BMW of Westbrook

Excellent dealership! Amazing experience with the sales agent Christopher. He is very knowledgeable and made the experience effortless. Matt the finance Manager was amazin Amazing experience with the sales agent Christopher. He is very knowledgeable and made the experience effortless. Matt the finance Manager was amazing as well. Explained everything in details and had all the paperwork ready to go. Best car shopping experience ever. More

Great service, friendly and very helpful staff! Completely satisfied with our experience. experienced service personnel, we have no complaints Completely satisfied with our experience. experienced service personnel, we have no complaints More

Service engine light came on before I got to 295 which was the only thing I needed serviced. Tracy deserves a raise! The service department offered me a quick assessment of the problem including appropr was the only thing I needed serviced. Tracy deserves a raise! The service department offered me a quick assessment of the problem including appropriate resolutions. Thanks for your help. More

Quick, efficient and pleasant! Scheduling was easy and there was very little waiting time for an appt. Scheduling was easy and there was very little waiting time for an appt. More

They got my recall done in a timely fashion, but was not impressed with the halfed xxx car wash afterwards impressed with the halfed xxx car wash afterwards More

Very happy with the service provided by BMW of Westbrook in general. Only one complaint: I just got my car back from annual service and inspection (which they happily picked up and dropped off, much appreci in general. Only one complaint: I just got my car back from annual service and inspection (which they happily picked up and dropped off, much appreciated, as I work from home and didn’t lose any time to dealing with these chores), and all of my settings have been cleared out! I had driver seat settings saved, but that’s gone. Lighting colors changed. Haven’t tried radio presets yet, but guessing they are gone, too. That is a real pain in the xxx, and pretty much negates all the warm and fuzzies I was feeling before. More

The best service I’ve ever had and I’ve owed a BMW since 1973. Yey Bill Dodge 1973. Yey Bill Dodge More

Professional, courteous, and friendly. I purchased my 2021 BMW from Westbrook. The first service was up to my expectations . 2021 BMW from Westbrook. The first service was up to my expectations . More

They - service advisor - were curteous and competent. They did work under an extended warranty that I did know existed. They did work under an extended warranty that I did know existed. More

Made an appointment 3 weeks ago for recall service. After leaving the car for a day, was informed that the dealer didn’t have the recall part. Wouldn’t you expect Service to coordinate with Parts to o After leaving the car for a day, was informed that the dealer didn’t have the recall part. Wouldn’t you expect Service to coordinate with Parts to order the needed parts in time for a scheduled service? A “four hour repair” took 3 days! And since this dealer has stopped offering loaners vehicles I was left at home without a car. More