BMW of West Springfield

I came in to look around at the 3/5 series. I have a hard time deciding which one I would like best. I met Bryan while i was there. He was very knowledgeable of the different series cars. I felt like he was time deciding which one I would like best. I met Bryan while i was there. He was very knowledgeable of the different series cars. I felt like he was helping me instead of how the usual car salesman probes/bugs you, no pressure whatsoever. I left on a happy note and discussed with him that I was not ready at this time, but when I am he's the man for me. More

Located this dealership on the web and was very impressed with the facility. Over a two week period we were so happy with them that we purchased two vehicles. They were very competetive on the new car and with the facility. Over a two week period we were so happy with them that we purchased two vehicles. They were very competetive on the new car and gave a fair price on the trade in. Tony was very knowledgable and gave us great service. I would highly recommend this dealership and Tony to friends and family. More

This was one of the most satisfying car buying experiences I've ever had. I would definitely go back there and recommend it to anyone. The sale was made with no pressure from anyone and everythi experiences I've ever had. I would definitely go back there and recommend it to anyone. The sale was made with no pressure from anyone and everything was made easy for me. Totally satisfied with the experience and the vehicle. The facility itself is top-notch. More

Good service , excellent service by the staff. Have bought 4 cars from Gualter and he has been outstanding to work with. I would recommend the dealership to my friends. bought 4 cars from Gualter and he has been outstanding to work with. I would recommend the dealership to my friends. More

Bill LaGrant is by far the the most sincere and friendliest salesperson I have ever worked with. I visited many BMW dealerships but certainly no one was able to provide as much knowledge as Bill. I friendliest salesperson I have ever worked with. I visited many BMW dealerships but certainly no one was able to provide as much knowledge as Bill. I already recommended many people to come down and see Bill for their next BMW. More

Made an appoint for my 95 M3 for a no start issue, Took 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. They preformed a nice you need this and that and so forth. Then when I presented them a receipt that I had a starter purchased for this car from them they took consider amount of headache to get refunded the money for the part. When the car was returned they did not wash it nor did they remove the left over nuts under the hood where the technician glued a nut to a rubber glove to install the starter. The starter they removed was the updated threaded unit and they installed a superseded model that was not threaded. Communication was horrible at best. I will recommend the Parts division as they even told service that I had bought the starter from them but as with most dealerships that have gotten too big. No one communicates to the customer nor listens. They have lost any further business from me, with exception of Parts. I was not handed any sort of customer feedback to give them a rating of my experience and I don't think by there attitude that it would have helped anyway. More

Stopped by this dealer to look at used 5 series. Met with Jason Paoletta. Jason was very professional. Knew the BMW products and explained to me the various odds and ends of a 2008 535xi. Although the manage Jason Paoletta. Jason was very professional. Knew the BMW products and explained to me the various odds and ends of a 2008 535xi. Although the manager and I could not reach an agreement on the price of the 5 series and the trade in of my vehicle we were satisfied with this dealer, especially Jason. Unfortunately I was traveling and live 900 miles from West Sprinbfield More

My first horrible experience was with Nicole in service. She was rude and disrespectful. Even though I made an appointment weeks in advance there was no loaner available and she asked me to wait out front 4 She was rude and disrespectful. Even though I made an appointment weeks in advance there was no loaner available and she asked me to wait out front 4 minutes for a rental. 25 minutes went by and no one from service did a thing despite my complaints. Finally the lot attendant got me a car to drive. I spoke with Kevin the GM and told him Nicole should not deal with the public. Two weeks later I returned to buy a pre owned 3 series and the sales person Jason detained me for a totally unnecessary two hours often disappearing for 10-15 minutes at a time. They had absolutely NO respect for my time. Finally Kim the finance manager came over who didn't know the difference between net and gross pay and I was able to get my keys back and leave. The next day at least three of them were supposed to call me and failed. Bad customer service there is viral as is customer disrespect and can only be attributed to Kevin the GM. I will never return to this dealer and because I believe the problems stem from the top I will never do any business with any Gengras dealership. More

I was somewhat happy with BMW of West Springfield from the only time I took my car in for service (under warranty.) I have to agree with some of the reviews here. Setting up an appointment is next to im the only time I took my car in for service (under warranty.) I have to agree with some of the reviews here. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. I must have called them at least 20 times and left 3 messages over 2 weeks periods and never got a return phone call from them. I hope this was an isolated incident but I am not willing to go thru this again with BMW of West Springfield. They should figure out how to deal with the high volume of phone calls and promptly return the message. There are many other BMW Dealers in the Western Mass and Hartford area to choose from so I would not be coming back to BMW WEST SPRINGFIELD ever!!! More

I have been impressed by the beautiful atmosphere of the dealership, the friendly people, from the person at the desk, the salesperson and the manager. The dealership good selection of vehicles, and most i dealership, the friendly people, from the person at the desk, the salesperson and the manager. The dealership good selection of vehicles, and most important the staff is willingness to met the customers needs. More