Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West St. Louis - Service Center
Manchester, MO
254 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
254 Reviews of BMW of West St. Louis - Service Center
Sort by
February 19, 2022
If I could give Rick zero stars, I would. My niece, who lives with me, dropped off her car on a Tuesday morning. Rick didn't even bother to have anyone look at it or diagnose it until Wedne My niece, who lives with me, dropped off her car on a Tuesday morning. Rick didn't even bother to have anyone look at it or diagnose it until Wednesday afternoon. Of course, that mean the part that he needed to order wouldn't arrive until the weekend. They held her car hostage for a week... with almost no communication. On Friday, Rick left a message, "Part didn't arrive, have a good weekend." No apology. No explanation. No offer of a loaner car. I called on Saturday and finally got someone to loan her a car. She's a full time student with a job with an Asian complexion... I'm a 50-year old white guy. They ignored her but talked to me. You do the math. To a person, every person I talked to was rude and dismissive. Rick was also incompetent. More
by Wally
August 28, 2021
Rick provided a great service experience!The waiting Rick provided a great service experience! The waiting area is comfortable and the coffee and snacks are appreciated Rick provided a great service experience! The waiting area is comfortable and the coffee and snacks are appreciated More
by Sue
Employees Worked With
Rick Thayer
July 01, 2021
Jeff Daniels assisted me and was fantastic. Great communication & service communication & service More
by jpkendrick
Employees Worked With
June 24, 2021
Jeff was very easy to work with and always kept me updated on my car! He worked with BMW to get all items covered under warranty! Thanks again Jeff! updated on my car! He worked with BMW to get all items covered under warranty! Thanks again Jeff! More
by andrewhockey22
Employees Worked With
June 17, 2021
I was very pleased with the sale and service that Adam provided us in the selection and purchase of our X5. We have worked with Adam on past purchases and he has always given us excellent friendly custom provided us in the selection and purchase of our X5. We have worked with Adam on past purchases and he has always given us excellent friendly customer service. More
by JHM3325
June 16, 2021
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you More
by J.Moncrief
Employees Worked With
Other Employees :
Veronica Tran, Bryan Hiles, Craig Suntrup, Tarik Graham, Elizabeth Suntrup, Chris Bohr, Rick Thayer
May 24, 2021
First time owning a BMW and first time in for a scheduled service and wasn’t sure what to expect. I was very pleased with how the whole process worked with making appointment online and letting them know I service and wasn’t sure what to expect. I was very pleased with how the whole process worked with making appointment online and letting them know I was going to wait. Our Service Advisor, Rick, helped me understand what I should expect during my visit and approximately how long it should take. I was getting an oil change and check up. I did ask if while the car was there is they could hard attach my battery maintainer cable under the hood. The Tech, Joel did a very nice job installing and attaching the wiring for that request. Very much appreciated! More
by Kemclean1077
Employees Worked With
Rick Thayer
