BMW of West Springfield

This dealership is the nearest one, so I have to go there for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). WTF! 10 hr for just oil change! Ther for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). WTF! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to bring me. I think they just make people drop their car in the morning and start working. Then what is the point of appointment? Last time when I visit the dealership for the service, they left a scratch near the rear driver side door. I was quite sure it was not there before the service. So I ask them to fix it. At first, they told me that they need to check the check-in sheet then call me. I waited 4 weeks now, I call them around 10 times to get the answer. Their answer was always "wait", "general manager is on vacation" something like that. Vacation for 4 weeks? Then finally, I was able to reach today and the answer is following. "We do not feel like we did that, but if you bring the car in then we will make it look better by our own hand" My car needs body shop work, not your hand work! They just ignored me. Can you believe it? Go to hartford or near Boston for sale and service. More

In Mass. for college, and had to find a local dealer. This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a l This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a loaner vehicle. Employees were unfriendly and not very helpful. <br>I had problems with my X5 and called about what the issue might be. I was told it was nothing and given an appointment a few weeks in the future. Took the car on a road trip and it broke down in the middle of nowhere. I was disappointed the dealer wasn't able to schedule an emergency appointment and was unwilling to check any components I was worried about. This is probably the worst BMW dealership I've seen. Unfortunately, there aren't many choices out here. Only advice: skip this dealership. More