BMW of West Springfield

Stay away from this dealership Recently purchased a pre-owned vehicle from this Dealership. As an out of state buyer, they were helpful in setting up a deal. On the day of purchase Recently purchased a pre-owned vehicle from this Dealership. As an out of state buyer, they were helpful in setting up a deal. On the day of purchase they were quick to try and get the car sold. When the car was delivered, it was delivered without a key or an owner's manual. Also, it was found to have major cosmetic defects along the side rocker panels (multiple scratches that span the length of the panel), where were not appreciated on the day of sale. In order to get my additional key and owner's manual, I had to try call everyday for about 1 month. Frankly, I felt they were trying to avoid the situation. After the sale of the vehicle, I was not able to get in touch with anyone and I mean ANYONE. Every time I called to speak with my sale adviser (Bryce), he was either away or busy with a client. Even the senior sales manager was no where to be found. It was as if no one worked at the dealership. The whole sale was a big fiasco. With regard to the scratch, I was eventually told via text message to get the damages appraised at at local body shop, which I did. When I sent the appraisal to the service adviser (Bryce), he was never to be heard from again. In essence, I would NEVER purchase a vehicle from this dealership again. My sales adviser (Bryce) was terrible. He could never follow up with calls, texts, or things he said he would do. I, as a customer, had to call almost every day for a month to get him to do what he should have done. As for the things he said he would do, he never did. For anyone one that chooses to purchase a vehicle from this dealership, PLEASE have them put the car on a lift and THOROUGHLY inspect it for damages. BUYER BEWARE, especially for out of state buyers. More

This dealer are criminals I bought a bmw 335xi from this dealer with 42k miles. Once they got my payment I literally left my review with them the following day as my car alread I bought a bmw 335xi from this dealer with 42k miles. Once they got my payment I literally left my review with them the following day as my car already had adaptive headlight errors, low tire errors, misfire in cylinder 5, car shuttering and stalling, ticking from the engine, interior seatbelt restraint broken, cigarette lighters not working and windows stop working periodically along with reverse tilt mirrors and then the saleswoman had the nerve to tell me how dare I leave a bad review as it makes bmw look bad and her. I then checked oil with idrive and it wouldnt read at all and said it was down 1 quart and the oil sensor in a bmw only reads the last quart so I knew it was low over 1 quart. So I did oil change myself as the dealer stated the car was already sold mind you this is during my supposed warranty that they said would not cover anything, I changed the oil and it appeared to never have been changed oil was jet black and filter was full of sludge and after I measured oil from oil change it was down 2 1/2 quarts. This dealer is the worse dealer I have ever bought a car from in my life. I have a high paying job 120k+ a year and buy several cars a year. This experience turned me away from BMW I will never buy a bmw again after this kind of treatment. I currently am talking with my authority and we are in direct contact with the Better Business Bureau. More

5 Stars. Highly recomended BMW of West Springfield is arguably the best dealership around when it comes to customer service. I worked with Finance Manager Amrinder, he took upon BMW of West Springfield is arguably the best dealership around when it comes to customer service. I worked with Finance Manager Amrinder, he took upon himself and left no stone un-turned to get a 5 year old document from archives for getting my registration. I can't say enough about how many follow-up and detailed communication he did to keep me informed. This is a 5 start dealership and I'd highly recommend these folks. More

