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BMW of West St. Louis - Service Center

Manchester, MO

4.5
254 Reviews

254 Reviews of BMW of West St. Louis - Service Center

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December 04, 2020

BMW of West St Louis service is top notch. Their service advisors Brandy, Jeff, and Mindy, along with their technicians, always provide great service! Thanks! More

by Steve L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Linn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Wise, Craig Suntrup
Dec 07, 2020 -

BMW of West St. Louis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with our service department, here at BMW of West St.Louis.

December 01, 2020

Mindy and the staff at BMW of St. Louis were excellent. My car is on top not condition and I’m so happy to have it back! More

by SOTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy Linn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

BMW of West St. Louis responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 01, 2020

I will not go anywhere else to get my car serviced. Brandy is absolutely awesome!! Never had a service appointment at another dealership that was not stressful...BMW of West St. Louis is an amazing exp More

by adriennearchey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Wise
Dec 07, 2020 -

BMW of West St. Louis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 29, 2020

It was a pleasure to meet & work with Brandy Wise & the staff @ BMW in West St Louis. Very knowledgeable, professional, personable, kind & considerate!! Thank you!!! More

by slp32076
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Wise
Nov 30, 2020 -

BMW of West St. Louis responded

Thank you for your feedback on your recent visit to BMW of West St.Louis. I'm glad to hear that Brandy was able to assist you with your vehicle here at BMW of West St.Louis!

November 27, 2020

As always, the service at West County is amazing! My service specialist ( Lee) fit me in earlier than my scheduled appointment and Robert did a wonderful job servicing my car! More

by ccourt37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee
Nov 30, 2020 -

BMW of West St. Louis responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of West St.Louis. Please don't hesitate to reach out if you need anything else.

November 25, 2020

Mindy was very helpful and prompt in resolving my issue. She called me the same day and fixed the repair the next day. She made the whole process extremely easy for me in these COVID times. Thanks Mindy More

by som.subhra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy Linn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

BMW of West St. Louis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 23, 2020

Service and sales at West Co BMW are excellent. I have brought my past two cars here and also just bought a new one. Any issues I have had, they have addressed and fixed with speed and friendliness. More

by brendancoady4@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Linn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hiles, Brandy Wise, Craig Suntrup
Nov 25, 2020 -

BMW of West St. Louis responded

Brendan, Thank you! We appreciate your service business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of West St.Louis.

November 22, 2020

Jeff & his team provided excellent service, as usual. A nice loaner was provided with a quick turnaround. Another reason why we get our vehicles at BMW of West St. Louis. More

by C.Mack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

BMW of West St. Louis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Jeff here at BMW of West St.Louis.

Nov 25, 2020 -

C.Mack responded

My pleasure. Happy Thanksgiving!

November 20, 2020

Thank you for having Tim Bauer on your staff at BMW of West St. Louis! What a joy it was to interact with him as he provided service to me in the Parts Department! Tim Bauer is energetic, positive, and More

by mhammett211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Bauer
Nov 25, 2020 -

BMW of West St. Louis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 20, 2020

My service advisor, Mindy was a pleasure to work with. She kept me informed of my vehicle service and sent a video as the technician was reviewing my car and explained what needed to be done. More

by Laura M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy Linn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

BMW of West St. Louis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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