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BMW of Westbrook

Westbrook, ME

4.6
370 Reviews

7 Saunders Way

Westbrook, ME

04092

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370 Reviews of BMW of Westbrook

July 03, 2023

Joe Carpenito was a pleasure to work with. There was a sensor problem in my new BMW 330 after i drove it off the lot. He took care of it the next day having someone drive up to my house to t More

by robertjperrry35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jo Carpenito
Jul 05, 2023 -

BMW of Westbrook responded

Thank you for such a positive review and have a wonderful day!

June 30, 2023

I just had a great experience with this dealership. Sales and service team are very knowledgeable and accommodating. I am Happy to be a returning customer. More

by dansilvestre
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Houp , Matt Ross, Brandon Plourd
Jul 03, 2023 -

BMW of Westbrook responded

Hello, thank you for taking the time to leave us your feedback. You made our day with your rating! We hope you have a wonderful day!

June 19, 2023

Zack was thorough and transparent throughout the process of purchasing my new m3 . Have also dealt with the service dept on my prior vehicle and they are great as well. More

by JoshWilliamson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Zack Plourd, Matt Ross
Jun 19, 2023 -

BMW of Westbrook responded

We can't thank you enough for your continued business, Josh! It truly means a lot to us. We're glad Zack and the rest of the BMW Team delivered a great experience for you as well. Please let us know if there is ever anything we can assist you with. We hope you are enjoying that beautiful M3!

June 12, 2023

If I could put a negative number star here I would. Absolutely terrible customer service. I will not service or purchase another BMW here. More

by krchome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Profenno, Garth Thomas
Jun 15, 2023 -

BMW of Westbrook responded

We are disappointed to hear that you were not satisfied with your recent experience. We would like to hear more about your visit so that we can ensure that we provide better service in the future. Please feel free to reach out to our service manager, Mike Profenno, at your convenience at (207) 854-3200 so that we can discuss your concerns in great detail. Thank you, and we hope to hear from you soon.

May 29, 2023

The dealership is very good. I have bought three BMW's there. Their mechanics are very good. The only reason I do not give them 5 stars is the prices they charge for regular s More

by mac8pine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Jun 01, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave your feedback. We appreciate it. It's great to hear that you enjoy working with our team. We do apologize that you were not happy with the pricing and would like to discuss this with you further. Please feel free to contact our service manager, Mike at (207) 854-3200. We hope to hear from you soon and wish you a great day!

May 26, 2023

I like the dealership because they treat me right. It is the fourth vehicle I have been leasing. More

by Marco
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Chris Heydt, Matt Ross
May 30, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

May 11, 2023

We have been working with Tracy Noyes assistant manager in the service department since purchasing our BMW in 2009. We could not ask for a more knowledgeable person to manage the care of our vehicle. Tr More

by barrybutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
May 12, 2023 -

BMW of Westbrook responded

We truly appreciate this great review, Barry! We will be sure to pass this feedback along to Tracy and the management team! We value your business and hope you have a great weekend!

March 23, 2023

Zack Plourd provided the best sales experience I have ever had when purchasing a new vehicle. Phenomenal! . Matt Ross provided great service and fantastic recommendations on our financing needs. 2 great More

by newtonkeith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross
Mar 24, 2023 -

BMW of Westbrook responded

We are thrilled to hear that you enjoyed working with Zack and Matt! Thanks again for your business and have a wonderful day!

March 18, 2023

Have nothing but positive things to say about this dealership, I just purchased my second car and they have made the experience as good as the first one. I would recommend to anyone!!! More

by nick.westlake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jo Carpenito, Matt Ross
Mar 20, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave this positive review, Nick! We appreciate your business very much!

February 13, 2023

My sales rep went above and beyond for my custom m3 order. I was easily able to get questions answered in regards to my order and when the car finally showed up at the dealership the sale and tour were More

by SlowM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross, Taylor Powell, Brandon Plourd
Feb 14, 2023 -

BMW of Westbrook responded

Thank you so much for sharing your positive experience! We appreciate your business very much!

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