Stay away go elsewhere If I could I would give them zero stars. What a horrible dealership. I have never had an experience such as this. Take your business elsewhere. If I could I would give them zero stars. What a horrible dealership. I have never had an experience such as this. Take your business elsewhere. Here is my story. On November 13th, 2018 my wife and I stopped by this dealership because they had the best price on a BMW X5 on their website and on few other websites. We walked into the dealership and were greeted by salesman Ryan Leite. We sat down with Ryan and explained to him the X5 we were interested in. He told us that it was a loaner car and the car was out that day. He suggested we test drive a similar X5 to see if we like the car. After the test drive my wife and I were convinced that we wanted to move forward with the purchase. Ryan sat us down in his office to fill out some paperwork. While we were filling out the paperwork Ryan explained that the price listed on the website was wrong. The actual price was about $4,000 higher. We did not flinch. We still wanted to move forward with the sale. Ryan explained that the X5 we wanted would be back the next morning. After spending four hours at the dealership Ryan and I agreed that we would touch base in the morning around 10am to see if the car was at the dealership. At 10am the next day I called Ryan to inform him that I would be at the dealership in 30 minutes. Ryan stated that the X5 was at the dealership and that the earliest he could meet me was at noon because he had an appointment at 11am. We agreed to meet at noon. At noon my wife and I walked into the dealership. We were greeted by Ryan inside the dealership. While we were speaking with Ryan, his manager (forgot his name) was only six feet away sitting at his desk. Ryan even told his manager that I was here for the X5. Ryan told us to sit in the waiting area until his test drive with a client was over. We waited in the waiting area on the second floor for a little over 30 minutes. After his test drive was over, Ryan escorted us to his office. Once again we filled out more paperwork. About 15 minutes into the conversation, Ryan excused himself and went to his manager's desk. They spoke in private for about 10 more minutes. After his conversation with his manager he came back to his desk and started to do something on his computer. While staring at the computer screen, he tells us that the X5 that we spent all this time talking about and waiting for was sold last night. Ryan then suggests to us that he would help find another car. During this time at no point did he make any eye contact. I got up from my chair and got angry. At this point his manager comes out and tells me to "calm down". This is what he had to say to me for wasting all my time to "calm down". My interaction with this guy was very brief. During the interaction my wife and I felt like we were being talked down to. I am very reluctant to label anyone a racist with little interaction but if it walks like a duck and quacks like a duck it must be duck. I asked him why the car was still listed on his website and other websites for sale. He had no answer. We got into our car and drove to BMW of Shrewsbury. With in 30 minutes I was in and out of the Shrewsbury dealership with the X5 (the same model and for the same price). Do you self a favor and avoid the BMW of West Springfield and go anywhere but here. More

Stay away from this dealership From sales to service this dealership lacks professionalism and responsiveness. They are difficult to deal with and lack understanding of basic issues From sales to service this dealership lacks professionalism and responsiveness. They are difficult to deal with and lack understanding of basic issues. Furthermore, their behavior during interactions on the phone and in person is appalling. I would never recommend this dealership or will advocate my colleagues to cancel all further dealings and 9i interactions with them. More

Love my X5!! Great experience at BMW of West Springfield. There was no pressure to buy. Ryan was fun, informative and patient allowing me to test drive and get the Great experience at BMW of West Springfield. There was no pressure to buy. Ryan was fun, informative and patient allowing me to test drive and get the vehicle I reallly wanted. More

BMW disappointment I purchased a new BMW from this dealership in August 2015 and had a very bad experience. Recently I contacted the BMW Genius because the connected ap I purchased a new BMW from this dealership in August 2015 and had a very bad experience. Recently I contacted the BMW Genius because the connected apps (widgets etc.) are not working. They told me my subscription expired in April at 3 years. I explained that I purchased the car new at the end of August so the subscription should not be expired yet. The BMW response is 'take it up with the dealership'. This would be the same dealership that ripped me off when I bought the car. Very disappointing. This isn't my first BMW but it is my last. More

Great Customer Service Had a great experience with JT , very friendly, professional and knowledgeable and especially of the vehicle I was interested in the X1 . I purchased Had a great experience with JT , very friendly, professional and knowledgeable and especially of the vehicle I was interested in the X1 . I purchased my first BMW here and will consider purchasing another in the future. I would recommend BMW of WS to my friends and family. Thanks to the staff for making my BMW purchase a great experience! Shoutout to Matt as well for the low down on how to operate my radio and everything else😊 More

Deal was straight forward Got a great deal and am very happy with my purchase. No hassle or back and forth. I gave them the price I thought was reasonable for my trade and th Got a great deal and am very happy with my purchase. No hassle or back and forth. I gave them the price I thought was reasonable for my trade and they got creative in order to meet it. The car I bought was categorized as a great deal on CarGurus. They brought the car to me for a test drive, and I live over 45 miles away. More

Awful!! Horrible experience!! They have decent prices, but offer well below cash value on trades... even on other bmws. Refused to budge on price, much better Horrible experience!! They have decent prices, but offer well below cash value on trades... even on other bmws. Refused to budge on price, much better deals/offers on same car at other bmw dealership. More