BMW of West Springfield

I brought in my z4 to have a new head light installed. They informed me that it needed a whole fixture $2100.00. I had to hold off to discuss with the previous ouner. When I picked the car up bot head lam They informed me that it needed a whole fixture $2100.00. I had to hold off to discuss with the previous ouner. When I picked the car up bot head lamps did not work and the 2nd one was filled with water. They basicly blew me off and said they were not responcible. It worked when I gave it to them and did not when I picked it up. The person who is fixing said most likly they caused the problem but wont admit to it. Inturn I am screwed. Dont ever go there. They are a rip off. I am filing a claim with BBB / BMW USA -----------I am telling you go some where else !!!!!!!!!!!!!!!!!!!!!! Oh It cost me $240.00 by them to get screwed. More

The ultimate buying experience at BMW of West Springfield. I had a 2006 Honda Accord standard to trade and fell in Love with 2011 BMW 535xi. Gualter helped me get a great price for my trade in an Springfield. I had a 2006 Honda Accord standard to trade and fell in Love with 2011 BMW 535xi. Gualter helped me get a great price for my trade in and I took delivery of new 535xi. It was great to get a very professional client advisor with straight forward answers. I got great financing rates from BMW and Kim McInyre Business Manager made this purchase a great experience. I would definitely recommend this dealership for your next BMW purchase. Manager Norman Caruolo and the service personnel Mark Roberts where very friendly and accomodating when I had some additional requests and installed my accessories expediately. More

THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELE This THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELE This dealership is unfit to sell the nice cars they represent. On a saturday afternoon, I waited fo THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELE This dealership is unfit to sell the nice cars they represent. On a saturday afternoon, I waited for close to an hour before anyone came to show me the car I had requested to test drive. In fact, I am pretty sure one of their client advisor turned down the receptionist's offer for him to help me purchase a new BMW when he saw me. A couple of weeks after my visit, the client advisor who finally helped me gave me a lease rate that was higher than market price. When I told him that we had a much lower lease price from another dealership he told me and I quote, "...what no heated seats? Well for a classy lady like yourself you probably will have to put some lambskin covers on your new BMW. You should make sure to bring your husband to the dealership where you got that quote to make sure you got the right deal on that car." Wow, I didn't realize time travel is possible as he clearly thought we lived in the 1940s when women had little rights! Luckily, I get to tell this inccident to all my friends and should make for a nice cocktail party story. More

Gualter was a very helpful and knowlegable saleman.We were in the market for a 2011 3series bmw, he offerered various models and styles to select from ,including different financing options to fit our ne were in the market for a 2011 3series bmw, he offerered various models and styles to select from ,including different financing options to fit our needs.I would definatly return for future purchases/leases to West Springfield BMW. Thank you, Dean Velodota More

We brought our 1994 740i for transmission service. The lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevi lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevin said quote "your car your responsibility" and wanted to charge $700 to fix it. Also while the tech brought the car for a test drive, got a flat tire. Again, this time Patrick said "old tire not our responsibility it is $231 for a tire". We ended up taking the car from them with a flat still on the car as they wouldn't even put the spare on. We then took it to a tire place where it cost $89 for a new tire. The door still doesn't open and it has been over a month. I offered to go halves on the door even though I thought they should have paid for it and Kevin wouldn't even consider it. I feel that Kevin talked down to me because I am a woman and the car was not bought from them. This is an older car with some issues but I didn't need BMW-West Springfield to make things worse! I would not recommend BMW-West Springfield to anyone! More

WORST experience of my life! I bought a BMW from them and 3 payments into it the transmissions blows and they tell me the only thing they can do is offer to buy it back from me for wholesale MINUS the cost o 3 payments into it the transmissions blows and they tell me the only thing they can do is offer to buy it back from me for wholesale MINUS the cost of the transmission and then roll all of the negative equity from the loan into a new loan for another car from them! I could not get the owners to call me back and no one in the place calls you back, I had to keep calling and leaving messages and then when I finally got a hold of someone, they tell you, "Oh, I was just calling you." When I bought the car, they told me that they went through it with a fine tooth comb and that they gave the previous owner extra money on the trade-in because of the condition. You would think after this pitch that they would have stood behind it but they told me that, "We gave you 30 days so we don't have to do anything else." I will never make the mistake of buying a car from any of the gengras dealers again! EVER! More

I have been a customer of BMW West Springfield since 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that y 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that you care about. I got a great deal on my 2009 535xi from Grant. I waited a long time for the right car and the right price. Grant never tried to rush the situation he waited and got me what I wanted. He could have tried on mutiple occasions to try to sell me but did not. I would for sure buy another car there. On the service side, Kevin runs a great department. When you are dealing with expensive cars that sometimes break its frustrating. They are always friendy and keep me informed. They have gone above and beyond what you would expect to keep me coming back. If there is not a BMW loaner there is always a rental waiting. The have picked my car up at my office and have given me rides when needed. They have good willed stuff that has not been covered under warranty. I am confident going forward that if there is a problem they will get it fixed. Situations arise with cars that are frustrating and sometimes not ideal. They have always done the right thing. More

I was having battery trouble. The service rep told me that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The on that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The only shining star at the bmw dealer is Mike Gauvin. He has gone out of his way to make the experience with the dealership better in every aspect from the sale to the service. So when i went to pick up my car after they had for three days i gave them back the present that they left me in the loaner underneath the passenger seat, a empty coors light beer bottle. If you are gonna buy a car from only buy it from Mike he seems to be the only person that can get things done in there. As for the service you might really want to consider looking else where. The service rep that i have been dealing with has tried to help me but her co workers have done nothing to help her, they chimed in to many times with too many wrong answers. More

I purchased a X-3 from this dealership about two and half years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few issues with the X-3 and Patrick has provided me with a loaner car and phone calls to update me on the service that has been done. Overall, I would recommend this BMW Dealership to anyone and if you feel the need call on Patrick. More