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BMW of West St. Louis - Service Center
Manchester, MO
254 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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254 Reviews of BMW of West St. Louis - Service Center
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September 01, 2020
Brandy Wise is on her game as a service representative. She kept me informed and let me know exactly what was being completed on my car. The whole staff are subject matter experts and professionalism bey She kept me informed and let me know exactly what was being completed on my car. The whole staff are subject matter experts and professionalism beyond reproach. Wish I could add a couple more stars!! More
by Hoss
Employees Worked With
Other Employees :
Jhonny Polo, Brandy Wise, Rami Ramadan, David Schaedler
August 30, 2020
Mindy from the service department was very friendly, professional, and accommodating! She helped me get to my office from the dealership, communicated about status, and took time to explain the diagnosi professional, and accommodating! She helped me get to my office from the dealership, communicated about status, and took time to explain the diagnosis results for my vehicle. Thanks Mindy! More
by bahck7
Employees Worked With
August 29, 2020
Great service, quick response I feel comfortable to do business with even though sometime work not completely done as soon as I noticed it she will get it fix right away. Great job Brandy!!! business with even though sometime work not completely done as soon as I noticed it she will get it fix right away. Great job Brandy!!! More
by Nok Kells
Employees Worked With
Brandy Wise
August 29, 2020
Mike, my service advisor, was awesome. Using technology, he kept me update on the service being performed. He was polite and professional. The customer waiting area was clean, quiet, and comfortable. I n he kept me update on the service being performed. He was polite and professional. The customer waiting area was clean, quiet, and comfortable. I never doubted that the simple service provided (oil change and tire rotation) would be performed as professionally. More
by CraigJMJ
Employees Worked With
Mike Kuhlmann
August 27, 2020
I like the video they send you about the inspection they did on the car. Very well done and a great addition to the Provided Service. did on the car. Very well done and a great addition to the Provided Service. More
by GRedwanly
Employees Worked With
August 26, 2020
Came in with coupon they sent for an oil change. It’s an older Z in great shape and we drive it for fun. We found out on the paperwork that the car needed service and although it wasn’t scheduled that da older Z in great shape and we drive it for fun. We found out on the paperwork that the car needed service and although it wasn’t scheduled that day, we gave them some feeeback and they reached out the next day and offered to pick up the car and schedule necessary repairs . We appreciated that very much, Mike. More
by SchwartZmary48
Employees Worked With
Mike Kuhlmann, Bryan Hiles
August 26, 2020
Awesome service experience with Brandy. She quickly understood my problem, made sure that everything was fixed in one trip, and got me in and out with a loaner quickly. understood my problem, made sure that everything was fixed in one trip, and got me in and out with a loaner quickly. More
by Jeff
August 25, 2020
Pleasure to work with Brandy. Brandy has a gift to connect in those first 6 seconds and more importantly she follows thru. Her skills with customer service is a model to emulate. Loved working with connect in those first 6 seconds and more importantly she follows thru. Her skills with customer service is a model to emulate. Loved working with her! More
by kargosser
Employees Worked With
Brandy Wise
August 21, 2020
Service at BMW of West St. Louis is always great. Jeff my advisor is always friendly, informative and reliable. My car was very clean and running perfectly when I got it back. I look forward to many more ye advisor is always friendly, informative and reliable. My car was very clean and running perfectly when I got it back. I look forward to many more years working with them. More
by tim.williamson
Employees Worked With
