a specialty import car mechanic and they told me what was wrong w my car!! these people did absolutely nothing when I thought that they were my last hope and I thought that if nobody else in the world could figure out what was wrong with my car of course BMW would be able to figure it out right? Absolutely not I pushed my car to go all the way to West Springfield when it was acting up the people were just downright rude took my money and told me nothing!!only charged me $99 for the hour and that was a specialty import car mechanic these people did absolutely nothing when I thought that they were my last hope and I thought that if nobody else in the world could figure out what was wrong with my car of course BMW would be able to figure it out right? Absolutely not I pushed my car to go all the way to West Springfield when it was acting up and the people were just downright rude took my money and told me nothing!! Worst experience ever!! More

This BMW dealership was hands down the best I’d visited in the area. I arrived with very specific needs and Rachael listened carefully, remembered key details and tailored her approach not only to my s in the area. I arrived with very specific needs and Rachael listened carefully, remembered key details and tailored her approach not only to my specific needs but personality as well. I visited this dealership three times before I found the right vehicle for me and the patience, attention to detail and diligence were amazing. I’d experienced working with this dealer a few years ago and found not only the other salespeople, like Bryce to be exemplary but the general manager, Jerome, took time to be sure my needs were being met in a professional way. Kudos to this dealership ! More

Highly Recommend Erica was friendly and very responsive with call backs, texts and emails. She kept the process moving along nicely while keeping me informed along th Erica was friendly and very responsive with call backs, texts and emails. She kept the process moving along nicely while keeping me informed along the way. Like Erica, everyone I encountered there was helpful, friendly and went out of their way to make my experience a great one. Thank you all. More